We worked with USAdrop for nearly 3 years and always tried to be patient through multiple issues. Unfortunately, our most recent experience crossed a line that we can no longer ignore. Due to internal miscoordination and missed response deadlines on their side (account by Krystal), 24 customer orders were returned, forcing us to issue refunds, lose advertising spend, and suffer damage to our brand reputation. These were real, measurable losses not just delays. Despite them admitting that the issue was caused by their internal operations, they refused to provide any compensation and stated that refunds are “not possible under their procedures.” Because of this, we are now actively transitioning to a new fulfillment partner. If you are running a serious brand where speed, accountability, and reliability matter. I won't recommend working with them. On top of this, they charge $29/month for their fulfillment app, which is slow, frequently lags, lacks useful data, and is far less comprehensive than expected. Even at higher order volumes, it is not free and not worth the cost for the limited functionality provided.

We are entering our second year with this company. I’m truly very satisfied — they provide fast and reliable supply. Especially *Krystal* has been extremely helpful; she solves my issues quickly and thanks to her, I don’t need to look for any other company.

I have greatly enjoyed working with USAdrop for several months. Their customer service is excellent and they have been very reliable. I highly recommend working with them!

Working with USAdrop has shown me that a good supplier adds value, not just costs. The workmanship, materials, and attention to detail in their products far exceed those of competitors in the same price range. For businesses focused on long-term development and building a brand image, choosing USAdrop is a very wise strategic investment.

Since partnering with USAdrop, I must commend their after-sales service. Whether it's an occasional lost shipment or a product defect, whenever I report an issue, my agent always responds quickly, clarifies responsibility, and handles it efficiently. This "hassle-free backend" experience has significantly reduced my potential loss risks and customer service pressure. Choosing a platform isn't just about selecting products—it's about choosing a support system. In this regard, USAdrop performs exceptionally well, giving me complete peace of mind.

I’ve been working with USAdrop for a while now, and the experience has been nothing short of exceptional. Not only is their platform smooth, simple, and reliable to use, but the support behind it truly makes the difference, especially my agent, Viya. She’s been incredibly supportive and professional, always quick to respond and ready to help, even in urgent situations or outside regular hours when most wouldn’t expect a reply. Viya consistently goes above and beyond sourcing quality products at great prices, ensuring fast fulfillment, and genuinely caring about my business success. USAdrop has streamlined my workflow, improved delivery times, and given me peace of mind with every order. Highly recommended to anyone looking to scale efficiently with a partner they can trust. Huge thanks to Viya for all the dedication and amazing service!

Working with Catherine from USADrop has been an absolute pleasure. She’s always there when I need her, responding quickly and handling every request with care and precision. Catherine truly goes above and beyond — she doesn’t just process orders; she takes the time to understand my needs, answer all my questions about products, processes, and shipments, and make sure everything runs smoothly. What stands out the most is her dedication. She often replies even after her working hours, keeps track of all our conversations, and ensures that every order is shipped correctly and on time, just as promised. Since I started working with her, I’ve felt so much more confident and stress-free about my business operations. She’s made all the difference, and I sincerely hope we’ll continue growing together.

Good prices, respectable service, just you often have to ask for things twice if you're a small business

I’ve been working with them for over two years, and they’ve completed many deliveries for me. I highly recommend their service.

Smidig partner för dropshipping – USA Drop levererar! Jag har använt USA Drop som leverantör till min Shopify-butik under en längre tid, och är riktigt nöjd. Plattformen är enkel att använda, leveranserna är snabba och kommunikationen fungerar utmärkt. Jag uppskattar särskilt hur smidigt det går att synka produkter direkt till Shopify och hur deras team hjälper till. Appen i telefonen är smidig när jag lägger mina betalningar också. Jag har alltid fått hjälp när jag behövt det, oavsett om det gäller produktfrågor eller frakt. Kort sagt – USA Drop har förenklat hela min dropshipping-verksamhet. Jag rekommenderar dem varmt till alla som vill ha en pålitlig partner för Shopify.