Best Shopify Support - Other Apps 2025

Keeping ‑ Helpdesk for Gmail transforms your team's Gmail into a comprehensive help desk solution, enabling you to manage customer support directly from Gmail. It’s designed for eCommerce teams of any size, facilitating enhanced customer support without needing a separate help desk tool. Support requests received in your shared inbox are transformed into tickets, synchronized with your team, and can be managed directly within Gmail.

• Seamless Integration: Integrates directly with Gmail to provide a help desk experience within your existing workspace.
• Shared Inbox Management: Converts support emails into tickets and synchronizes them with your team for efficient management.
• Order Information Access: Allows viewing of customer order details directly within Gmail, streamlining support handling.
• Comprehensive Analytics: Provides advanced reports on response times, ticket volumes, and agent performance for better decision-making.
• Team Collaboration: Enables assigning, discussing, and prioritizing support tickets within the Gmail interface.

Based on user reviews, Keeping ‑ Helpdesk for Gmail stands out for its seamless integration with familiar Gmail environments, saving time and reducing the learning curve for support teams. Users appreciate the convenience of managing support requests without switching platforms, while its reporting tools are praised for providing actionable insights that enhance customer service strategies.

Complaint Guru is designed to enhance your customer support experience by providing a dedicated complaint page for your store. It allows real-time tracking, prioritization, and resolution of customer issues, ensuring a seamless user experience, and fostering trust and satisfaction.

• Dedicated Complaint Page: Create a custom page for customers to submit and track their complaints easily.
• Real-Time Tracking: Effortlessly monitor and prioritize customer complaints to ensure quick resolutions.
• Instant Updates: Keep customers informed with immediate updates on the status of their complaints.
• Reputation Management: Improve your brand’s reputation by resolving issues efficiently, boosting customer trust.
• Customer Retention: Enhance customer satisfaction and retention by streamlining communication and complaint management.

Users of Complaint Guru have commended the app for significantly improving their customer service processes, stating that it has enhanced their ability to address issues promptly. They highlight its ease of use and reliable performance, which has led to better customer satisfaction and increased brand loyalty.

Follow Up ‑ Proof Management is a comprehensive solution for customer and proof management, offering a real-time interface to collect information, upload proofs, enable file version control, and provide real-time order updates. It streamlines the management of custom orders from approval to delivery without the need for cold emails.

• Real-time Interface: Engage with users through a dynamic platform for seamless information collection and order proof uploads.
• Version Control: Maintain organized order files with effective version control, ensuring clarity and precision in order handling.
• Order Updates: Provide customers with instant updates on their orders directly from the dashboard to enhance customer satisfaction.
• Custom Communication: Send customized email notifications and invoices to streamline order status updates and payment processes.
• Approval & Delivery Management: Simplify the approval for custom orders and ensure smooth delivery of customized products.

The app's outstanding advantages, as highlighted in reviews, include its user-friendly interface, efficient proof management capabilities, and its ability to enhance customer communication by providing timely updates and seamless interaction, which significantly boosts both customer satisfaction and operational efficiency.

The Hola! ‑ Whatsapp Review & COD app simplifies customer interactions by allowing you to manually contact them on the go with just a click. It supports multiple communication channels, enabling seamless operations whether you're contacting via mobile or desktop.

• Multi-Channel Support: The app supports various communication channels, including Call, SMS, WhatsApp, and Email, providing versatile options for customer communication.
• Easy Contact Management: Contact customers effortlessly with a single click, making customer relationship management quick and efficient on the go.
• Abandoned Cart Recovery: Proactively engage with customers through call, WhatsApp, or SMS to recover abandoned carts, boosting potential sales.
• COD Verification: Efficiently handle Cash On Delivery verifications via Email, SMS, WhatsApp, or Calls, reducing fraud risk and order mishaps.
• Mobile-Friendly Dashboard: Install the app's dashboard on your mobile device for convenient access and usage while on the move.

Based on app reviews, users appreciate the app's seamless integration across multiple communication channels and the convenience of managing customer interactions, particularly praising its efficiency in recovering abandoned carts and verifying COD orders.

RetainIQ empowers eCommerce stores worldwide to enhance customer conversion and retention by facilitating the delivery of hyper-personalized emails and SMS. It elevates personalization by segmenting audience at an individual level, utilizing dynamic tags like loyalty, social proof, weather, and recent site actions, among others. The implementation process is user-friendly with exceptional support service to smoothen your onboarding experience.

