UnanimityAI

Name: UnanimityAI Introduction Video
Uploaded: 2024-07-26T07:39:04Z
Duration: 1 min 33 s
Description: Automate support with AI centralizing inquiries for efficiency

UnanimityAI

Develop by Shopify

$290-$990

/ Month

Free plan available 14 Days Free Trial

Automate support with AI centralizing inquiries for efficiency

Smart routing

Automated order management

Centralized inquiries

Ai instant responses

Streamlined ticket management

Efficient draft responses

About UnanimityAI

Launched Jul 23, 2024

Built by Shopify

Address

Espoo, FI

Website Support Portal Privacy policy Tutorial FAQ Document

Claim Offer

Synctrack Order Tracking Page

(57 Reviews)

Claim Offer

Sponsored

All-in-1 Order Tracker with a Branded Order Tracking Page

Introduction Video

Description

Automate returns, refunds, and messages with an AI that takes real actions. Save time now!

Simplify your e-commerce support with an AI that goes beyond chatting. Unanimity AI automatically handles returns, refunds, shipping labels, and customer inquiries across multiple channels. It’s simple to set up: connect your accounts, set brand prompts, and let the AI do the work. Spend less time on repetitive tasks and more time growing your business.

Automate returns, refunds, and shipping labels
Respond to Gmail, Messenger, WhatsApp, Instagram in one place
Track all tickets in real-time with clear analytics
Customize your chatbot’s tone and brand prompts
AI-powered knowledge retrieval from PDFs and URLs

Pros

Centralizes customer inquiries from multiple channels like WhatsApp, Instagram, and Gmail into one unified interface
Uses AI to provide instant, context-aware responses, improving response times
Streamlines ticket management and routes complex issues to appropriate team members using a smart routing function
AI Assistant aids employees in drafting responses to routed tickets, enhancing efficiency
Enhances order management by retrieving and updating order details automatically
Reduces response times and improves overall customer satisfaction
Ideal for growing businesses and busy support teams, allowing the team to focus on more strategic tasks

Cons

Reliance on AI may result in occasional inaccuracies or misinterpretations in responses
Initial setup and integration with various communication channels may require significant time and effort
May require continuous monitoring and tweaks to ensure AI responses are aligned with current company policies and information
Limited customization options for the AI responses and ticket routing functionalities
Risk of over-reliance on AI could potentially reduce the perceived personal touch in customer service