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Customer reviews: UpPromote Affiliate Marketing

Develop by Shopify

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (3,075)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

Senselle Intime

Feb 01, 2026  on Shopify

Excellent affiliate app and outstanding support! I had an issue with customizing the signup form, and Tanie from UpPromote helped me quickly and clearly until everything was solved. The app is powerful, flexible, and perfect for ambassador programs. Highly recommend UpPromote. Big thanks to Tanie for the great support!

Roleo Massager

Jan 30, 2026  on Shopify

So far so good. Great customer service from Gwen. I had to wait a bit, but was able to rejoin the conversation and get the info I needed to proceed.

MMAKE

Jan 28, 2026  on Shopify

This app is very easy to use and integrates smoothly with Shopify. The in-person customer support is fast and extremely helpful, and the support Mina provided was knowledgeable. Overall, a great experience and a solid app that makes managing our store much easier. Highly recommend!

The Box PL 3.0

Jan 26, 2026  on Shopify

Excellent app for earning affiliate commissions. Their customer support is very good and helpful; I was assisted by Tanie.

Luxlabel®

Jan 26, 2026  on Shopify

UpPromote is an excellent affiliate marketing app! It’s very easy to use, well-structured, and integrates perfectly with Shopify. Managing affiliates, tracking commissions, and assigning coupon codes works smoothly. What I especially appreciate is the fast and friendly support team — they are always helpful and respond quickly with clear solutions. Highly recommended for anyone looking to grow their business with affiliate marketing!

LIEBLINGSKORB

Jan 26, 2026  on Shopify

Tanie did an amazing job helping with all of our issues! She was really friendly and knew what was needed with any arising issue.

DadBodSnackz

Jan 25, 2026  on Shopify

I have to say, UpPromote is pretty awesome — and that’s coming from a guy who still calls the internet “the Google.” I’m brand new to all of this, not computer-literate at all, and somehow I still managed to figure it out thanks to how simple and easy the website is to use. If I can do it, anyone can. And then there’s Evans — absolute legend. He explained everything in a way that even my non-tech brain could understand. No confusing jargon, no rushing, just clear help and real patience. If you want something that actually works without making your head hurt, UpPromote is the way to go. 10/10, would click again. yes i used chat gpt to write this but its still true!!

LIRAVLO

Jan 25, 2026  on Shopify

je suis a mon début de l'utilisation de l'application mais je remarque vraiment que l'application est juste génial ça.

pawpwater

Jan 24, 2026  on Shopify

Awesome customer service, they helped me on saturday night pacific time , usually theres is no one to speak with on weekends but they were there for me. Huge thanks to TOMMY ! He answered everything i threw his way . highly appreciate it , and based on customer service alone , i highly recommend this app . :) thanks Tommy!

Ingrid Lo

Jan 22, 2026  on Shopify

Very easy to get started and the support is top. I haven’t fully launched my affiliate program yet, but the setup is clear and the customer support is extremely fast and friendly. Special thanks to Tanie for quick and helpful assistance. Highly recommended.

Create Room

Jan 22, 2026  on Shopify

While I have only used the software a few days and I am still learning, representative Mina has been so incredibly helpful! I appreciate the great service!

Karen Yee, New Futures On Demand

Jan 21, 2026  on Shopify

Support received my Nick, Mina, Barney, and Tanie was amazing! They worked with the development team to answer my questions. I highly recommend this app

Cosmic Cultures

Jan 21, 2026  on Shopify

Great customer service. Tommy esp quick to respond and very detailed with his direction to help solve my questions. Thank you!!

ZEALANDE

Jan 21, 2026  on Shopify

I needed to create an affiliate programme for my customers for a specific product, and Evans from the hotline was perfect, providing precise, step-by-step assistance to set up my requirements. Thank you very much.

Deviant

Jan 20, 2026  on Shopify

Gwen, and the rest of the support team have helped me get to grips with using the app and answered all the questions and scenarios I have asked them.

Laveen | B corp™

Jan 20, 2026  on Shopify

Wonderful app with outstanding service. May I also say they have a really good newsletter with excellent tips on how to activate your affiliates. Recommend!

Five Plus Protein

Jan 17, 2026  on Shopify

The support provided by UpPromote is fantastic. Mina helped me out today, by quickly responding and resolving my issue. I am very pleased w/ UpPromote's customer support.

Rags by Jak

Jan 16, 2026  on Shopify

Friendly customer service! Tanie was really helpful in helping me set-up and embed the affiliate programme on my store. She answered all my questions and made it feel easy.

Halm

Jan 15, 2026  on Shopify

UpPromote is very flexible and highly customizable, perfect for our use case. On top of that, Mina and Tommy went above and beyond to support us, working quickly and very solution-oriented. Highly recommend!

Slingshot Sports

Jan 15, 2026  on Shopify

Wonderful app, great support. Mina specifically was great to work with. Excited to grow our program.

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