• Hyper-Personalization: Enables creation of segments-of-1 through diverse dynamic tags to tailor communication.
• Easy Setup: Quick and seamless configuration process with excellent support for an impeccable experience.
• Dynamic Tagging: Personalize content by employing various dynamic tags such as loyalty status and recent-site actions.
• Experiential Intelligence: Strategizes and optimizes campaigns for elevated engagement metrics like CTR and CLTV.
• Multi-Version Creation: Allows creating multiple personalized communication versions using a single HTML.

RetainIQ is highly celebrated for its exceptional value and seamless user experience as highlighted by users. Customers praise the app's ability to integrate personalized AI features effectively, superb customer support, and proactive service delivery. Its support team is lauded for efficient setup and smooth running of complex tasks, proving to be both self-sufficient and respectful of feedback, ensuring optimal performance and customer satisfaction.

P1: 60+ Vital Marketing Tools is a comprehensive application that integrates essential marketing tools to enhance your store's functionality and performance. With a single installation, it boosts store load speed and hosts a vast array of tools like Contact Forms, Cart Countdown Timers, and Live Chat to elevate customer interaction and store credibility.

• Contact Forms & Surveys: Facilitate lead collection and customer interaction through versatile and easy-to-use forms.
• Cart Countdown Timer: Creates purchasing urgency at checkout, encouraging customers to complete their purchases quickly.
• Social Proof Tools: Leverage Reviews, Ratings, and Comments to enhance trust and credibility.
• Live Chat Support: Provide instant customer support and answers to queries with live chat functionality.
• Performance Optimization: Guarantees excellent store load speed, contributing to a smoother user experience.

Outstanding advantages of this app, as highlighted in user reviews, include its all-in-one functionality that saves time and resources by incorporating 60 essential tools into one convenient app. Users also appreciate the notable improvement in store performance and speed, along with the ease of installation and usage, making it a valuable asset to any online business.

Uptok is a Live Video Commerce application that facilitates one-on-one video interactions directly on your website, focusing on engaging with high-intent customers without the hassle of chatbots or forms. Leveraging AI-driven algorithms, it optimizes real-time interaction, enhancing the efficiency and effectiveness of your human resources.

• Live Intent Detection: Efficiently identifies and connects your team with the most serious shoppers, maximizing valuable face time.
• Stream & Greet: Enables seamless video chats with interested customers, allowing you to greet and offer assistance in real time.
• Smart In-session Interactions: Offers the ability to suggest products and provide personalized discounts, enhancing customer engagement.

Users rave about Uptok's ability to foster meaningful connections with customers, highlighting its simplicity and the platform’s robust real-time interaction features as key benefits. The app's human-first design and AI-based capabilities receive high praise for significantly boosting customer engagement and conversion rates.

UserLoop Post Purchase Surveys is an invaluable tool for understanding customer behavior and preferences throughout the shopping journey. This app enables businesses to survey customers at critical points, providing insights to enhance product offerings and customer satisfaction. With AI-driven analytics and multilingual capabilities, UserLoop offers a comprehensive solution to improve business intelligence and customer engagement.

• AI-Powered Survey Assistance: Utilizes artificial intelligence to help craft effective survey questions and analyze responses for meaningful insights.
• Multilingual Support: Automatically translates surveys into over 100 languages to accommodate a diverse customer base.
• Abandoned Cart Recovery: Provides insights into why customers abandon carts and offers strategies to recover them effectively.
• Incentive Offering: Boosts response rates and sales by generating unique discount codes and gift cards.
• Export and Analyze Data: Facilitates data export in CSV format for further analysis and reporting.

App reviews highlight its ease of use, with many users praising the comprehensive analytics and translation features, noting that these capabilities significantly enhance their understanding of customer needs. The app’s ability to incentivize responses has also been recognized as a unique advantage, effectively driving engagement and boosting sales conversions.

Cense AI is a Conversational AI platform designed specifically for small and medium-sized businesses, streamlining customer interactions to boost revenue, improve the purchasing experience, and automate communications across messenger applications.

• Real-Time Communication: Facilitates immediate customer interactions through text messaging and various messenger applications.
• Easy Setup Process: Provides a straightforward setup for eCommerce retailers, allowing quick integration and functionality deployment.
• Automated Conversations: Enhances customer service by automating responses, leading to improved customer satisfaction and engagement.
• Revenue-Boosting Features: Implements AI solutions to drive sales and enhance the customer buying journey.

According to user reviews, Cense AI stands out by significantly improving customer engagement and satisfaction, thanks to its user-friendly setup and effective automation features, which lead to noticeable increases in business revenue and operational efficiency.

This app is designed to enhance customer engagement and provide a streamlined process for handling product inquiry requests. Whenever a customer submits an inquiry or quote request, the app sends email notifications to both the customer and the store admin. You can view, reply, and track the status of each inquiry, making it easier to provide timely and personalized customer support.

