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Customer reviews: Weglot ‑ Translate Your Store

Develop by Weglot

Reviews (861)

Overall rating
4.6

What Merchants Think

The general consensus about "Weglot ‑ Translate Your Store" is overwhelmingly positive, with many merchants praising its ease of use, efficient functionality, and outstanding customer service. Users frequently highlight the seamless integration with their stores and the app's effective translation capabilities, although some have faced challenges with pricing and setup in complex environments.

Key Strengths

  • Ease of installation and use
  • High-quality and accurate translations
  • Responsive and helpful customer support
  • Flexibility and customization options for translations
  • Efficient handling of technical issues

Common Concerns

  • Pricing can be high, especially with automatic plan upgrades
  • Complex setup in the presence of other apps or for advanced configurations
  • Issues with DNS settings causing website disruptions
  • Persistent code remnants post-uninstallation
  • Sudden technical issues leading to downtime

Final Thoughts

Overall, "Weglot ‑ Translate Your Store" is highly regarded for its comprehensive translation capabilities and excellent customer service, making it a favored choice among Shopify merchants looking to expand their reach to international markets. However, its cost and potential integration challenges may deter some users. Despite a few drawbacks, the app remains a robust solution for users seeking an effective and supported multilingual service.

Zilch Webshop

Sep 25, 2024  on Shopify

Weglot is an excellent app for adding multilingual support to your Shopify store. The setup is quick, and the automatic translations are generally accurate. I love the ability to edit translations for a more personalized touch. What impressed me most was their helpdesk. The support team is responsive and knowledgeable, making it easy to resolve any issues. Overall, Weglot is a fantastic choice for anyone looking to expand their store's reach with great customer support. Highly recommended!

Wezario

Sep 15, 2024  on Shopify

The application is powerful, and the customer service is really excellent and responsive. It's possible to automatically and manually adjust the translation, which is really handy for providing a good customer experience.

Icecartel

Sep 05, 2024  on Shopify

WEBSITE DELETED!! DONT USE THIS! I deleted the Weglot app on my 8-figure store and my ENTIRE WEBSITE was deleted. I lost over $100K+ because of this APP. DON'T USE THIS APP! WEGLOT WILL DELETE YOUR WEBSITE

DroneMask

Sep 03, 2024  on Shopify

Manon from Weglot provided us with exceptional service in terms of personalization, attention to detail, speed, and efficiency. While Weglot is user-friendly, Manon helped us with the final details we struggled with. Great customer service!

exomedical

Aug 07, 2024  on Shopify

Weglot est un outil simple et facile à mettre en place ! En cas de contact ils répondent très rapidement, ils sont efficaces et à l'écoute. Je recommande mille fois !

Tupperware US

Aug 04, 2024  on Shopify

I recently had an excellent experience with Weglot, particularly with Guillaume from their support team. As the Sr. Manager of Digital Marketing at Tupperware, I was tasked with transitioning our translation projects to a new admin, and Guillaume's support made the process seamless. He provided clear guidance on subscription transfers and quickly processed refunds, ensuring everything went smoothly. His responsiveness and expertise were invaluable, making it clear that Weglot is not only about great technology but also exceptional customer service. I highly recommend Weglot to anyone looking for a reliable Shopify translation app!

phil-vision

Jul 28, 2024  on Shopify

Great support, immediate skilled answers, even helped with modifications, special thanks to Corentin!

SatoshiStyles

Jul 26, 2024  on Shopify

Service client efficace, traduction automatique. Le service client a résolu tous mes problèmes n'hésitez pas à leur écrire en cas de souci et vous répondrons très vite. Maintenant tout est opérationnel sur mon site Satoshistyles et j'en suis ravi☺️❤️. Un grand merci à la team Weglot d'avoir su répondre à mes attentes Cordialement, SatoshiStyles

Murtra Sport

Jul 09, 2024  on Shopify

Weglot helped us to translate our website very easily. Jeremie and Antoine solved every problem quickly and very kindly. Without any doubt, I will recommend them.

Beau-fils

Jul 07, 2024  on Shopify

Il s'agit de notre deuxième boutique Shopify avec laquelle nous utilisons Weglot ! Parfait pour nous car ils sont francophones ! Le support est très efficace et rapide, de plus l'application est un gain de temps incroyable car tout est très intuitif !

Epoxy Chemtec

Jul 04, 2024  on Shopify

Very good app which helps us to easily translate all the content on our website. Adriana from the support team was also very kind to help with any questions we had!

