Had a great experience with Vani who helped me set up my analytics properly. Super patient, clear, and made the whole process way easier than I expected. Really appreciated the support and would definitely recommend working with them!

Thank you Durra for helping me out solve a mystery! The App goes back to previous days and still updates them to more accurate results even after the days have gone past! Really useful for that.

Thank you Lewis. for your amazing support and help, he really helped me to understand the software better

Literally only in the process of setting up and testing right now so this is a review of the support received only, not the product itself. Vani has been super helpful and provided quick answers whenever I had a query. Many thanks :) Now let's see how good the app is...

TrueProfit has truly been a game changer for my business. It gives me a crystal-clear overview of all the important numbers – from profit margins and product costs to ad spend and real-time performance. The interface is super intuitive, and everything updates automatically, which saves me a lot of time and stress. What really makes TrueProfit stand out is their amazing support team. I had a few questions when I started using the app, and Vani from customer support was incredibly helpful. Quick responses, very knowledgeable, and made sure I was fully set up and confident using the app. I highly recommend TrueProfit to anyone who wants to have full control over their numbers and truly understand their business!

Grace and Durra were both so helpful. They had the correct knowledge and Durra even made helpful recommendations. amazing service!

From day one, Vani made the entire onboarding process with True Profit seamless and stress-free. She guided me through every step with clarity, patience, and professionalism. No matter how small the question or complex the issue, she was always quick to respond and incredibly helpful. What stood out most was how proactive she was—anticipating potential roadblocks and offering solutions before they became problems. Thanks to her support, I was able to get set up with confidence and start using True Profit effectively from the start. If you're getting started with True Profit, you're in great hands with Vani. Huge thanks for the outstanding support!

The support agent was super helpful and explained everything very clearly. Great service and fast replies. Thanks a lot!

I have been using TrueProfit now for years and couldn't recommend it more! The new AI features and the mobile app make it so easy! And the customer support is always sharp and on point! Love it!

Amazing app with great support. Durra just fixed our problems within few minutes, would highly recommend!

great support always very helpful and quick to answer. Solid app for financial reporting metrics as well. 10/10 team.

Angenehmer und hilfreicher Support. Mir wurde Schritt für Schritt geholfen. Danke an Vani Liebe und hilfsbereite Support Mitarbeiterin!

Durra was amazing help, she guided me through the whole setup process and gave me an intro of the user interface.

Gabriel was on another level honestly, he guided me and helped me with all my questions, and made me love the app more

Lana was amazing. she was helping me for well over an hour and did not stop until we got our problem solved. honestly unbelievable service. Give her a pay rise!

Vani is your best customer support Bro. 2x whatever u pay her. I know you're printing from this SaaS haha

I’m incredibly happy with the service from TrueProfit, and especially with Durra! The responses have been very quick and efficient, and the guidance she provided was truly amazing. It’s clear that she knows what she’s doing and genuinely wants to help. I highly recommend TrueProfit to anyone looking for a reliable and supportive platform. Thank you again, Durra, for your excellent support!

The customer support is truly amazing! Vani was able to guide me through every step clearly. I would definitely recommend using TP!

I've been a user of True Profit for years now across multiple stores. Great mobile application for when I'm on the go and need to check in on profitability/performance. Feature rich with integrations with all my advertising channels. The support is helpful and fast as well. Will continue to be a happy customer

Their 'customer' metric in LTV reporting includes all records in Shopify, regardless of whether that person has made a purchase or not. It messes up the LTV metrics and makes the reporting unusable. It's one of the most feature-rich platforms I've tried, and would have stayed if the 'customer' metric in LTV reports excluded records of people who have never purchased.