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Customer reviews: USAdrop‑Global Dropshipping

Develop by Shopify

Reviews (90)

Overall rating
4.6

What Merchants Think

Overall, merchants share mixed feedback about "USAdrop-Global Dropshipping". While some appreciate its ease of use and fast shipping capabilities, others have expressed dissatisfaction with unfulfilled orders and customer service responsiveness. It is seen by some as a good platform for beginners, but it lacks certain advanced features sought after by more experienced dropshippers.

Key Strengths

  • Fast shipping times for U.S. merchants
  • Responsive and helpful customer support, especially individual agents like Rick and Joan
  • Intuitive user interface and integration with Shopify
  • Wide selection of products with competitive pricing
  • Private labeling options

Common Concerns

  • Some orders are unfulfilled, with slow or inconsistent shipping times
  • Issues with product stock availability causing delays
  • Frustrations with customer service responsiveness and accountability
  • Limited advanced features for more experienced dropshippers
  • High variability in shipping costs depending on item sizes and order volume

Final Thoughts

The "USAdrop-Global Dropshipping" app receives both praise and criticism from its users. Its strengths are found in fast shipping, a user-friendly interface, and supportive customer service for those starting out or conducting business primarily in the U.S. However, there is notable dissatisfaction with shipping reliability and customer support consistency. This platform is a potentially beneficial tool for beginners in dropshipping but might not meet the needs of those looking for more advanced features or higher order reliability.

Marketer Rome

Oct 05, 2024  on Shopify

Me lo pasé genial con USA Drop y el servicio de atención al cliente de Rick me ayudó mucho. ¡Muchas gracias!

SadiBaz

Oct 05, 2024  on Shopify

As a customer, I am very pleased that you welcomed us with understanding and a smile. I would also like to thank you for the affordable prices you offer.

Floofy Friends

Oct 04, 2024  on Shopify

I spoke with Rick, very kind and helpful. He informed me about everything I asked. I recommend him to everyone

Venera

Oct 02, 2024  on Shopify

Excellent service by Rick. He explains to me the situation calmly and helps me find a solution. I can tell he's a great guy just by the way he messages.

The Night Market

Oct 01, 2024  on Shopify

I strongly advise against using this fulfillment service. They are completely unprofessional. I was promised that my orders would be fulfilled within 5-12 days, but almost every order took over two weeks to arrive, and some are still in transit! To make matters worse, if a customer requests a return, you're out of luck—they don't provide return labels, so you can't return the product. This has been a frustrating and unprofessional experience from start to finish. Save yourself the headache and look for a more reliable service.

Iris Ice

Oct 01, 2024  on Shopify

USADrop's customer support is very efficient. Not only did they answer all my questions promptly and efficiently, but they did so with exceptional kindness and patience. Every interaction was a pleasure, and I felt genuinely cared for.

Minnak.co

Sep 25, 2024  on Shopify

You'd be better off staying away from these guys. I've worked with five different agencies, and these are by far the worst. There's no communication and zero operational management. They can't even explain how your items get lost during transportation, let alone return them to your inventory. Can you believe my sales agent was banned from the company for five days right in the middle of my operations? There was no one to handle my orders. Even though I had items in stock, it took them at least 3-4 days to ship out orders.

eve

Sep 18, 2024  on Shopify

I was blown away by the exceptional customer service at USADrop! Their team was incredibly helpful and responsive

Cinemaera

Sep 15, 2024  on Shopify

the customer service is super great they are very patient and very nice they explained everything clearly and answer all of my questions.

KANELUX

Sep 08, 2024  on Shopify

"Thank you very much, Usadrop, for your excellent service and constant support. Thanks to your help, our project was able to move forward successfully. We really appreciate your professionalism and commitment. Many thanks to the entire team!"

Resort Ready

Sep 07, 2024  on Shopify

Just joined so really can't give review on their products and their processes. I have been speaking to Rick on the chat button who is very helpful with answering my questions so happy to write a good review for him!

