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Customer reviews: Sami B2B Wholesale Pricing

Develop by samita.io

Shopify Wholesale Sami simplifies B2B selling by managing wholesale orders, tiered pricing, and customer portals. This review covers real user experiences, key features, and potential drawbacks to help merchants decide if it’s the right fit for their business.

Reviews (616)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with the "Sami B2B Wholesale Pricing" app. Many appreciate its ease of use, extensive functionality, and excellent customer support, frequently highlighting its role in transforming their retail stores into efficient B2B platforms. The app is praised for being user-friendly and offering significant value, especially given its free cost.

Key Strengths

  • Outstanding customer service and support, especially by Haley
  • Simplicity and ease of setup and use
  • Comprehensive features such as tiered pricing, volume discounts, and wholesale registration
  • Seamless integration and customization options
  • Free of charge, offering significant value compared to paid alternatives
  • Detailed documentation and responsive support team

Common Concerns

  • Compatibility issues with other installed apps
  • Occasional technical glitches and bugs
  • Performance impact on page load speeds
  • Time zone differences affecting support responsiveness
  • Lack of US-based support

Final Thoughts

The "Sami B2B Wholesale Pricing" app is generally well-received, with many users recommending it for its comprehensive features and exceptional customer support. Despite some technical issues and compatibility concerns, the app's free cost and user-friendly nature make it a preferred choice for many Shopify merchants looking to streamline their wholesale pricing strategies.

Nirvana Shop

Aug 28, 2024  on Shopify

I received exceptional service that went above and beyond my expectations, marked by a friendly and approachable staff who patiently addressed all my inquiries. They even assisted me with the installation of the forms, displaying a readiness and commitment to help that I truly appreciated. It was an absolute pleasure to experience such dedicated customer service. Because of this outstanding support, I find myself inclined to seek out apps developed by this company over others, as their level of service has set a new standard that I would prefer to engage with in the future. The services they provide are solid, and their apps are really useful for my shop. They work well and meet my needs effectively.

UBUD

Aug 26, 2024  on Shopify

Wonderful app and the support is fast and efficient, just what a business selling to both wholesale and retail customers needs. Easy to use and sync with the Dawn theme. We use it in conjunction with Sami Lock, and it allowed us to build the store exactly as we had planned, despite the limitations of the basic Shopify plan

ACRO

Aug 25, 2024  on Shopify

I encountered difficulties in use, but the staff has been patient and responsible to help me solve the problem. I am really grateful to them.

Parasound

Aug 22, 2024  on Shopify

Support is by far the best I've experienced with any add-in type vendor. The product still needs maturity, but if their support is an indicator of their approach to business, this is a great partner!

Unicorne Beads

Aug 21, 2024  on Shopify

This app has solved a major issue with Shopify allowing wholesale pricing at a fixed level. Our store runs many sales in which we mark down the price, which has always conflicted with a discount based wholesale program. Instead now wholesalers have a displayed price shown from product page to checkout, regardless of the sales discount. We had some issues at first, but the team helped us get the app working in 1 day. I highly recommend this app if you have similar issues navigating Shopify's pricing structure.

Canvello

Aug 19, 2024  on Shopify

Excellent Support and Great Team I've had a fantastic experience with this app, not just because of its features but also due to the outstanding support provided by the team behind it. I encountered a few bugs initially, but the support team and developers were incredibly patient and responsive. They listened to my feedback and promptly addressed every issue, showing a deep understanding of both the app and customer needs. It's clear that they are committed to delivering a great product and exceptional service. Highly recommend this app and the dedicated team behind it!

Artistica.com

Aug 18, 2024  on Shopify

What a simple and wonderful app! Finally, we can offer wholesale pricing without the need for our B2B clients to enter a discount code. The tech support was very cooperative in resolving a glitch that was not carrying the cart at the discounted price, but after that, all was great! We certainly recommend this app. Marco

Home of Heat

Aug 15, 2024  on Shopify

The support and Dev Team (Thanks David and Haley) at Samita have been incredibly helpful and responsive getting Sami Warehouse up and running. Any issues encountered were resolved quickly, in some cases while we were still in live chat with support. Once setup, Sami Wholesale delivers well-integrated core functionality to offer trade customers special pricing and a quick order form. We especially appreciate the flexibiilty of having custom CSS built into the order form settings, which will allow us to optimise the UI going forward.