Specialized Taiwan

Jul 03, 2024  on Shopify

I received immediate assistance from Corentin of the Weglot team. The support was efficient, friendly, and overall, it was a great experience with Weglot

IDENTIM®

Jul 02, 2024  on Shopify

Super support, kümmert sich Kompetent um alle Angelegenheiten und App funktioniert einwandfrei. Nur die übersetzten Wörter reichen leider bei uns nicht aus und ich muss auf große Pläne umschwenken.

Faulisi Watch ⌚

Jun 30, 2024  on Shopify

Ho avuto un'esperienza eccellente con Weglot! L'assistenza clienti è stata impeccabile, rispondendo rapidamente e risolvendo ogni mia richiesta con grande professionalità e cortesia. Consiglio vivamente Weglot per chiunque cerchi un servizio di traduzione di alta qualità e un supporto clienti eccezionale!

Swedishness

Jun 26, 2024  on Shopify

Don't install this app, super expensive, and also I have deleted it and it still on my site. CAUTION: WILL LEAVE CODE AFTER UNINSTALLING!!!

© 2024 Charriol

Jun 25, 2024  on Shopify

To Weglot Team, I was in conversation by email with Jeremy and Nicolas from Weglot. They are very helpfull and send every articles needed to use their user-friendly application. Best regards

Ana Boluda - Made in Spain

Apr 19, 2024  on Shopify

What a fabulous customer service experience with Ryan! He got my app up and running with subdomains configured within the first day of download. The app works seemlessly. Fantastic job, keep it up. Cheers

Clover Living

Apr 04, 2024  on Shopify

Update review early April: After my latest update and 1-star review (see below) and the removal of Weglot on our store / stopping our subscription, I've been properly contacted by the Weglot support team. They offered another try (normally the saying goes "three times a charm", but this would be "four times a charm") to see if we could get the implementation to work, where needed with support from their dev team. After some initial checks back & forth earlier this week and granting Weglot access to our Shopify environment, today we've had a support hotline with Guillaume and the team at Weglot. Step by step we've jointly redone the multi-language subdirectory implementation. After having completed the steps, we again we're confronted with some of the errors that occured earlier. However, this time with the support of their development team, they did some changes in the implementation (excluding some CSS & Javascript files), which positively resulted in a properly working Weglot implementation with Sub-directories in 3 additional languages. Credits to their support team this time: friendly, fast, patient and knowleadgable! Initial 1-star review late march: We've done 3 attempts to get Weglot properly installed including the required DNS settings. In jan/feb we did it ourselves, which resulted in our website complete going offline as some other reviewers also mentioned. DNS propagation can take longer, but this was longer as normal. Last week we did another try, this time having given Weglot's support access to our store and they did it via a second option with another CDN provider, as the default one "gave a conflict" according to their support in jan/feb. So Weglot's friendly support did the implementation now, but still with the same results, almost 24 hours completely offline, from multiple locations across the globe, so it doesn't feel like a normal results of "DNS propagation". Also, Weglot's support indicated they've never seen it take this long and couldn't find a reason why it doesn't work for us as everything was implemented correctly and working for them as they said. So now we uninstalled the plugin, having to source for another solution again. I have to say that the speed and friendliness of Weglot's customer support is good, it didn't solve our issues however. So now we'll be looking for an alternative.

Chatelier

Apr 03, 2024  on Shopify

WORST EXPERIENCE EVER. SO MUCH DAMAGE ON MY STORE AND INCOME LOSS!!! They don’t take any accountability for the mess they make. My website is down already for 7 days!! I am receiving an error because they messed up my DNS completely and now globally my website is down. I contacted my domain name provider and Shopify and they did everything they could and all settings are correct, but Weglot still holds some kind of access to my website which causes the error even though I deleted everything and completely uninstalled and removed my profile with them. They don’t take any responsibility and just say it’s not their fault and I need to resolve with Shopify. IT IS 10000% THEIR FAULT and Shopify is also at a loss and can’t do anything further except determine wether they should still allow Weglot on their App Store! As soon as I untoggled the option for Weglot to use subdirectories my website was down and nothing has brought it back yet. They still have not resolved it to this day and every day goes by with us losing a lot of money.

Sedona Wellness

Apr 02, 2024  on Shopify

This is the best language translator app! You have the option to do automatic translation and then fine tune small details if necessary. It is also possible to add subdomains and subdirectories which is amazing for SEO and I noticed an increase in international traffic since I applied that feature. I had an issue with translating something that was in javascript on my site and I messaged Corentin and he helped me right away. He knew exaclty what I needed and made the change. I had a second change that I needed later that day and it was done within 10 minutes! So not only do I recommend this app for it's features but also for the customer support which is incredible!

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