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Customer reviews: UpPromote Affiliate Marketing

Develop by Shopify

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (2,732)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

SoloMahj

Oct 17, 2025  on Shopify

Lina was so helpful providing support for up_promote affiliate referrals. She really made the process so much easier.

Dr. Johnny's CA

Oct 15, 2025  on Shopify

I had an issue with the App staying at a endless loading loop after adding it as a section block on the affiliate program landing page. Long story short, it had to to with the CSP of the theme blocking the API request. I reached out the support team, which escalated the request to their dev team and. On the following day, I already had a follow up on the chat. After a few back and forth words here and there, I was able to solve the problem. Nick was the bridge between the dev team and myself to make it all possible. Please, kindly give Nick a raise.

EVERSILK.com

Oct 15, 2025  on Shopify

Huge thanks to Evans for the outstanding support! Very professional, responsive, and helpful. Highly appreciated! Truly one of the best customer service experiences I’ve had.

Miami Alkaline Water

Oct 14, 2025  on Shopify

Mina was great help! She resolved all my question very quick, and one thing she wasn't able to do right away she was cool about it and forwarded it to dev team for further check. Thank you

fino Hair

Oct 14, 2025  on Shopify

Excellent support and great first impression! We’re just starting to use the app, but the support — especially from Tanie — has been fast, clear, and effective. It’s great to see real results right from the beginning.

Girasol GbR

Oct 13, 2025  on Shopify

Muss mich erst einfuchsen aber der Support ist MEGA - selten so schnell eine derart kompetente und freundliche Antwort erhalten!

Iklova

Oct 13, 2025  on Shopify

Todo bien, la app funciona correctamente y es muy fácil de configurar. El servicio a clientes es muy rápido y eficiente además de amable. Recomendada

Discover Church Store

Oct 11, 2025  on Shopify

Easy to set up - the support team really help walked us through it. Looking forward to partnering with our team

PetAmaze

Oct 10, 2025  on Shopify

UpPromote is perfect for managing all of our affiliate programs, lots of features and affordable. Support has been excellent thus far and Mina in particular has been a gem! Will recommend.

Violet Botanical Skincare®

Oct 09, 2025  on Shopify

This app was super easy to install. It only took minutes. I chose the basic level. Everything is done for you. It was automatically branded in my brand colors. Tanie removed the UpPromote branding in seconds. So far, so good.

Tower 20 Clothing

Oct 09, 2025  on Shopify

Super easy to set up and the customer service is great! Mina helped me through the whole process and made it all really easy.

Tia Naturals

Oct 09, 2025  on Shopify

First day using the app. Evans was very quick to respond. Happy about his support. Quite helpful. When it comes to the performance of the platform, I will see and update here. Thank you.

My Store

Oct 08, 2025  on Shopify

I needed some advice on everything UpPromote so used the chat service. A lady called Gwen assisted me with my many queries and was thorough in her responses which I acted upon immediately. I asked her to check through to ensure I'd completed everything as advised which she did. Gwen was so very helpful, I'm delighted with the support. Hugely appreciated, thank you

sleevechief

Oct 08, 2025  on Shopify

Lina did an AMAZING Job here! I had a major issue and it got sooooo fluent and easily fixed! 10/10 Amazing!

Crafti

Oct 08, 2025  on Shopify

The UpPromote team has been absolutely fantastic. Their customer service is amazing. They always reply immediately, and are incredibly helpful with any questions or issues. Highly recommend this app not just for its features, but also for the amazing support team behind it!

YL STUDIO LLC

Oct 07, 2025  on Shopify

I received a prompt from the chat shortly after I downloaded the app. I spoke with Mina who was extremely helpful, quick and knowledgable..she definitely knows the product well bc there was no lag time in answers. Im really pleased with the response time and customer service I received and i look forward to using this product - im less anxious about it as I know I will receive assistance when needed.

Houselore

Oct 07, 2025  on Shopify

Tanie was super quick and responsive, helped me get everything set up. Very happy with the service so far.

Master Sha US

Oct 07, 2025  on Shopify

We really enjoy UpPromote, it is a really great software! and their support team is always there ready to help, with quick responses and clear answers. Thank you Tanie!

Del Parche

Oct 06, 2025  on Shopify

Fantastic support team. They’re quick to respond, incredibly knowledgeable about their product, and proactive in helping us find solutions that fit our needs. It never felt like we were just another customer. They really took the time to understand our goals and make things work seamlessly.

EMRA

Oct 06, 2025  on Shopify

This app is easy to use, and the support I received from Mina was the cherry on top! I'm glad I found uppromote, it adds value without a big heavy lift for set up (no engineering support needed for us to set up)

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