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Customer reviews: Trendsi: Fashion Dropshipping

Develop by Shopify

Reviews (1,382)

Overall rating
4.9

What Merchants Think

Merchants commend "Trendsi: Fashion Dropshipping" for its exceptional customer service and seamless integration with platforms like Shopify. While many appreciate the high-quality products and fast shipping for certain collections, persistent issues with overseas shipping have been a significant concern for others. Despite these challenges, the app remains a popular choice for its intuitive usability and comprehensive product catalog.

Key Strengths

  • Outstanding customer service with fast and helpful responses.
  • High-quality products, particularly the Luxe collection.
  • Easy integration with Shopify and intuitive user interface.
  • Wide selection of styles catering to various fashion tastes.
  • Responsive and knowledgeable support staff, often mentioned by name.

Common Concerns

  • Significant delays in international shipping leading to customer dissatisfaction.
  • Occasional discrepancies in product descriptions, particularly with white labeling products.
  • Limited diversity in model ethnicities noted by some merchants.

Final Thoughts

"Trendsi: Fashion Dropshipping" is highly valued by merchants for its exceptional customer service and quality product offerings, making it an appealing choice for many fashion retailers. However, addressing the noted shipping challenges and diversity concerns will be crucial to enhance trust and expand its already strong user base.

NAVIGA

Sep 02, 2024  on Shopify

I had trouble with some products not showing on my online store. Chatte was very helpful in fixing the problem for me! I had problem with uploading stuffs. Harold helped me get through all problems.. He is the best. Thank You So Much

Wild Bloom

Sep 01, 2024  on Shopify

So far it’s been super easy to import to Shopify. Customer service is fast and Chette was super helpful!

Yazzi

Aug 29, 2024  on Shopify

full transparency, i just started using Trendsi today. However it's clear that they have a great selection and beautiful layout that's simple to use.. Also important, my first experiences with customer support went great thanks to Charles and than Lorie. Thanks for the swift replies and answers to my questions.

Sweet Daydream

Aug 27, 2024  on Shopify

My biggest regret!!! Do not get fooled by their 5-star reviews. Based on my experience, Trendsi is an inefficient dropshipping supplier. They do not ship products to customers on time. My customer ordered a bunch of products 18 days ago and they haven't received even a tracking number until today. When I reached out to their customer service, they said they would check the order status and let me know. They have no definite solution to my problem. They just say "We understand your concern and we are very sorry!!!" Well, that 'sorry' is not helping me, I need those products to be delivered to my customers on time. They have a strict and non-practical 5-day return policy made for customers but ironically they cannot stick to their 7 to 10-day delivery policy. Beware!! If you are in a dropshipping business, this supplier will hurt your business's reputation. I would suggest the newbies to read all the 1-star reviews and take their business elsewhere. Hence, save yourself from unnecessary headaches.

789Trademark

Aug 27, 2024  on Shopify

Working with Joel at Shopify was a delight, and I have nothing but positive things to say about the encounter. Joel went above and beyond to assist me, as I was finding it difficult to update my shipping profile on my own. His knowledge, tolerance, and unambiguous direction were invaluable, and I genuinely couldn't have succeeded without it. Such committed and informed assistance is uncommon, and Joel genuinely exemplifies what top-notch customer support ought to be. Joel, I sincerely appreciate your great help; you made the procedure easy and stress-free!

SavageBiz

Aug 27, 2024  on Shopify

Harold Rocks! Super cool support. Very responsive and knowledgeable. Extremely helpful and informative.

Laazaar

Aug 26, 2024  on Shopify

I can't express enough how amazing my experience with Chette has been! From the moment we connected, she demonstrated a level of professionalism and dedication that is truly rare to find. Chette is incredibly knowledgeable and always goes above and beyond to ensure that every detail is perfectly handled. Her guidance and support have been invaluable, and I am continually impressed by her promptness and thoroughness in addressing any concerns. Not only is she incredibly efficient, but she also adds a personal touch that makes working with her an absolute pleasure. Chette is a true gem, and I feel fortunate to have her on my side. Thank you, Chette, for being such an outstanding partner!

Mad Fab

Aug 26, 2024  on Shopify

Trendsi is very user friendly and easy to use for beginners like me! I had trouble with the shipping when I was doing a test order on my site. The customer support responded in a timely manner. Anya helped me with my problems. She was very patient and nice. In the end, I was able to do a test order with the shipping rates! Thank you, Anya! This gives me an optimistic feeling about my brand and having Trendsi as my supplier!

Anna Coral

Aug 26, 2024  on Shopify

I have a few questions regarding return policy and also seller requirements and I just used their Live Support to raise these questions. The representative, Raymart, answered all my questions and concerns, and I am now much more comfortable to start my drop-shipping website. Update: I have more questions and now, Charles, did an awesome job explaining to me everything about private labeling, and much more, thank you!

Gridiron Boutique

Aug 25, 2024  on Shopify

Anya was very knowledgeable and able to assist via the chat with fixing the shipping and “sold out” issues I was having. Thank you for your help!

Dear Autumn

Aug 25, 2024  on Shopify

I reached out with a question regarding products I have already added to my Shopify store and was concerned that fixing my issue was going to be a hassle. Dave was able to provide me with a quick answer that was MUCH easier that I was thinking it would be. Thank you!

Velvet Noire Boutique

Aug 25, 2024  on Shopify

Chette and Trendi are always helpful when I have questions about orders, returns, or anything! Thanks for the help and for always being kind.

Boutique Bliss

Aug 23, 2024  on Shopify

I have been very impressed with the clothing and service from Trendsi and will continue to use them for all of my Boutique needs.

Just Be 72

Aug 23, 2024  on Shopify

Harold from Trendsi provided excellent assistance with an order update. He communicated clearly and effectively throughout the entire process, ensuring that both my customer and I were satisfied every step of the way. Thanks to his prompt and professional support, my customer is happy and satisfied, and I am as well. I appreciate Harold's dedication to great customer service.

Before The Cruise

Aug 22, 2024  on Shopify

I’ve been thoroughly impressed with Trendsi! Their clothing is incredible, but what truly stands out is their lightning-fast customer service. I had a minor issue with my order, and their team resolved it almost instantly with a friendly and efficient approach. Dropshipping with them is a breeze!

East Hills Casuals

Aug 21, 2024  on Shopify

I like the ease of using Trendsi and all the simple functions that comes along with it. I don't have to guess how it works, all the instructions laid out nicely and easy to follow.

My Store

Aug 21, 2024  on Shopify

anya was a huge help with a huge problem got it fixed and now it is all perfect started with 160 items showing sold out ended with 160 items for sale, if i ever have another issue i hope she is the one to help

Uncommon Purpose

Aug 19, 2024  on Shopify

Anya, Dave, Charles and Ingrid are amazing!! The support they gave me was outstanding. They responded to all of my questions so quickly! And I had a lot of them! They gave me excellent customer service! They guided me on how to setup a few things so graciously and promptly. I’m so glad I picked Trendsi!! Thanks for all you do!! You guys are amazing and so professional.

Emerald XO Ivy

Aug 19, 2024  on Shopify

Lorie is the best! She was very helpful and answered all my questions I had with great depth and thought!

The Globe Mart

Aug 19, 2024  on Shopify

Customer support was excellent when I reached out for help. Lorie provided great assistance and addressed my concerns effectively.

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