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Customer reviews: UpPromote Affiliate Marketing

Develop by UpPromote

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (4,390)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

Artistika

May 05, 2025  on Shopify

90-95% of affiliates are from Vietnam/Thailand and will run campaigns on your brand name directly to steal a few orders. Only good if you don't use the marketplace I guess - but then, other apps do it better.

Activation Products

May 05, 2025  on Shopify

Tommy and many of the team members are extremely helpful! We are loving UpPromote so far, and when we do hit hiccups, the team helps us every-time.

Campus Greek Fit

May 04, 2025  on Shopify

This app took me a little while to get set up (1 day), however, the instructions were clear and Tanie was able to guide each step of the way. Super helpful, and the fact that they have 24/7 support is great too.

Blanket Lab

May 03, 2025  on Shopify

Haven't used that app that much but their customer support is great, Tommy helped answer all my questions.

JOVS

Apr 30, 2025  on Shopify

Barney provided exceptionally prompt responses and efficiently resolved my inquiry. His quick problem-solving was greatly appreciated!

1V Health

Apr 29, 2025  on Shopify

I had a great experience with Clara. She was very helpful with my question and made some great suggestions.

Oblongshop

Apr 28, 2025  on Shopify

We recently deleted this app after experiencing too many issues with scammers trying to claim commissions on sales that were not legitimately theirs. The most recent case involved a customer who received a 50% discount code from us as part of a product exchange. Somehow, when the sale came through using the unique, one-time-use code, it still got picked up as an affiliate sale — how this happened is unclear, but it's not our responsibility to investigate or solve. Be very cautious if you're considering this app!

KEKOO

Apr 28, 2025  on Shopify

Really great support. Fast and competent. Features and price is fine. All in all, I can recommend this app.

WazzaVerse

Apr 28, 2025  on Shopify

Clara has been absolutely amazing with her level of service. Everytime I needed a quick question answered shes been able to give me the answer in chat, or find an alternative solution for my needs. Super attentive and the app is great, very flexible and does everything you need from an affiliate program. Look forward to seeing this app grow from strength to stregth.

COPAIBACARE

Apr 26, 2025  on Shopify

So far, my experience with the app has been fantastic! The technical support team is incredibly quick and helpful. I had a small issue setting something up, and within minutes, I had clear and friendly guidance that made everything so much easier. They even went above and beyond by giving me extra tips to optimize my setup even further. Honestly, one of the best support experiences I've ever had — highly recommend!

Slipins Swimwear

Apr 25, 2025  on Shopify

This has been such a frustrating experience of not being able to get someone to walk me through the various options and set it up. I've been working with marketing for many weeks now with no success and lots of frustration. But tonight, I got CLARA and we were probably on CHAT for almost 3 hours. She was wonderful, patient, and answered all my questions and got me set up finally to be able to have my 20 affiliates finally be able to work with this system. I can't thank her enough for working with me and helping me immensely. I give her a 10+

Tessora

Apr 25, 2025  on Shopify

We recently added the app to our store to start a Brand Ambassador program, and I had quite a few detailed questions about how to set everything up — from commission tiers to custom rewards and discount codes. Barney was incredibly responsive and clear, answering each point quickly and making sure I understood how everything could work. He even helped me figure out how to integrate our existing sign-up page with the app. Really impressed with the level of support — it made the whole process much smoother!

Steel Monkey Superfoods

Apr 24, 2025  on Shopify

Great app for growing your business and getting new customers. If you have a good product like we do and just need help marketing it, affiliate marketing is a great system for it and this app makes it easy. great customer services as well. highly recommend.

Paula Callan Artistry

Apr 24, 2025  on Shopify

I love the Upwork app—it's user-friendly and efficient. Additionally, the support is fantastic! I've been communicating with Gwen, who has been incredibly responsive and helpful in resolving my issues.

Buenospa

Apr 24, 2025  on Shopify

I received a lot of help with clear and quick instructions. I’ll definitely trust the support team again in the future. Tommy was a great help in setting up exactly what I needed – very professional and efficient!

ELVISH

Apr 24, 2025  on Shopify

At present, the process is relatively simple, and the customer service staff are more patient in solving problems.

VAIROH

Apr 24, 2025  on Shopify

Just worked with Hannah to answer some questions regarding different commission rates. She was super helpful and knowledgable and gave great customer support!

MMA Warehouse

Apr 23, 2025  on Shopify

We just starting using UpPromote app and so far it's been amazing. They give our affiliates QR codes that track their clicks for us. It made affiliate promotion very easy for our business. I had some simple setup and onboarding questions and Tommy from support answered the chat immediately, answered all of my questions, and even tested the entire system for me. This kind of service is invaluable and we are extremely grateful for it. If you're considering this app, just know that the support team will be there to help you with a real person, quickly if you need anything.

Fastwic

Apr 23, 2025  on Shopify

Making sure I get the most out of a great app! Hannah was outstanding. She understood exactly what I needed for the affiliate registration, walked me through the steps in plain english, and had everything working in minutes. Clear, fast, and genuinely helpful—5-star support.

The Facial Cupping Expert

Apr 23, 2025  on Shopify

UpPromote works really well for our affiliates. It's a great system that works mainly on its own with minimal issues. Tania along with the other tech support are always helpful as we encounter any issues that arise. Thanks!

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