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Customer reviews: Weglot: AI & Human Translate

Develop by Shopify

Reviews (831)

Overall rating
4.5

What Merchants Think

The general consensus about "Weglot ‑ Translate Your Store" is overwhelmingly positive, with many merchants praising its ease of use, efficient functionality, and outstanding customer service. Users frequently highlight the seamless integration with their stores and the app's effective translation capabilities, although some have faced challenges with pricing and setup in complex environments.

Key Strengths

  • Ease of installation and use
  • High-quality and accurate translations
  • Responsive and helpful customer support
  • Flexibility and customization options for translations
  • Efficient handling of technical issues

Common Concerns

  • Pricing can be high, especially with automatic plan upgrades
  • Complex setup in the presence of other apps or for advanced configurations
  • Issues with DNS settings causing website disruptions
  • Persistent code remnants post-uninstallation
  • Sudden technical issues leading to downtime

Final Thoughts

Overall, "Weglot ‑ Translate Your Store" is highly regarded for its comprehensive translation capabilities and excellent customer service, making it a favored choice among Shopify merchants looking to expand their reach to international markets. However, its cost and potential integration challenges may deter some users. Despite a few drawbacks, the app remains a robust solution for users seeking an effective and supported multilingual service.

Mabel

Dec 31, 2025  on Shopify

Very Very bad experience for start to finish. It breaks our codes for checkout, poor and slow customer support. Absolutely will not recommend.

PurrEmbassy | Pet & Home

Dec 28, 2025  on Shopify

Horrifying translation - literal translation - they keep charging you even thought you have passed beyond the limit allowed in terms of words. What actually they are charging for? They also promised 24/7 support, except they don't work on weekends.

Paper Shoot Official

Dec 07, 2025  on Shopify

I've uninstalled weglot app but still be charged in the next month.

Bollard canada inc

Nov 29, 2025  on Shopify

la traduction de notre site n est pas vraiment bonne et le cout est très chère si on compare a d'autre service . leur service me coute 140$ par mois

Dr. LEVY Switzerland

Nov 25, 2025  on Shopify

I would have given it 0 stars if that were possible. This app was recommended by an agency, but they clearly haven’t used it much. Translating our mega menu is impossible. The default translations are catastrophic, Google Translate does a better job. And when you need to make changes, it’s only word by word. In short, don’t waste your time or your money.

Calves

Nov 21, 2025  on Shopify

La pire app que j'aie utilisée. Pour qu'elle fonctionne, il faut changer les DNS de ma boutique. Résultat : quand j'ai désinstallé l'app, et que j'ai voulu remettre les DNS d'origine, cela a créé un problème technique majeur qui a rendu ma boutique inaccessible pendant une journée, et m'a fait perdre beaucoup de temps pour que je comprenne quel était le problème et comment le régler. Shopify ne devrait pas permettre à des apps d'imposer des changements de DNS comme le fait Weglot.

Audyss

Nov 18, 2025  on Shopify

how can you have a customer service that don't work on weekend and close before 6pm (Paris time) during the highest season aka q4 in Ecom ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It's a NON SENSE !!

Fleur Nabert créations

Aug 18, 2025  on Shopify

Worked well the first time. Stopped because expensive. Reinstalled and then a nightmare began. Super low level customer service just copy pasting helplessly the instruction of the website. DISAPPOINTING for such a budget !

SIXSENSE Couples

Jul 10, 2025  on Shopify

It's the worst app I've used. The website loads with no texts, then all the text appears after 3-4 seconds. Also, I deleted the app and since I have to change my DNS a records for this tool, now my website is not working at all... I never saw an app with a worst setup and execution. And for $32, is a rip off.

Inkolor.ch GmbH

Jul 01, 2025  on Shopify

The app had persistent bugs, and despite contacting support, the issues were never resolved. It also negatively affected my store’s SEO performance. I was forced to uninstall it, which resulted in losing several days of translation work — a major setback.

Apollo Moda

Apr 09, 2025  on Shopify

1-Star (Wish I Could Give 0) – Deceptive Billing & Unauthorized Charges I canceled my subscription two months ago, yet I’m still being charged 325/ month. When I signed up I picked the 39/month Business plan, but the platform automatically enabled a hidden "Volume Upgrade" option—something I never noticed or consented to. Because of this deceptive practice, I was charged over $300/month for four months before realizing what happened. Even after canceling, the charges continue. This is predatory behavior—shame on this company for exploiting customers with sneaky auto-upgrades and ignored cancellations. I’ve already taken action by: Reporting to the BBB (Better Business Bureau) Disputing all charges with American Express Filing complaints with relevant consumer protection agencies

MigrainMiracle

Jan 20, 2025  on Shopify

Ils te font encore payer même quand tu désinstalle l'appli. Je ne sait même pas comment arrêter la domiciliation...Appli pas terrible en plus de ça.

Carpathian Jerky

Jan 15, 2025  on Shopify

Terrible app. You manually translate content on their platform, but the changes never reflect in your store. Their support team constantly tries to shift the blame, claiming it's an issue with Shopify or other apps, but never their fault. Truly disappointing.

Batana

Nov 17, 2024  on Shopify

destroyed my website

doyos

Nov 03, 2024  on Shopify

hard to set up - bad ui! support dont answer to messages

Plouf!

Oct 18, 2024  on Shopify

Scandaleux ! Cette application n'est pas compatible avec shopify Shopify permet de paramétrer différents marchés ce qui ne permet pas la compatibilité avec l'application weglot qui coute mensuellement une fortune en comparaison aux autres modules de traductions existants. Les autres modules concurrents de weglot proposent aussi le référencement seo sur les marches etrangers. Gagnez du temps, passez votre chemin

LARIETTE

Oct 15, 2024  on Shopify

Tooo expensive!!!

S10Home

Oct 14, 2024  on Shopify

the app is not working properly, I have paid for Pro license and I am dissapointed with the customer support received

Icecartel

Sep 05, 2024  on Shopify

WEBSITE DELETED!! DONT USE THIS! I deleted the Weglot app on my 8-figure store and my ENTIRE WEBSITE was deleted. I lost over $100K+ because of this APP. DON'T USE THIS APP! WEGLOT WILL DELETE YOUR WEBSITE

Swedishness

Jun 26, 2024  on Shopify

Don't install this app, super expensive, and also I have deleted it and it still on my site. CAUTION: WILL LEAVE CODE AFTER UNINSTALLING!!!

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