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Customer reviews: UpPromote Affiliate Marketing

Develop by UpPromote

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (2,558)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

savia.at

Jul 12, 2025  on Shopify

Just wow! Quick Response, quick solutions! Can recommend UpPromote to every shop owners, who want to start an Affiliate program. Thank you for your support!

NUE Professional

Jul 12, 2025  on Shopify

Working with UpPromote has been a game changer for managing our affiliate program. The platform is straightforward, flexible, and packed with the features we actually need like lifetime tracking, customized discount codes, and real-time performance dashboards. Tommy has been incredibly responsive and supportive from the start. Every time we had a technical question or needed a feature customized to fit our B2B structure, they delivered quickly and professionally. Much thanks

POM DROPS LLC™

Jul 11, 2025  on Shopify

Customer service is excellent! They assisted me in customizing my landing page. They also provided suggestion on the registrations form. It was a very seamless experience.

我的商店

Jul 11, 2025  on Shopify

I had an issue where an affiliate couldn’t bind their payment method in UpPromote, and Tommy was absolutely amazing in resolving it! He was prompt, professional, and patient throughout the process. He quickly identified the problem and guided me step by step until everything was perfectly set up. Thanks to him, the issue was solved smoothly. Really appreciate the excellent support—Tommy deserves a big shoutout!

Playground Originals

Jul 11, 2025  on Shopify

Great support! I had a lot of questions navigating the platform, and Mina has been so helpful and responsive.

Nora Madison Designs

Jul 09, 2025  on Shopify

Tanie and the customer service team are amazing! They continually answer my questions and help me get all set up!

The Good Supplement

Jul 09, 2025  on Shopify

As a first-time experience with UpPromote, I can sincerely say that so far I have received very responsive service.

STLLR

Jul 09, 2025  on Shopify

I'm just getting started with UpPromote, but the support from them has been excellent. Mina was my advisor, and she answered all of my questions and even sent me links on how I can best set up the app.

Trail Gains

Jul 07, 2025  on Shopify

Barney was very helpful and navigated us through setting up the initial steps of using UpPromote. He also assisted in upgrading our plan which we are really excited to learn how to use and build our affiliate program with UpPromote.

Nuzest AU

Jul 07, 2025  on Shopify

Clara was fantastic, she looked into my questions, identified the issue I was dealing with and solved it all without me even having to ask her.

KUU MEDIC

Jul 07, 2025  on Shopify

サポートサービス(ハンナ)はとても親切で丁寧に対応してくれました。 サポートサービスを利用した結果、ほとんどの問題が解決されました。 またuppromoteを利用する際、不明な問題が発生したら対応してもらいたいと思います。 SAIKOOOOOOOU!!!(Meaning is the best)

Karve Meilleur

Jul 06, 2025  on Shopify

Up Promote is a fantastic app! It's incredibly intuitive and has truly helped me elevate my promotional efforts. I've seen great results since I started using it. What's more, the support, especially from Clara, has been exceptional – truly top-notch! Highly recommend it to anyone looking to boost their reach.

Big Texas Jerky

Jul 06, 2025  on Shopify

Clara was an absolute lifesaver. Within minutes of me reaching out, she jumped in with clear, step-by-step guidance that turned what felt like a maze of settings into a smooth, logical flow. She didn’t just fire off generic instructions she walked me through everything needed. What really stood out, though, was her empathy and enthusiasm. Clara celebrated the small victories! She kept her encouragement and kept my momentum going. Thanks to her, my affiliate dashboard is not only set up correctly but optimized for success, and I feel genuinely confident moving forward. If you get the chance to work with Clara, take it; her blend of expertise, patience, and genuine kindness is rare and invaluable.

Varldens

Jul 05, 2025  on Shopify

This is one of the most perfect Affiliate apps for Shopify! Hannah's support service was absolutely the best! I really love it.

Calibre Biometrics

Jul 04, 2025  on Shopify

Have to admit, I have had great customer experience so far with UpPromote. Mina recently assisted me with an issue I had with one of our applicants to our program and she sorted it out almost instantly. Overall, although there is a bit of a learning curve for me, the software has been working well and the support has been stellar!

Élan Echelon London

Jul 03, 2025  on Shopify

Barney at UpPromote has been incredibly patient and extremely helpful every time I require assistance. His responses are always prompt, clear, and solution-focused, which has made setting up and navigating the platform so much smoother. Truly appreciate his support and excellent customer service!

Neeve Knife Co.

Jul 03, 2025  on Shopify

Easy to setup and manage. Their customer support is great, connected via chat to Clara and she resolved my problem quickly!

Stupid Happy

Jul 03, 2025  on Shopify

UpPromote's customer service is quick, reliable, and thorough. For that reason alone, I would recommend this app to all Shopify users. You aren't waiting for an email for days on end. The in-app chat feature has them responding to you within the hour! It has saved us several times in running our affiliate program.

freudehouse.com

Jul 02, 2025  on Shopify

It says the installation is free, but when you install the app. They provide you 14-day free trial. Once the trial is ended, they don't discontinue. They charged you automatically and said it's based on Shopify rules. You need to check your plan description on this page and be really careful!! It's a trap. Really shame on you guys. You stole my money and refuse a refund.

Two Moons Health

Jul 02, 2025  on Shopify

It took Tommy a minute to respond and just 30 seconds to help me with a minor query, but it made an excellent first impression as I’m just getting started with UpPromote.

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