• Instant Notifications: Automatically sends email alerts to both customers and store admins upon receiving an inquiry or quote request.
• Inquiry Tracking: Efficiently allows you to view, track, and manage the status of each customer inquiry for timely support.
• Customizable Inquiry Forms: Merchants can tailor inquiry form fields, colors, and styles to fit their brand and business needs.
• Enhanced Customer Interaction: Facilitates improved communication between customers and store admins, leading to personalized support experiences.
• Streamlined Workflow: Simplifies the process of handling inquiries, reducing response time and increasing overall store efficiency.

The app's outstanding advantages include its ability to significantly boost customer satisfaction and engagement through prompt communication, as noted by users in their reviews. Customers appreciate the app's user-friendly interface and customization options, which help businesses project a professional image. Moreover, the reliable notification system ensures no inquiry is overlooked, thus maintaining high customer service standards.

Replyco ‑ eCommerce Helpdesk is a versatile platform that centralizes customer communications, making it easier for eCommerce businesses to manage support queries across multiple channels. By streamlining interactions, the app enhances productivity and ensures timely responses.

• Multi-channel Integration: Seamlessly connects with various eCommerce platforms and marketplaces, consolidating messages from all channels into one unified inbox.
• Automated Responses: Boosts efficiency by using templates and rules to automatically handle repetitive queries and standard customer interactions.
• Collaboration Tools: Enables teams to collaborate effectively with internal notes and ticket assignments, ensuring no customer query is left unresolved.
• Analytics and Reporting: Provides detailed insights into customer interactions and team performance, empowering businesses to make informed decisions.
• User-friendly Interface: Designed with an intuitive interface that simplifies navigation and reduces the learning curve for new users.

The app's reviews highlight its outstanding advantage as an essential tool for simplifying customer service management for online retailers. Users appreciate its intuitive integration across platforms, which saves time and improves response times, leading to higher customer satisfaction and increased sales.

EngageBay CRM effortlessly integrates with Shopify, allowing seamless synchronization of orders and products while providing comprehensive web tracking for user activities. The app enhances customer engagement through personalized communication and helps nurture leads with targeted email and social media strategies.

• Shopify Integration: Seamless syncing of orders and products with Shopify for efficient management.
• Personalized Communication: Engage customers through customized emails, SMS, and calls.
• Email Campaigns: Nurture leads with email sequences, drip campaigns, and behavior-based triggers.
• Social Media Management: Schedule posts to maintain an active online presence easily.
• Web Tracking: Monitor user web history and events to optimize engagement strategies.

According to user reviews, EngageBay CRM stands out due to its intuitive integration with Shopify, which significantly reduces manual data entry. Users appreciate the robust communication tools that simplify customer engagement and appreciate the seamless automation of marketing tasks, resulting in improved efficiency and a higher conversion rate.

Qe: Product Enquiry Hub (Q/A) provides a seamless Q&A experience, helping customers find solutions effortlessly, enhancing their product understanding, and reducing support tickets. This powerful tool efficiently manages inquiries, builds trust, supports sales growth, and unlocks your store's full potential with an extensive knowledge base.

• Efficient Q&A Management: Streamlines product inquiries for customers, making the process swift and organized.
• Empower Customers: Offers easy access to answers, enhancing customer engagement and satisfaction.
• Build Trust: Utilizes a comprehensive knowledge base to support sales and foster trust within your audience.
• Elevate Satisfaction: Enhances customer experience with a focused FAQ section.
• Industry Authority: Helps establish your store's credibility by positioning it as a knowledgeable and reliable source.

Outstanding advantages as per reviews highlight its user-friendly interface and efficiency in handling queries, significantly reducing the workload of support teams. Users praise its positive impact on customer satisfaction and report an uptick in sales due to improved product understanding. The app is highly recommended for businesses looking to enhance customer interaction and streamline their inquiry processes.

Omni Single Click Chat is a cutting-edge communication tool designed to streamline your messaging experience across multiple platforms with a single click. Tailored for convenience and efficiency, this app allows users to seamlessly manage all their chats in one place.

• Unified Interface: Manage communications from various platforms within a single, intuitive interface.
• Single Click Access: Instantly open chat windows with just one click, saving time and improving workflow.
• Cross-Platform Compatibility: Compatible with multiple messaging services, ensuring broad usability.
• Customizable Notifications: Receive tailored notifications for important messages based on your preferences.
• Enhanced Security: Features robust security measures to protect your private conversations.

Users of Omni Single Click Chat frequently praise its ability to simplify message management and enhance productivity, citing the convenience of having all chats accessible from one place as a major advantage. The app's reliable performance and user-friendly design are consistently commended, offering a seamless and efficient communication solution.

