Aftercare

Name: Aftercare Introduction Video
Uploaded: 2024-07-25T11:36:05Z
Duration: 1 min 33 s
Description: Deploy open-ended post-purchase surveys for detailed insights.

Aftercare

Develop by Shopify

Free plan available

Deploy open-ended post-purchase surveys for detailed insights.

Shopify integration

Post-purchase surveys

Ai analysis

Sentiment analysis

Real-time follow-ups

Theme tracking

Configurable builder

Discount code option

About Aftercare

Launched Jul 16, 2024

Built by Shopify

Address

One Embankment, Leeds, ENG, LS1 4DW, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Run AI-powered post-purchase surveys. Ask open-ended questions & track feedback, attribution, & NPS.

Go beyond the traditional multiple-choice surveys with Aftercare. We use the latest AI technology to let you ask open-ended questions to get as close to the “voice of the customer” as possible. Dig deep into customer feedback by asking smart follow-up questions in real time. And get instant AI analysis of customers’ responses to track common themes, customer sentiment, attribution and NPS. All with a seamless integration into your Shopify store.

Post-purchase surveys (PPS) that ask open-ended questions
Survey builder configureable to ask intelligent follow-up questions in real-time
Analyze responses to track customer sentiment, attribution, common themes, & NPS
Ability to offer a discount code at the end of a survey
Compatible with Shopify's Order Status & Thank You Page Checkout Extensions

Pros

Open-ended questions provide deeper customer insights
Real-time intelligent follow-up questions enhance feedback quality
Instant AI analysis helps track common themes, customer sentiment, attribution, and NPS
Seamless integration with Shopify store simplifies implementation
Ability to offer a discount code at the end of a survey can incentivize participation
Compatible with Shopify's Order Status and Thank You Page Checkout Extensions

Cons

Potential for complexity in setting up initial configuration
AI analysis might not be perfect and may require manual oversight
Real-time follow-up questions could overwhelm some customers
Dependence on Shopify platform limits usability for non-Shopify users
Possible higher costs associated with advanced AI-powered features

Top Helpful Reviews

PÜRE

Sep 05, 2024 on Shopify

the Aftercare post purchase survey is awesome for customer research and marketing attribution! The team is very responsive and build new features super quickly. The platform is also easy to use. I'd definitely recommend for any brand looking to level up their analytics and zero party data collection!

Strps.

Aug 19, 2024 on Shopify

I absolutely recommend this app to other ecom brand owners. We're building our brand from scratch and it's extremely important to gather as much data as possible to really pinpoint why someone is purchasing our product. I love the fact that it's right after checkout, most people are in a good mood so they don't really mind taking 2 minutes to answer the survey vs when we send it to their inbox 2-3 weeks later, they might forget to answer. We've been getting really good response rates and valuable data. The support team at Aftercare is amazing and quick to help and update me with new features. I love the app and recommend it to anyone who takes ecommerce seriously