Best Shopify Support - Other Apps 2026

Claimify ‑ Support & Claims is an innovative app designed to streamline the handling of customer claims, whether they involve refunds, returns, exchanges, or warranty issues. This user-friendly application empowers customers to conveniently submit claims directly from their account, storefront, or even from the thank-you page after a purchase, offering seamless post-purchase support. For merchants, Claimify offers a consolidated dashboard where all claims are gathered, simplifying the management, review, and resolution process. Its intuitive interface ensures that both customers and merchants can easily navigate the claims process, resulting in enhanced efficiency and improved customer satisfaction. Claimify stands out by providing a comprehensive, in-one-place claims management solution that eliminates the hassles of traditional claim management methods. By offering easy and organized access to claims, Claimify empowers businesses to optimize their support operations and enhance customer trust and loyalty.

The Login As Customer ‑ Magefan app enhances your customer support by allowing you to log in as a customer directly from the admin panel. This facilitates prompt assistance with tasks such as placing orders, managing shopping carts, and resolving account-related issues, all without requiring Shopify Plus.

• Direct Customer Access: Log in as a customer from the admin panel to assist with various tasks without requiring Shopify Plus.
• Multiple Login Options: Offers options to log in with or without Multipass technology.
• Password Reset: Allows you to reset customers' passwords to log in to their accounts.
• B2B Support: Capabilities to log in to B2B customer accounts for enhanced service.
• Integration Capabilities: Login from CRM and helpdesk systems using API.

The app provides outstanding advantages, such as superb support and responsiveness from the app team, who quickly address any inquiries or functionality issues, often rolling out new features rapidly, ensuring the app effectively meets customer needs. - Rating: 5/5

FaqKing: Help Center & FAQ allows you to create a completely customizable FAQ help center to match your brand style seamlessly. It requires no programming skills, as it operates independently without any theme changes.

• Customizable Help Center: Adjust various aspects such as font size, color, and style to align with your brand without any hassle.
• Independent Operation: No need for coding knowledge as it functions without requiring changes to your current theme.
• Bubble FAQ Feature: Display FAQs as bubbles on selected pages, enhancing user accessibility.
• Multiple Language Support: Facilitates static pages that support multiple language translations, catering to diverse customer bases.
• Rich Media Support: Admins can enrich FAQ answers by adding images and videos, besides text formatting.

FaqKing stands out for its user-friendly interface, allowing customization without technical expertise, as highlighted by positive reviews noting its ease of integration and adaptability to brand needs.

Keeping ‑ Helpdesk for Gmail transforms your team's Gmail into a comprehensive help desk solution, enabling you to manage customer support directly from Gmail. It’s designed for eCommerce teams of any size, facilitating enhanced customer support without needing a separate help desk tool. Support requests received in your shared inbox are transformed into tickets, synchronized with your team, and can be managed directly within Gmail.

• Seamless Integration: Integrates directly with Gmail to provide a help desk experience within your existing workspace.
• Shared Inbox Management: Converts support emails into tickets and synchronizes them with your team for efficient management.
• Order Information Access: Allows viewing of customer order details directly within Gmail, streamlining support handling.
• Comprehensive Analytics: Provides advanced reports on response times, ticket volumes, and agent performance for better decision-making.
• Team Collaboration: Enables assigning, discussing, and prioritizing support tickets within the Gmail interface.

Based on user reviews, Keeping ‑ Helpdesk for Gmail stands out for its seamless integration with familiar Gmail environments, saving time and reducing the learning curve for support teams. Users appreciate the convenience of managing support requests without switching platforms, while its reporting tools are praised for providing actionable insights that enhance customer service strategies.

Shipped Suite is an innovative AI-driven CX (Customer Experience) agent designed specifically for e-commerce. It autonomously manages a wide array of complex customer queries and resolutions, seamlessly integrating with existing tech systems to enhance customer interactions across various communication channels, ultimately boosting customer satisfaction and business profitability.

• Channel Agnostic Communication: Supports a variety of communication channels including email, SMS, phone, chat, and social media to ensure seamless customer interaction.
• Customized Brand Voice: Tailors interactions to match your brand's specific voice, personas, and guidelines, providing a unique and consistent customer experience.
• Self-Service and AI-led Resolution: Provides self-service options and AI-led solutions for comprehensive customer support, covering tracking, delivery, returns, appeasements, and more.
• Effortless Integration: Easily integrates with your existing systems, quickly becoming a crucial extension of your customer support team.
• White-Glove Onboarding: Offers premium onboarding with pre-programmed resolution flows for a smooth setup experience.

The app's outstanding advantages, as praised by users, include its ability to manage complex customer interactions autonomously, reducing reliance on human intervention during peak seasons, and its ongoing commitment to enhancing features tailored to user needs. Reviews highlight the AI's proficiency in not only resolving issues proactively but also thinking with the mindset of in-house support representatives, making it highly recommended for e-commerce businesses seeking advanced AI solutions. Users appreciate its constant innovation and adaptability to specific business requirements.

