Ulai

Name: Ulai Introduction Video
Uploaded: 2024-11-18T20:57:07Z
Duration: 1 min 33 s
Description: Deliver delightful customer experience with GenAI based engine

Ulai

Deliver delightful customer experience with GenAI based engine

Product recommendations

Aov enhancement

Revenue increase

Product discovery

Personalized interactions

Omni-channel support

Whatsapp messaging

Vernacular support

Pre-purchase management

About Ulai

Launched Nov 18, 2024

Built by Sashakti Ventures Pvt Ltd (ulai)

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Introduction Video

Description

Driving Customer Interactions into Revenue Through Personalized Messaging.

ULai is a ChatGPT-based GenAI conversational commerce platform that boosts customer engagement throughout the purchase journey. It offers personalized interactions, effective product discovery, and vernacular support, driving higher engagement, orders, and revenue. ULai excels in managing buyer pre-purchase concerns, enhancing product discovery, reducing refunds, increasing revenue, raising (AOV), providing tailored product recommendations, and scaling support efficiently.

ChatGPT powered AI chatbot to go up sales, AOV and reduces support tickets
Onmi-channel AI bot that provides 24x7 human-like customer support via live chat
Effective product discovery & end to end shopping experience during conversation
Personalize WhatsApp broadcast messages with automated order alerts
Reduce NDRs & frauds with COD confirmation & Convert to prepaid to secure sales

Pros

Enhances customer engagement throughout the purchase journey using GenAI technology
Offers personalized interactions and effective product discovery, which can lead to higher customer satisfaction
Provides vernacular support, making it accessible to a wider audience
Manages buyer pre-purchase concerns efficiently, potentially reducing refunds
Increases Average Order Value (AOV) through tailored product recommendations
Efficiently scales support with a 24x7 AI-powered chatbot offering human-like interaction
Facilitates personalized communication via WhatsApp with automated order alerts
Reduces non-delivery reports (NDRs) and frauds with cash on delivery (COD) confirmations

Cons

Relies heavily on AI and technology which may not fully replace human interaction needs
Could potentially be challenging to integrate seamlessly with existing systems
Vernacular support might not cover all regional languages comprehensively
Dependence on the chatbot for customer support may not cater to complex customer inquiries