Qchat: Facebook Messenger is designed to revolutionize customer communication and enhance your online store's performance by integrating the power of Facebook Messenger Chat. This app enables real-time engagement with customers and offers customization options to match the chat bubble with your store theme.

• Seamless Integration: Easily connect Facebook Messenger with your store for streamlined customer communication.
• Real-Time Engagement: Communicate with customers instantly to address their concerns and improve service.
• Chat Bubble Customization: Customize the chat bubble to align with your store’s theme using the native Facebook chat plugin editor.
• Easy Setup: Connect your Facebook Page's Messenger with a few simple steps.
• Enhanced Customer Interaction: Increase customer satisfaction through prompt and clear messaging.

The app's outstanding advantages, based on user reviews, include its user-friendly interface, seamless integration process, and efficient customer support, which users frequently commend. Customers appreciate the ease of customizing the chat bubble and the real-time interaction capability, often highlighting how it significantly boosts store engagement and customer satisfaction.

Enorm Ask a Question is an app that allows customers to inquire about various products, assisting businesses in understanding product popularity and addressing customer queries efficiently.

• Unlimited Inquiries: Customers can ask questions on an unlimited number of products, enhancing their shopping experience.
• Email Notifications: Admin receives instant notifications for customer questions via email, ensuring a prompt response time.
• Seamless Response System: Admin can reply either through email or directly on the question board, with responses appearing on the product page.
• Easy Customization: The app offers simple customization options, allowing for seamless integration with existing themes.
• Responsive Layout: Designed with a responsive layout to provide a smooth user experience across devices.

The app is highly praised for its user-friendly interface and functional efficiency. Customers appreciate the real-time communication features and seamless integration with product pages, resulting in enhanced customer satisfaction and increased product engagement.

Wiremo: Verified Reviews App is designed to enhance sales for merchants by improving their testimonials and gathering verified reviews. This powerful tool automates the review collection process, allowing businesses to efficiently gather and display customer feedback, including photo reviews.

• Automated Review Collection: Automatically send review requests, making it easier to gather website and product reviews.
• Comprehensive Review Management: Easily reply to, import, and manage reviews to improve customer satisfaction.
• Diverse Display Options: Showcase reviews with badges, carousels, star ratings, and more, to enhance visibility and engagement.
• Integration with Google Shopping: Provides a Google Shopping XML feed for enhanced product visibility.
• Customizable Review Collection: Utilize various methods like email requests, pop-ups, and social media to gather user-generated content.

Based on reviews, users praise Wiremo for significantly streamlining the review process, increasing customer trust, and thereby boosting sales. The app's automation features, ease of use, and flexibility in displaying reviews are frequently highlighted as outstanding advantages.

Enchiridion ‑ Product Manuals is a versatile app that allows businesses to manage and showcase product manuals efficiently. It offers customizable widget options for displaying manuals on product pages or creating a dedicated page to house all available manuals. The app supports various file types, enabling businesses to maintain brand coherence while offering comprehensive product information to their users.

• Widget Customization: Customize widgets to align with your brand identity, ensuring a seamless fit with your site aesthetics.
• File Support: Wide range of supported file types, including png, jpeg, pdf, mov, mp4, zip, and psd, allowing diverse content sharing.
• Centralized Management: Control all product manuals and data sheets from a single platform, simplifying content management.
• Environmental Impact: Enable a paperless approach, contributing to environmental sustainability efforts.
• User Interaction Tracking: Track button clicks, and allow users to open files in a new tab or download them, enhancing engagement insight.

Based on user reviews, Enchiridion ‑ Product Manuals is praised for its user-friendliness and flexibility, allowing businesses to effortlessly manage and present product information. Customers appreciate the ability to easily customize widgets to match their branding, and highlight the convenience of centralized manual control. The app’s commitment to supporting a wide range of file types and promoting a paperless environment also resonates well with users, garnering positive feedback and high ratings.

FaqKing: Help Center & FAQ allows you to create a completely customizable FAQ help center to match your brand style seamlessly. It requires no programming skills, as it operates independently without any theme changes.

• Customizable Help Center: Adjust various aspects such as font size, color, and style to align with your brand without any hassle.
• Independent Operation: No need for coding knowledge as it functions without requiring changes to your current theme.
• Bubble FAQ Feature: Display FAQs as bubbles on selected pages, enhancing user accessibility.
• Multiple Language Support: Facilitates static pages that support multiple language translations, catering to diverse customer bases.
• Rich Media Support: Admins can enrich FAQ answers by adding images and videos, besides text formatting.

FaqKing stands out for its user-friendly interface, allowing customization without technical expertise, as highlighted by positive reviews noting its ease of integration and adaptability to brand needs.