RetainIQ empowers eCommerce stores worldwide to enhance customer conversion and retention by facilitating the delivery of hyper-personalized emails and SMS. It elevates personalization by segmenting audience at an individual level, utilizing dynamic tags like loyalty, social proof, weather, and recent site actions, among others. The implementation process is user-friendly with exceptional support service to smoothen your onboarding experience.

• Hyper-Personalization: Enables creation of segments-of-1 through diverse dynamic tags to tailor communication.
• Easy Setup: Quick and seamless configuration process with excellent support for an impeccable experience.
• Dynamic Tagging: Personalize content by employing various dynamic tags such as loyalty status and recent-site actions.
• Experiential Intelligence: Strategizes and optimizes campaigns for elevated engagement metrics like CTR and CLTV.
• Multi-Version Creation: Allows creating multiple personalized communication versions using a single HTML.

RetainIQ is highly celebrated for its exceptional value and seamless user experience as highlighted by users. Customers praise the app's ability to integrate personalized AI features effectively, superb customer support, and proactive service delivery. Its support team is lauded for efficient setup and smooth running of complex tasks, proving to be both self-sufficient and respectful of feedback, ensuring optimal performance and customer satisfaction.

Ringly.io - AI Phone Support introduces Seth, your AI-powered phone representative designed to revolutionize customer service. Seth adeptly manages inbound calls, providing immediate resolutions by answering product questions and retrieving order information from Shopify in natural language. When human intervention is necessary, Seth seamlessly transfers calls or schedules callbacks, ensuring a frictionless customer experience. Every call is transcribed and evaluated, with real-time analytics enabling businesses to quickly identify and rectify revenue leakages—all without the need for additional coding skills or hiring new staff. With the ability to communicate in over 30 languages, Seth efficiently supports a global customer base. This 24/7 phone agent automates support processes while escalating only complex issues to human agents, ensuring your customers receive prompt and accurate assistance. Setup is effortless, with the app going live within minutes of activation.

Sure, here's a description of the Ests InquirePro app, along with its standout features and a summary of the app's outstanding advantages based on user reviews:

This app is designed to enhance customer engagement and provide a streamlined process for handling product inquiry requests. Whenever a customer submits an inquiry or quote request, the app sends email notifications to both the customer and the store admin. You can view, reply, and track the status of each inquiry, making it easier to provide timely and personalized customer support.

• Instant Notifications: Automatically sends email alerts to both customers and store admins upon receiving an inquiry or quote request.
• Inquiry Tracking: Efficiently allows you to view, track, and manage the status of each customer inquiry for timely support.
• Customizable Inquiry Forms: Merchants can tailor inquiry form fields, colors, and styles to fit their brand and business needs.
• Enhanced Customer Interaction: Facilitates improved communication between customers and store admins, leading to personalized support experiences.
• Streamlined Workflow: Simplifies the process of handling inquiries, reducing response time and increasing overall store efficiency.

The app's outstanding advantages include its ability to significantly boost customer satisfaction and engagement through prompt communication, as noted by users in their reviews. Customers appreciate the app's user-friendly interface and customization options, which help businesses project a professional image. Moreover, the reliable notification system ensures no inquiry is overlooked, thus maintaining high customer service standards.

UserLoop Post Purchase Surveys is an invaluable tool for understanding customer behavior and preferences throughout the shopping journey. This app enables businesses to survey customers at critical points, providing insights to enhance product offerings and customer satisfaction. With AI-driven analytics and multilingual capabilities, UserLoop offers a comprehensive solution to improve business intelligence and customer engagement.

• AI-Powered Survey Assistance: Utilizes artificial intelligence to help craft effective survey questions and analyze responses for meaningful insights.
• Multilingual Support: Automatically translates surveys into over 100 languages to accommodate a diverse customer base.
• Abandoned Cart Recovery: Provides insights into why customers abandon carts and offers strategies to recover them effectively.
• Incentive Offering: Boosts response rates and sales by generating unique discount codes and gift cards.
• Export and Analyze Data: Facilitates data export in CSV format for further analysis and reporting.

App reviews highlight its ease of use, with many users praising the comprehensive analytics and translation features, noting that these capabilities significantly enhance their understanding of customer needs. The app’s ability to incentivize responses has also been recognized as a unique advantage, effectively driving engagement and boosting sales conversions.

P1: 60+ Vital Marketing Tools is a comprehensive application that integrates essential marketing tools to enhance your store's functionality and performance. With a single installation, it boosts store load speed and hosts a vast array of tools like Contact Forms, Cart Countdown Timers, and Live Chat to elevate customer interaction and store credibility.

