We’ve been using Zoko as our WhatsApp partner and I highly recommend it. The customer service team at Zoko has been excellent — responsive, efficient, and always ready to help. The app itself is straightforward and easy to use, making day-to-day communication smooth and hassle-free. So far, our experience has been very positive, and there have been several instances where the team went above and beyond to resolve issues and support us. Truly a reliable and customer-focused partner!

Zoko has been an excellent solution for managing our WhatsApp-based communication and sales processes. The platform is intuitive, reliable, and feature-rich. The automation tools, order notifications, and customer segmentation have significantly improved our efficiency and conversion rates. Their support team is very responsive and always ready to assist. Overall, Zoko has helped us streamline operations and deliver a better customer experience.

Zoko has turned out to be a savior for us. We have been receiving tons of messages on WhatsApp and we were looking for a reliable service that is deeply integrated with Shopify, handle chats and give us option to have multiple agents login and respond to queries with the option to automate responses. Zoko has it all. The team is very cooperative and creating flows for us where ever needed. Our customer experience has improved after we implemented Zoko and we look forward to working with them on a long term basis.

One of the best app i have integrated for scaling and especially when it comes to the customer notifications regarding the order updates and flows works perfectly for my business. the abandoned recovery flows also helping the business very well. I would love to recommend ZOKO to anyone who is really starting out and the team is always there to assist you with your needs.

Zoko has been an absolute game-changer for us! As a small business trying to scale, having a reliable and efficient WhatsApp commerce and customer engagement tool is crucial. Zoko makes everything so seamless — from managing conversations to sending updates and automating workflows. The interface is easy to use, and their support team is super responsive. Highly recommend to any growing business looking to level up their customer communication!

We’ve been using Zoko for some time now, and it’s been working amazingly for us! The platform makes it super easy to manage broadcasts, automate customer replies, and track engagement in real time. Highly recommend it to any brand looking to scale their WhatsApp marketing efficiently!

I am using zoko for the last 3 months and it is working nicely. I am yet to fully explore the potential but it is amazing. It is easy to use and the support is amazing.

We recently integrated Zoko for our communications, and the experience has been seamless and efficient. Their team made everything comfortable for us, and having a dedicated agent for regular check-ins really helped us get our questions answered and learn more about the platform. We’re happy with the service and would definitely recommend Zoko. Great job to the whole team!

Switched from respond.io to zoko. Extremely great app. Loved the onboarding process as well. Sending broadcasts + using flows as well.

We’ve been using the Zoko app for our Shopify store, and it has really improved how we communicate with customers on WhatsApp and Instagram. The integration is smooth, and setting up campaigns or automations is super easy. The broadcast and abandoned cart recovery features work very well — we’ve seen a noticeable boost in engagement and conversions. The support team is also very responsive and helpful whenever we have questions. Overall, Zoko is an excellent tool if you want to manage WhatsApp or Instagram marketing directly from Shopify. Highly recommended!

We are super happy with Zoko. We're using it across two brands and it's made our customer relations seamless via WhatsApp. We also use it for marketing broadcasts and see a much higher ROAS than we do across our other channels. The team are incredible and the customer service is on point, a special shout to Benn who helped on-board us and assists us with anything we need as we navigate making the best of Zoko. We look forward to what we can do going forward!

Extremely bad experience! Just used the 7 days free trial and yet they are charging the entire month's charges!

I m very happy with the app,really gives you benefits and increases your sales. And also the team is very helpful setting you the flows very fast. 10/10 !

We’ve been using Zoko for our WhatsApp automation and customer engagement, and it has been a game-changer for our Shopify store. The platform makes it incredibly easy to set up automated flows like cart recovery, order updates, and promotional campaigns. The integration with Shopify is seamless — our customer data, orders, and campaigns sync perfectly, which saves us a lot of manual work. The dashboard is user-friendly and gives us clear insights into campaign performance. Most importantly, Zoko has helped us improve our conversion rates and recover more abandoned carts. Our customers also appreciate the personalized and quick communication through WhatsApp. The support team is excellent — very responsive and always ready to guide us whenever we need help. Overall, Zoko has become an essential part of our marketing and customer experience strategy. Highly recommended for any Shopify brand looking to scale their WhatsApp marketing in a structured and efficient way!

For any brand looking to get started with WhatsApp marketing, Zoko is a great choice. The interface is very user-friendly, the platform has mostly all the essential features needed to scale sales and grow your customer base and they keep rolling out better updates. Aaquib has been very helpful, guiding us through the setup and promptly helping us resolve the smallest issues we faced along the way. I’d recommend Zoko to any D2C brand looking to leverage WhatsApp for marketing.

Zoko has been an excellent partner for our business. Their platform is reliable, easy to work with, and backed by an amazing support team. Any time we’ve needed assistance, their customer service has been quick, professional, and truly solution-oriented. It’s rare to find a team that combines great technology with such dedicated support — Zoko delivers both. Highly recommended!

We ended up paying $900 in excess charges to Meta because Zoko never clarified that Meta decides the final category of messages. During onboarding, Nishant himself connected our order confirmation flows (clearly a Utility use case) but Zoko failed to flag that Meta had reclassified them as Marketing. They had every chance to catch this, yet kept us in the dark — a costly miss that shows poor guidance and accountability.

we’ve been using zoko’s whatsapp api for a while now, and it’s been a really good addition for our business. • the chatbot makes day to day customer conversations so much easier to handle • their support team is quick to respond and always helpful • tagging customers via shopify has made it simple to run targeted campaigns • the shopify integration itself works smoothly and saves us time • aaquib has been especially helpful in guiding us through the setup and answering questions during work hours • overall, it’s made customer engagement and campaign management much more efficient for us

Zoko is a great app for any business starting up. We started using it and it has good automation features that helped providing us efficiency. Aaquib has been amazing for us. He has always gone above and beyond to create things which were specific to our use case.

I’ve been using Zoko WhatsApp API and the experience has been great. The platform works smoothly and makes communication much easier for my business. The team is very supportive and responsive whenever I need help. A special thanks to Nishant for his excellent support and guidance – he has been extremely helpful throughout. Highly recommend Zoko!