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Customer reviews: Weglot ‑ Translate Your Store

Develop by Weglot

Reviews (1,595)

Overall rating
4.6

What Merchants Think

The general consensus about "Weglot ‑ Translate Your Store" is overwhelmingly positive, with many merchants praising its ease of use, efficient functionality, and outstanding customer service. Users frequently highlight the seamless integration with their stores and the app's effective translation capabilities, although some have faced challenges with pricing and setup in complex environments.

Key Strengths

  • Ease of installation and use
  • High-quality and accurate translations
  • Responsive and helpful customer support
  • Flexibility and customization options for translations
  • Efficient handling of technical issues

Common Concerns

  • Pricing can be high, especially with automatic plan upgrades
  • Complex setup in the presence of other apps or for advanced configurations
  • Issues with DNS settings causing website disruptions
  • Persistent code remnants post-uninstallation
  • Sudden technical issues leading to downtime

Final Thoughts

Overall, "Weglot ‑ Translate Your Store" is highly regarded for its comprehensive translation capabilities and excellent customer service, making it a favored choice among Shopify merchants looking to expand their reach to international markets. However, its cost and potential integration challenges may deter some users. Despite a few drawbacks, the app remains a robust solution for users seeking an effective and supported multilingual service.

Moone

Feb 13, 2025  on Shopify

The Weglot Team are always very helpful and getting back to me fast, whenever we have technical issues. Thank you so much for you great service !

Clover Living

Apr 04, 2024  on Shopify

Update review early April: After my latest update and 1-star review (see below) and the removal of Weglot on our store / stopping our subscription, I've been properly contacted by the Weglot support team. They offered another try (normally the saying goes "three times a charm", but this would be "four times a charm") to see if we could get the implementation to work, where needed with support from their dev team. After some initial checks back & forth earlier this week and granting Weglot access to our Shopify environment, today we've had a support hotline with Guillaume and the team at Weglot. Step by step we've jointly redone the multi-language subdirectory implementation. After having completed the steps, we again we're confronted with some of the errors that occured earlier. However, this time with the support of their development team, they did some changes in the implementation (excluding some CSS & Javascript files), which positively resulted in a properly working Weglot implementation with Sub-directories in 3 additional languages. Credits to their support team this time: friendly, fast, patient and knowleadgable! Initial 1-star review late march: We've done 3 attempts to get Weglot properly installed including the required DNS settings. In jan/feb we did it ourselves, which resulted in our website complete going offline as some other reviewers also mentioned. DNS propagation can take longer, but this was longer as normal. Last week we did another try, this time having given Weglot's support access to our store and they did it via a second option with another CDN provider, as the default one "gave a conflict" according to their support in jan/feb. So Weglot's friendly support did the implementation now, but still with the same results, almost 24 hours completely offline, from multiple locations across the globe, so it doesn't feel like a normal results of "DNS propagation". Also, Weglot's support indicated they've never seen it take this long and couldn't find a reason why it doesn't work for us as everything was implemented correctly and working for them as they said. So now we uninstalled the plugin, having to source for another solution again. I have to say that the speed and friendliness of Weglot's customer support is good, it didn't solve our issues however. So now we'll be looking for an alternative.

Ma Boutique Démo Shopyfi

Mar 29, 2024  on Shopify

Je cherchais une application qui permette de traduire toute ma boutique (Theme + Apps). J'en ai testé plusieurs, au final j'ai retenu WEGLOT. Tout n'a pas été simple à mettre en place, mais le support a toujours été présent pour m'aider. Au final ma boutique est traduite et est opérationnelle. Il me reste encore des détails à régler mais je ne doute pas que le support m'apportera encore toute son aide pour les résoudre.

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