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Customer reviews: UpPromote Affiliate Marketing

Develop by UpPromote

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (2,509)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

متجر توب جيت

May 26, 2025  on Shopify

Thank you from the bottom of my heart for the amazing support. I would like to especially thank the customer service team, and in particular Hana, who was incredibly professional. She assisted me with great patience and helped me overcome all the challenges I faced. It was a wonderful experience, and it's clear that the application is of high quality and reliability. Wishing you continued success and excellence.

IMBER

May 25, 2025  on Shopify

This Affiliate Program app is incredibly user-friendly, setting it up was a breeze! What really stands out is the customer service. Anytime I have a question, I can just hop on chat and get the help I need. Shoutout to Barney and Tanie for their quick and helpful support. Highly recommend!

A Kilo of Spices

May 23, 2025  on Shopify

Just signed up to the App. It seems great so far. Was a little confusing at first but I contacted the support team and Clara helped me through everything. I now understand everything and looking forward to using it!

Smith & Truslow

May 23, 2025  on Shopify

It's too early in my experimentation to give 5 stars - I'll upgrade it later once I'm convinced that everything works perfectly.

PROSE

May 22, 2025  on Shopify

É muito eficaz, e quando surgem dúvidas sobre a utilização, mesmo que não tenham a solução que idealizamos na nossa cabeça, encontram sempre forma de conseguirmos o que precisamos e pretendemos. Fui assistida pela Clara, dia 23 de Maio, e foi muito prestável, simpática, eficaz e profissional. Se depender dela e a atitude dela, esta aplicação vai ser um sucesso ainda maior.

FUSION MINERAL PAINT

May 22, 2025  on Shopify

Excellent customer service from Mina! We had an issue that was solved quickly and easily. Thank you so much!

BIONICBAND

May 22, 2025  on Shopify

Thanks a lot to my support service (Tommy), who was willing to help and handled my issue very professionally and quickly.

TRIBE

May 22, 2025  on Shopify

I was told about this app through a fellow POD store owner, and I am loving the customization of the affiliate experience. On top of that, the support team—especially Tommy—has been phenomenally helpful and quick to respond so far.

HCF

May 21, 2025  on Shopify

I recently had the pleasure of working with Barney from UpPromote’s support team, and I cannot praise his dedication enough. While troubleshooting an integration issue (which stemmed from our own coding setup, not the app itself), Barney went above and beyond to assist us. Over several days, he conducted tests, reviewed our code, and collaborated closely with our team to identify the root cause. His tenacity and expertise were remarkable, he didn’t stop until the problem was fully resolved. A huge thank you to Barney for embodying what exceptional customer service looks like, and to UpPromote for fostering such a supportive and skilled team. This level of care truly sets your app apart.

LA Vocal Booths

May 20, 2025  on Shopify

UpPromote offers an amazing affiliate program. Tanie was very helpful and answered all of my questions.

Oak & Sage

May 19, 2025  on Shopify

Tommy was very helpful. He sent me a ton of screen shots to help me understand and find what I was looking for. Thank you Tommy!

MAE Swimwear

May 18, 2025  on Shopify

Amazing support from Clara! I’ve been using UP Promote Affiliate for a little while now and just wanted to say how great their support team is. Had a question today and Clara jumped in to help — she was super friendly, quick to respond, and really knew her stuff. It’s always a relief when support is this good. Big thanks to Clara and the team for making everything so easy!

Krystal Glaze

May 16, 2025  on Shopify

Great customer service! They are so fast in answering your questions and assisting you effectively.Thank you Gwen!

Elisir Skin

May 16, 2025  on Shopify

I have just added UpPromote to our website and the super helpful Hannah, walked me through it all, with easy to understand instructions and helpful insights. I am now all up and running

hygovision

May 16, 2025  on Shopify

We installed this app hoping it would provide the tools we needed, but the features were limited and didn’t meet our expectations. The app feels unfinished for a platform that claims to be all-in-one. Customization is minimal, reporting tools are basic, and there's poor support. Automation is limited, making management more manual than expected. It might work for beginners, but it’s not suitable for growing or global businesses. Disappointed overall and we can’t recommend this app.

Misheelia

May 15, 2025  on Shopify

I’m extremely happy with the support I received from Barney. As a new user, I had many questions, but he was incredibly patient and kind throughout, checking everything for me and making sure I understood. Truly appreciated his helpful attitude and excellent service!

Icon Lifesaver

May 14, 2025  on Shopify

Great and really easy to use. The free plan creates a really nice form that goes on the website effortlessly and allows you to do a lot. It's also really easy to manage your affiliates, get the information about them that you need and all know what payments their owed. Would definitely recommend.

tigogreen

May 14, 2025  on Shopify

Bis jetzt alles super ... ist zwar teurer als mein vorheriges Program über Wordpress - aber der Support ist gleich erreichbar und die Anwendung ist super easy geben sich wirklich viel mühe

Earthwoven

May 14, 2025  on Shopify

So far the support team has been great - Super responsive and very helpful. Can look a little intimidating when you first download but things start to make sense quite quickly

wulirocks

May 14, 2025  on Shopify

I’ve just started setting up the app and so far, I can only say good things about it. The interface is straightforward, and everything is well-documented. Most importantly, the tech support is outstanding — special thanks to Nick and Mina, who reviewed my actual setup and provided tailored guidance to make sure everything was configured correctly. I highly recommend using this app!

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