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Customer reviews: 17TRACK Order Tracking

Develop by Shopify

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

Reviews (3,149)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Clawcreature - Handmade Press on Nails

Jul 30, 2024  on Shopify

Very pleased with the speedy service rendered by Bianca. Asked Bianca to assist in removing the 17track text in my tracking page and it was done within 30 secs. The process is very simple and fast, giving me a great first impression and confidence in their customer service.

Gaaf Amsterdam

Jul 30, 2024  on Shopify

App is overzichtelijk te installeren en aan te passen. Wil je je klanten goed op de hoogte houden van je verzending? Zeker een aanrader!

Gabriel Gallery

Jul 28, 2024  on Shopify

Cette application est vraiment très pratique et ca nous aide a accélérer la tache de travail, de ma boutique Gabriel Gallery. Un grand merci pour toutes 17TRACK.

D.U.A.

Jul 21, 2024  on Shopify

17TRACK is an app that has definitely brought more value to our customers. Many people who place orders utilize the 17TRACK link to track their orders making for a more enjoyable shopping experience.

PricesRgreat

Jul 19, 2024  on Shopify

I always get updated information when I reach out to the team. Their tool has given me a better insight to the status of my oders shipment.

Arasaka

Jul 18, 2024  on Shopify

Tony was great with quickly helping me out. I really like 17 Track, it puts all the order status tracking from shipment to delivery right on your shopify store tracking page, so the customer has everything they need from you. This is very helpful since most of us who use 17 Track use suppliers on AliExpress in China and most of us live in other countries such as the US. So the customers and us the dropshippers get the peace of mind of shipping and handling which helps enhance the customer experience and provides full transparency.

vallove

Jul 16, 2024  on Shopify

This App is awesome and the Customer Service is very quick and soultion delivering. Rebecca was a great help!

Cool Brickz

Jul 15, 2024  on Shopify

Tony went above and beyond to provide me with the resources I needed to fix my issues. He was incredibly helpful and patient, making the whole process a breeze. Highly recommend his assistance!

DedaBaba™

Jul 14, 2024  on Shopify

Bonne application de suivi. Paramétrage facile et intuitif ! J'ai hâte de connaître vos mises à jours, avec je l'espère, de quoi satisfaire encore plus nos clients :). Nicolas

CHAMDORA

Jul 12, 2024  on Shopify

Eva quickly and thoroughly answered some of my questions. She double-checked to ensure I had resolved the issues. Thanks to her, I was able to solve problems!

VisageLens

Jul 12, 2024  on Shopify

I received exceptional service from Eva. It's nice to know that there is support all the time no matter how many times you send a message You are always answered with pleasure. And I wish we would continue like this all the time

Official US Sihoo Store

Jul 11, 2024  on Shopify

Efficient customer service team, Emily is professional, and I highly appreciate her help! She is kind and patient, making all the answers clear and concise. 10 stars!!

🇨🇭Trendprodukte Fast Gratis🇨🇭

Jul 11, 2024  on Shopify

Great app, easy to use, reasonable cost. There are competitors with way more unreasonable price plans.

Toyotress

Jul 09, 2024  on Shopify

Again the customer service helped patiently to handle my problem on shipping tracking. 17 TRACK deserves five stars even ten stars^^ I appreciate them a lot.

Fragrance Royale

Jul 07, 2024  on Shopify

tres bon service je vous le recommande surtout pour les boutiques personelles, il m'a beaucoup été utile perso

Velveticca Charms

Jul 05, 2024  on Shopify

a really good tracking application, thanks you so much for your service!! and the customer service is incredibl!

ViralVault

Jul 04, 2024  on Shopify

La recomendaria por que es un servicio rapido y efectivo y a demas los de soporte son muy simpaticos y agradables.

Komodoty

Jul 02, 2024  on Shopify

Tony was excellent! Answered all of my questions swiftly! We've been using 17 track for our store and now with the upgraded app, it's offering our customers a much better experience! Great analytics too!

Curls Crave

Jul 02, 2024  on Shopify

Very good app, good support from Emily, she was answering and helping me proactively with all my queries. Really reccomend it! Edit: Just paid their plan. Nobody answers anymore. I need support with Paypal not synching anymore, but seems nobody cares!

All Sale

Jun 30, 2024  on Shopify

the best tracking app . Emilly was the one that helped me i thing that i dind't like was that she kept asking me to leave a reviews but besides that it's very good

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