Bromani

Sep 04, 2024  on Shopify

I needed help with some products clarification and Rick the person who helped me, walked me through with a step-by-step in very professional maner

DS Market Hub

Aug 26, 2024  on Shopify

At first it was a rough start, but Finally things are moving as it should. Customer service is very helpful as soon as I ask any question on the fly. So happy I don't have to call anyone for simple questions. Great Job, Customer service.

O’Mall

Aug 23, 2024  on Shopify

very responsive, patient and easy going needless to say they were very helpful and were able to assist me with ease and in a timely manner.

Mazing Molds

Aug 12, 2024  on Shopify

USA drop is the best way to get started with drop shipping. It is a little complicated at first, but you fall into rhythm after exploring for a bit. Their service is very good, responding almost immediately to any question. They also give a you a sales agent to help you ship out orders. Overall, USA drop is definitely the go-to for starting a dropshipping business.

SayItNice

Aug 07, 2024  on Shopify

⭐️⭐️⭐️⭐️⭐️ My experience with Usadropp has been truly wonderful! From the very beginning, I was impressed by the platform's simplicity and elegance. The interface is intuitive, making everything incredibly easy to use. What truly stands out, however, is their customer support. Not only did they answer all my questions promptly and efficiently, but they did so with exceptional kindness and patience. Every interaction was a pleasure, and I felt genuinely cared for. Thank you, Usadropp, for providing such a stellar service and for having a support team that truly values its users. I wholeheartedly recommend this platform!

AffordableLuxuries.US

Aug 01, 2024  on Shopify

What I love about USADrop is their responsive chat feature. Whenever you have a problem or just can't figure something out, an agent will guide you to the solution. I am not tech-savvy, so I appreciate them.

P&P SmartHome

Jul 31, 2024  on Shopify

it's just marketing from what i see, according to the orders i've placed none have arrived in the usa in 8 days, i want to downgrade my plan because i think that up to now it's not worth paying them and it's not possible because i have to wait for them to charge me for the full month again. i have to say that my sales agent Nita is nice and attentive to any questions or orders, everything has to be resolved by your sales agent because the general agents of the web have no access to anything and don't know anything and the negative point of this is that my agent and i have many hours of difference, apart from everything she is very kind and offers me good prices.

Ulovila.cz

Jul 31, 2024  on Shopify

USER / USER / MY EXPERIENCE and advice: dont sell small items, middle or bigger sized items have better QUOTES I am so far very pleased, I have good experience, customer service is great. Now I am waiting for my first order to be fullfilled so lets see how that will go, I will let know in the review how was my experience. I am using this service from Europe. edit next day: my order was quoted 19,2 times higher than the price estimated on the website for my country. (the price was supposed to be 0,5 dollars, quoted 9,6 dollars). I was given reasonable explanation, and I am now removing this item from my store and I ordered another first test item. lets see if number 2 will be better luck. I will change my review according to next experience. another edit after 72 hours: still no quote for my orders. another edit after 76 hours: turned out they misunderstood me and thought the orders were test, so thats why they didnt quote for 72 hours. I can understand that, because I had a lot of questions around it, as I am still setting up my shop and its a learning experience, also with the payments etc etc, there is a lot. so after I clarified that I actualy also want to process the orders, they immediately quoted, one of the quotes was 7.80 and it was exected to be 8.10, which is amazing! lovely. another product was quoted higher, but its due to the size, and I learned the first 19.2 times higher quote was also due to the size. so now I am happy, I can see this working well for my shop, I just cant sell too small items, or I will have to put additionaly shipping payment fee on them. to be fair, this all seems very reasonable and realistic, if we realize how the products are actualy moving around the globe, so I am glad I had this learning experience now, and I am pleased with the service.

My Store

Jul 29, 2024  on Shopify

Usadrop agent helped me, he treated me right, i really like usadrop products, and i'm growing my business thanks to usadrop products

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