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Unanimity logo

Unanimity

Develop by Shopify

$490

/ Month
Free plan available 14 Days Free Trial

Automate support with AI centralizing inquiries for efficiency

Smart routing
Automated order management
Centralized inquiries
Ai instant responses
Streamlined ticket management
Efficient draft responses

About Unanimity

Launched Jul 23, 2024

Categories

Built by Shopify

Address

30 N Gould St Ste R, Sheridan, WY, 82801, US

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Introduction Video

Description

Streamline your customer support with AI-Driven multichannel messaging

Simplify your e-commerce support with an AI that goes beyond chatting. Unanimity AI automatically handles returns, refunds, shipping labels, and customer inquiries across multiple channels. Our AI is able to automatically contact carriers for orders issues and more. It’s simple to set up: connect your accounts, set brand prompts, and let the AI do the work. You can even create your own tools to meet your specific needs.

Simplify your e-commerce support with an AI that goes beyond chatting. Unanimity AI automatically handles returns, refunds, shipping labels, and customer inquiries across multiple channels. Our AI is able to automatically contact carriers for orders issues and more. It’s simple to set up: connect your accounts, set brand prompts, and let the AI do the work. You can even create your own tools to meet your specific needs. more
  • Automate returns, refunds, and shipping labels
  • Respond to Mail, Messenger, WhatsApp, Instagram, contact form in one place
  • Customize your chatbot’s tone and brand prompts
  • AI-powered knowledge retrieval from PDFs and URLs

Pros

  • Centralizes customer inquiries from multiple channels like WhatsApp, Instagram, and Gmail into one unified interface
  • Uses AI to provide instant, context-aware responses, improving response times
  • Streamlines ticket management and routes complex issues to appropriate team members using a smart routing function
  • AI Assistant aids employees in drafting responses to routed tickets, enhancing efficiency
  • Enhances order management by retrieving and updating order details automatically
  • Reduces response times and improves overall customer satisfaction
  • Ideal for growing businesses and busy support teams, allowing the team to focus on more strategic tasks

Cons

  • Reliance on AI may result in occasional inaccuracies or misinterpretations in responses
  • Initial setup and integration with various communication channels may require significant time and effort
  • May require continuous monitoring and tweaks to ensure AI responses are aligned with current company policies and information
  • Limited customization options for the AI responses and ticket routing functionalities
  • Risk of over-reliance on AI could potentially reduce the perceived personal touch in customer service

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