Little Roots Bamboo

Aug 12, 2024  on Shopify

For a free app, this has been great for having a wholesale platform directly on our website!! Plus they have excellent customer service! Cons: Occasionally glitchy, where the wholesale prices will not calculate correctly at checkout. You are not able to use wholesale pricing and quantity discounts simultaneously. It would be nice if instead of the retail price just being crossed off, they were displayed as the MSRP, as the current configuration may be confusing to some retailers.

Glow & Grow

Aug 11, 2024  on Shopify

For any Shopify store owner juggling retail and wholesale channels, managing different pricing structures can be a headache. Enter Sami Wholesale Pricing, a user-friendly app that streamlines the process and takes your B2B game to the next level. Here's my experience after using it for a while

Jalousiene Ersatzteile-Shop

Aug 11, 2024  on Shopify

Kundenservice sehr freundlich und zuvorkommend. Die App ist ebenfalls sehr gut und weiterzuempfehlen.

AlbertWines2u

Aug 11, 2024  on Shopify

Customer service is top-notch, and the app works flawlessly. They've been incredibly helpful with all my issues. I can't recommend this enough!

Sweet Surrender

Aug 08, 2024  on Shopify

This is such a great app and easy to install. I'm not tech-savvy and had some trouble setting up my volume-tiered pricing. At 7 pm (PST) on a Friday night, they were offline but, Haley was very quick to respond and not only fixed my issue but showed me how to set things up so they would show up the way I wanted them to. It's a great app with an amazing customer support team! Thank you so much, I truly appreciate this app and the great team behind it.

Pacific Sailboat Supply

Aug 08, 2024  on Shopify

Absolutely fantastic support! Every single person that helps is absolutely incredible! Haley took care of my issue of setting up the coding and went above and beyond! She was a huge support for my many questions.

Arbortec Forestwear

Aug 04, 2024  on Shopify

We had an issue with the Shopify native discount system on our specific collection page, and the Sami Wholesale Pricing B2B app resolved it perfectly. This app is incredibly user-friendly, and packed with advanced features that cater to our business needs. The customer support team is very responsive, friendly, and extremely helpful. Highly recommend this app to all business stores looking for an efficient customer discount solution!

Vapegrosshandel

Aug 04, 2024  on Shopify

Very good app for b2b and the customer support is very helpful and give solutions fast. Thank you Haley.

Vielharmonie GmbH

Aug 01, 2024  on Shopify

It's not just the app that's great. The support is also very helpful, fast and solution-oriented. I can absolutely recommend this app.

Joy Lane Farm

Jul 31, 2024  on Shopify

We've been really happy with Sami Wholesale Pricing! We're using it to create a wholesale registration form that automatically tags our wholesale customers with a wholesale tag, so that they get 50% off our quick order form (also through the app). Pro tip: It works great with RM: Advanced Free Shipping to be able to give free shipping to your retail customers, but not to your wholesale customers. The app allows for a lot of customization and the help documents are a great resource. Haley's customer service has been top tier. If you're getting set up and run into issues, they're great at sorting them out in a day or two. Honestly, this app delivers so much value.

XDFly

Jul 29, 2024  on Shopify

Highly recommend, i have met some problems of using it, but they helped me with very patience and timely reply, really appreciate that, thank you very much.

Honeys Plant Climbers

Jul 28, 2024  on Shopify

Sami Wholesale Pricing B2B app is very easy to use and has the functionality we need to ensure we can run both wholesale and retail on our website in tandem. We use this app it in conjunction with the Sami B2B Lock app to drive a create customer experience. These products go hand-in-hand, and are complemented by an amazing support team (most notably Haley), who are so helpful and knowledgable.

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