• Contact Forms & Surveys: Facilitate lead collection and customer interaction through versatile and easy-to-use forms.
• Cart Countdown Timer: Creates purchasing urgency at checkout, encouraging customers to complete their purchases quickly.
• Social Proof Tools: Leverage Reviews, Ratings, and Comments to enhance trust and credibility.
• Live Chat Support: Provide instant customer support and answers to queries with live chat functionality.
• Performance Optimization: Guarantees excellent store load speed, contributing to a smoother user experience.

Outstanding advantages of this app, as highlighted in user reviews, include its all-in-one functionality that saves time and resources by incorporating 60 essential tools into one convenient app. Users also appreciate the notable improvement in store performance and speed, along with the ease of installation and usage, making it a valuable asset to any online business.

Uptok is a Live Video Commerce application that facilitates one-on-one video interactions directly on your website, focusing on engaging with high-intent customers without the hassle of chatbots or forms. Leveraging AI-driven algorithms, it optimizes real-time interaction, enhancing the efficiency and effectiveness of your human resources.

• Live Intent Detection: Efficiently identifies and connects your team with the most serious shoppers, maximizing valuable face time.
• Stream & Greet: Enables seamless video chats with interested customers, allowing you to greet and offer assistance in real time.
• Smart In-session Interactions: Offers the ability to suggest products and provide personalized discounts, enhancing customer engagement.

Users rave about Uptok's ability to foster meaningful connections with customers, highlighting its simplicity and the platform’s robust real-time interaction features as key benefits. The app's human-first design and AI-based capabilities receive high praise for significantly boosting customer engagement and conversion rates.

Shopicial ‑ Community Forum is a private social network platform that allows customers to share their thoughts about your product or brand, enhancing your brand's professionalism and focus. It encourages building a dedicated community around your brand, enabling you to better understand customer needs and address their issues efficiently.

• Easy Community Forum Setup: Build your community forum with just one click, simplifying the setup process and engaging your customers quickly.
• Enhanced Customer Engagement: Allow clients to freely share their experiences and feedback, providing invaluable social proof for your brand.
• Automated Notifications: Send automatic notifications to users about forum activities, keeping them informed and engaged with continuous updates.
• Focused Brand Interaction: Create a dedicated space where customers can interact with your brand without distractions from other social platforms like Facebook or Twitter.
• Insightful Brand Building: Develop a professional and insightful brand image by fostering a private, focused community for your customers.

Shopicial ‑ Community Forum is highly praised for its seamless forum setup, engaging environment, and the ability to generate authentic social proof. Users appreciate its focus on brand interaction and the enhancement of customer relations through an easy-to-navigate platform, leading to improved customer satisfaction and brand loyalty.

The OC Product Enquiry app is designed to streamline and enhance customer interaction by providing an intuitive platform for managing product inquiries. It integrates effortlessly with your store to boost sales and optimize inquiry handling.

• User-friendly Interface: The app boasts an intuitive design, making it easy for users to navigate and utilize its full range of features.
• Seamless Integration: It integrates smoothly with existing store platforms, ensuring a seamless transition and consistent workflow.
• Analytics and Reporting: Robust analytics tools provide detailed reports to help store owners understand customer interactions and improve strategies.
• Real-time Notifications: Stay informed with instant updates and notifications on product inquiries, ensuring quick response times.
• Search Functionality: Efficient search tools allow users to quickly find relevant inquiries and streamline the management process.

Based on user reviews, the OC Product Enquiry app is highly appreciated for its ease of use, enabling even non-technical staff to manage inquiries efficiently. Users commend its seamless integration capability and the immediate support it provides through real-time notifications, which enhances customer satisfaction and boosts sales performance. The detailed analytics and reporting features are also praised for offering valuable insights into customer behavior.

AskDolphin: Live Chat & AI is a comprehensive customer service platform designed to enhance user experience and support efficiency. This app combines the immediacy of live chat with the intelligence of AI-driven support to ensure customers receive prompt assistance, whether you’re online or away. Dolphin AI is adept at handling frequently asked questions, offering seamless multilingual support to cater to a global audience. By syncing product details, businesses can train the AI to deliver precise, automated responses, saving time and resources. Innovative smart QR codes bridge the gap between physical products and digital support, offering 24/7 after-sales service. With team management features, AskDolphin empowers collaboration among customer service teams, making it an adaptable solution for businesses seeking to streamline their support capabilities.

EngageBay CRM effortlessly integrates with Shopify, allowing seamless synchronization of orders and products while providing comprehensive web tracking for user activities. The app enhances customer engagement through personalized communication and helps nurture leads with targeted email and social media strategies.

• Shopify Integration: Seamless syncing of orders and products with Shopify for efficient management.
• Personalized Communication: Engage customers through customized emails, SMS, and calls.
• Email Campaigns: Nurture leads with email sequences, drip campaigns, and behavior-based triggers.
• Social Media Management: Schedule posts to maintain an active online presence easily.
• Web Tracking: Monitor user web history and events to optimize engagement strategies.

