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Customer reviews: Synctrack PayPal Tracking Sync

Develop by Synctrack

SyncTrack is a Shopify app designed to streamline order tracking and delivery updates for merchants and customers. This review covers its features, pros, cons, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (477)

Overall rating
5

What Merchants Think

Merchants consistently praise "Synctrack PayPal Tracking Sync" for its effectiveness in automating the synchronization of tracking information from their Shopify stores to PayPal, which has notably reduced order disputes and payment holds. Users find the interface user-friendly and the app integrates seamlessly into their existing workflows, significantly improving efficiency and enhancing customer experience.

Key Strengths

  • Excellent customer support with fast response times and knowledgeable staff.
  • Easy integration with Shopify, automating PayPal tracking updates.
  • Reduces payment disputes and holds by ensuring timely tracking updates.
  • Features a straightforward setup process with comprehensive guidance from the support team.
  • Affordably priced, offering great value in comparison to alternatives.
  • Helps maintain compliance with PayPal policies, mitigating potential service disruptions.

Common Concerns

  • Initial setup can be slightly challenging for inexperienced users without support.
  • Some users are still in the early stages of usage and unable to fully evaluate the app's long-term reliability.

Final Thoughts

"Synctrack PayPal Tracking Sync" receives high accolades from users for its practicality and efficiency in managing PayPal transactions. Its robust functionality and exceptional customer support make it a valuable tool for e-commerce businesses seeking to streamline operations and enhance their PayPal transaction management. The overwhelmingly positive feedback and recommendations signify its essential role for any Shopify store utilizing PayPal.

Diyaa Tec

Jun 25, 2025  on Shopify

Perfect app for syncing orders with PayPal. The interface is clean, easy to use, and the support team is fast and helpful. Special thanks to Tracy for her outstanding support — very patient and professional. Highly recommended!

Oono

Jun 21, 2025  on Shopify

I've used this app across multiple stores. Super easy to use, and the support team is efficient and friendly. A must-have for syncing everything to PayPal smoothly and avoiding disputes or chargebacks.

Kiss My Acid Goodbye

Jun 13, 2025  on Shopify

I've just started using it but it looks like its working so far and Joy was helpful in getting me setup and verifying that everything was working. Pretty quick setup and looking forward to having the peace of mind of not worrying about updating the tracking info on paypal manually.

Primsoph

Jun 12, 2025  on Shopify

This app is excellent, simple to use, and automatically syncs tracking information to protect sellers' rights. Customer service representative Jamie was very helpful and enthusiastically assisted me in resolving my issue.

Sportiq

May 28, 2025  on Shopify

Works straight out of the bat. Support is great as well, had a quick chat with Cam and a nice introduction to the app.

Bellezzawow

May 23, 2025  on Shopify

I just installed the app, I haven't tested the app's performance yet, but I've tried the support team, it's a really good team, especially Mr./Mrs. Niel, they helped me in a very nice and classy way, I thank you and this great and fast team in solving problems :)

Ozra

May 22, 2025  on Shopify

The app was very easy to set up, and I really appreciate that a free plan is available. The support was exceptional: Tanya was incredibly helpful, warm, and knowledgeable. She provided clear guidance and went above and beyond to ensure everything was in place. Highly recommended!

Novo Haus

May 13, 2025  on Shopify

Best app for Paypal Order tracking, also tracks paypal disputes. Customer support is quick and effective, Lina helped me out very quickly (less than 5 minutes).

Welza

Apr 29, 2025  on Shopify

Such a helpful app and works perfectly so far, have been using it for a few months now. Saves so much trouble with your paypal account. Customer service is quick and kind as well!

GlucoMax

Apr 07, 2025  on Shopify

Excelente suporte e app muito útil! Eu estava com dúvidas sobre a integração com Stripe e PayPal, e o atendimento foi super rápido e eficiente. Samuel me ajudou a revisar toda a configuração, e agora tudo está sincronizando automaticamente — salvou meu dia! Recomendo demais, especialmente pra quem tem volume alto de pedidos. Funciona de verdade.

Vespify

Apr 07, 2025  on Shopify

Synctrack completely solved my issues with PayPal payment holds. Since I started using it, my orders get automatically synced and confirmed, and the release times for funds have improved significantly. It’s a must-have app for any store dealing with PayPal. On top of that, their customer support is absolutely top-notch — fast, friendly, and always ready to help with anything. You can tell they genuinely care about their users. Highly recommended!

Maude Kids Decor

Apr 02, 2025  on Shopify

Customer Support was great, I had been chatting with Tracy for support with my Blockify setup and then the question was posed about whether I was syncing my tracking to PayPal, which I wasn't. We installed the App and set up was really easy and straightforward and it is working and was also able to catch up old orders as well. In reviewing my store it was also noticed that my cookie bar could use some improvement so they also helped me to walk through that process. Very helpful.

Ladies’ Night Beauty

Apr 01, 2025  on Shopify

The assistance, great customer service, and being made to feel safe and more at ease as an entrepreneur was immense! Great advice beyond the scope of what they are required to do for you and very caring. The education and instruction provided at Synctrac to be successful and in legal compliance should be available to our youth in school in place of the many trivialities that are taught to our youth. Great job!

Lumiberry

Mar 15, 2025  on Shopify

This app is simply amazing. So easy to use and extremely user friendly! Their customer support team is fantastic! Very helpful. Ben is the one who assists with my set-up and he is so wonderful.

DrawMania

Mar 07, 2025  on Shopify

I've been using this app for 2 years now across multiple stores and I think it's the best app for the price ;) Also great customer service, they respond to any queries with professionalism, dedication.

enchantitude

Mar 02, 2025  on Shopify

Really excited to use this app, manually adding to paypal was bad because i kept forgetting.. i am excited to have htsi all taken care of now in seconds!! Thanks to support for answering my questiosn INSTANTLY!!

Scentini Candles

Mar 02, 2025  on Shopify

Awesome app & great help setting up in the beginning. At midnight answering my questions & making sure it all works! A1

PiSugar Kitchen

Feb 27, 2025  on Shopify

The customer support team at Synctrack is truly outstanding. They are not only knowledgeable but also incredibly patient and empathetic. Their quick response time and genuine commitment to resolving issues have been invaluable, guiding me step-by-step to ensure I fully understand every aspect of the application.

Extreme Meters LLC.

Feb 26, 2025  on Shopify

App is worth the $. I don't have to worry about adding tracking to PayPal. Set it up then forget about it. All good.

Zenara

Feb 18, 2025  on Shopify

I've been using this for a few months now. Everything good so far. Ben from support was super helpful.

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