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Customer reviews: UpPromote Affiliate Marketing

Develop by Shopify

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (3,042)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

Deviant

Jan 20, 2026  on Shopify

Gwen, and the rest of the support team have helped me get to grips with using the app and answered all the questions and scenarios I have asked them.

Laveen | B corp™

Jan 20, 2026  on Shopify

Wonderful app with outstanding service. May I also say they have a really good newsletter with excellent tips on how to activate your affiliates. Recommend!

Five Plus Protein

Jan 17, 2026  on Shopify

The support provided by UpPromote is fantastic. Mina helped me out today, by quickly responding and resolving my issue. I am very pleased w/ UpPromote's customer support.

Rags by Jak

Jan 16, 2026  on Shopify

Friendly customer service! Tanie was really helpful in helping me set-up and embed the affiliate programme on my store. She answered all my questions and made it feel easy.

Halm

Jan 15, 2026  on Shopify

UpPromote is very flexible and highly customizable, perfect for our use case. On top of that, Mina and Tommy went above and beyond to support us, working quickly and very solution-oriented. Highly recommend!

Slingshot Sports

Jan 15, 2026  on Shopify

Wonderful app, great support. Mina specifically was great to work with. Excited to grow our program.

Fun Run Box

Jan 15, 2026  on Shopify

Unbelievable service. Every question answered quickly, and easily understood. This app is just what I was looking for.

BY TERRY

Jan 14, 2026  on Shopify

Great app and amazing customer service. Very quick to respond and so helpful! Thank you to Tanie and Mina!

Blushield USA

Jan 14, 2026  on Shopify

Customer service rep Mina did a great job helping me navigate the store credit process in the customer referral program that we just started using recently. Thank you!

Astral Display - One Device. Endless possibilities

Jan 14, 2026  on Shopify

I got Mina's & Tanie's help and they she were wonderful, easy to communicate with and dedicated. One can only wish to have this positive customer experience in other places. Top notch!

THE GARDEN CURE COMPANY

Jan 13, 2026  on Shopify

Great customer service, replied via the in app chat within minutes. Tommy assisted me in resolving my issue quickly. Highly recommend.

FLY Girl Candles

Jan 13, 2026  on Shopify

Tanie did an amazing job understanding my question and guiding me to the payment tab so I can get my new affiliate marketer paid.

Dancers Pulse

Jan 13, 2026  on Shopify

My best friend's boyfriend actually works at Shopify, so she is constantly telling me about all of the recommended plug-ins from the "inner circle". and that have helped her store 10x - UpPromote was one of those plugins. It is my first day installing UpPromote and so far I am impressed with 1) customer support from Maya and 2) how dang EASY it is to get started

MOLEQLAR

Jan 13, 2026  on Shopify

Der Support (in dem Fall vor allem Evans & Tanie) sind super hilfsbrereit und konnten bisher alle meine Probleme schnell lösen

FOULPLAY PERFORMANCE NUTRITION

Jan 12, 2026  on Shopify

Tommy has been very patient in all our dealings. Really satisfied with their customer response so far!

lubluelu

Jan 12, 2026  on Shopify

We've been using it for a while now, and it has effectively helped us increase sales. We can also get help quickly when we encounter problems.

Améli Home

Jan 11, 2026  on Shopify

The team are always SO helpful, every single one of them - no question is ever too much. The app is great to use, ive used it as a creator for over 6 years and am now really happily using it as a Brand owner for my own affiliates. Tommy was super helpful today :) thank you team!

ANTIWRINKLE HAIR

Jan 11, 2026  on Shopify

UpPromote sounds like exactly what we need !Tanie has been fantastic in helping me setting up and we cant wait to start using it. Thank you so much

YOKU

Jan 09, 2026  on Shopify

Great onboarding and support.. not yet live so cant comment on that.. but easy to get started if you're worried about set up and complexity. Big thanks to Gwen on their team for her help with the discount codes .. you can use these on free trial but I couldnt work out how, but she solved it for me in a few mins!

MAIMOUN

Jan 09, 2026  on Shopify

We just starting using this app - so far so good! The customer service via the Chat option was swift and easy.

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