According to user reviews, EngageBay CRM stands out due to its intuitive integration with Shopify, which significantly reduces manual data entry. Users appreciate the robust communication tools that simplify customer engagement and appreciate the seamless automation of marketing tasks, resulting in improved efficiency and a higher conversion rate.

Follow Up ‑ Proof Management is a comprehensive solution for customer and proof management, offering a real-time interface to collect information, upload proofs, enable file version control, and provide real-time order updates. It streamlines the management of custom orders from approval to delivery without the need for cold emails.

• Real-time Interface: Engage with users through a dynamic platform for seamless information collection and order proof uploads.
• Version Control: Maintain organized order files with effective version control, ensuring clarity and precision in order handling.
• Order Updates: Provide customers with instant updates on their orders directly from the dashboard to enhance customer satisfaction.
• Custom Communication: Send customized email notifications and invoices to streamline order status updates and payment processes.
• Approval & Delivery Management: Simplify the approval for custom orders and ensure smooth delivery of customized products.

The app's outstanding advantages, as highlighted in reviews, include its user-friendly interface, efficient proof management capabilities, and its ability to enhance customer communication by providing timely updates and seamless interaction, which significantly boosts both customer satisfaction and operational efficiency.

Wiremo: Verified Reviews App is designed to enhance sales for merchants by improving their testimonials and gathering verified reviews. This powerful tool automates the review collection process, allowing businesses to efficiently gather and display customer feedback, including photo reviews.

• Automated Review Collection: Automatically send review requests, making it easier to gather website and product reviews.
• Comprehensive Review Management: Easily reply to, import, and manage reviews to improve customer satisfaction.
• Diverse Display Options: Showcase reviews with badges, carousels, star ratings, and more, to enhance visibility and engagement.
• Integration with Google Shopping: Provides a Google Shopping XML feed for enhanced product visibility.
• Customizable Review Collection: Utilize various methods like email requests, pop-ups, and social media to gather user-generated content.

Based on reviews, users praise Wiremo for significantly streamlining the review process, increasing customer trust, and thereby boosting sales. The app's automation features, ease of use, and flexibility in displaying reviews are frequently highlighted as outstanding advantages.

Whatsapp Chat by SC is a powerful tool designed to elevate customer engagement for your Shopify store. Seamlessly integrating with WhatsApp, this app allows you to connect with customers in real-time, helping to convert more visitors into loyal customers through instant, personalized support. With Social Chat, you can foster stronger customer relationships, enhancing satisfaction and loyalty by utilizing WhatsApp's intuitive communication platform. The app enables you to streamline your customer service processes, drastically reducing response times and boosting overall efficiency. Additionally, you can strategically display WhatsApp icons and chat buttons on both mobile and desktop platforms using triggers and targeting. Experience an improvement in your sales and customer service by trying Social Chat today, and unlock the power of WhatsApp for your business success.

The Hola! ‑ Whatsapp Review & COD app simplifies customer interactions by allowing you to manually contact them on the go with just a click. It supports multiple communication channels, enabling seamless operations whether you're contacting via mobile or desktop.

• Multi-Channel Support: The app supports various communication channels, including Call, SMS, WhatsApp, and Email, providing versatile options for customer communication.
• Easy Contact Management: Contact customers effortlessly with a single click, making customer relationship management quick and efficient on the go.
• Abandoned Cart Recovery: Proactively engage with customers through call, WhatsApp, or SMS to recover abandoned carts, boosting potential sales.
• COD Verification: Efficiently handle Cash On Delivery verifications via Email, SMS, WhatsApp, or Calls, reducing fraud risk and order mishaps.
• Mobile-Friendly Dashboard: Install the app's dashboard on your mobile device for convenient access and usage while on the move.

Based on app reviews, users appreciate the app's seamless integration across multiple communication channels and the convenience of managing customer interactions, particularly praising its efficiency in recovering abandoned carts and verifying COD orders.

CallFlows ‑ AI Phone Agent seamlessly integrates with your Shopify store, providing fully-automated phone support to enhance customer service. This AI-driven agent greets callers in their preferred language, offering real-time assistance by accessing live order and inventory data. It efficiently handles inquiries related to shipping or refunds and escalates complex issues to human staff as needed. Capable of managing multiple calls simultaneously, CallFlows logs detailed transcripts in the admin panel, ensuring you are informed while optimizing your time and resources. By delivering instant customer support, it allows you to save on payroll costs. Moreover, CallFlows adheres to GDPR, AI Act, and CCPA regulations, ensuring that all voice data practices prioritize compliance and privacy. This app is a powerful solution to elevate your e-commerce phone support experience.