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Customer reviews: Subscription Plus

Reviews (217)

Overall rating
4.8

What Merchants Think

Overall, merchants express high satisfaction with "Subscription Plus". They appreciate the simplicity and efficiency of the app, which integrates seamlessly with their stores. Many users highlight the exceptional and responsive customer service, which has made setting up and customizing subscriptions straightforward. Despite a few issues with customization and occasional technical glitches, the app is generally considered a significant asset for store operations, especially considering its cost-effectiveness.

Key Strengths

  • Exceptional customer service and support.
  • Easy to install and use, even for non-technical users.
  • Seamless website integration with product pages.
  • Responsive to customization requests that align with brand design.

Common Concerns

  • Limited customization options for the visual appearance on product pages.
  • Some issues with setting up specific features like Prepaid subscriptions.
  • Occasional communication challenges with support.
  • Inconsistencies in app performance across different devices.

Final Thoughts

Subscription Plus is widely regarded as an excellent subscription management tool for merchants, largely due to its user-friendly design and outstanding customer support. While some areas have room for improvement, particularly in customization options, the app provides great value, especially given its cost-free model. Merchants looking for an efficient and supportive subscription solution will likely find "Subscription Plus" a worthy choice.

Simple Pleasures ~ Bountiful Treasures

Jul 17, 2024  on Shopify

Just downloaded the app - only took mins to install and setup. Ran into trouble with the widget showing and I assumed it was my theme. So I reached out to CS and asked that question. They asked for permission to go in and fix the theme for me. Within 10 mins we were all done and working properly. Would have taken me hours. Thank you so much for awesome CS.

THE GOURMET GRIND COFFEE ROASTERS

Jul 17, 2024  on Shopify

The app is very easy for my customers to use, but what sets Subscription Plus apart is the customer service for busy business owners! I wanted to update the layout of my subscription plan and I'm not very tech savvy, Shruti scheduled a call with me to help but I lost internet due to a storm in my area. Shruti, had enough information about what I was trying to accomplish and made the updates and let me know when they were complete! I can't thank her enough!

Irish Roots Magazine - Celebrating Irish Ancestry, Genealogy and Family History

Jul 16, 2024  on Shopify

The support team with Subscription Plus are just superb. In a time when customer service seems sadly lacking with so many apps, the support team with Subscription Plus are simply excellent! Quick to respond, very helpful, patient and efficient in solving all issues, highly recommend this app.

Northern Power Garms

Jul 15, 2024  on Shopify

Shruti and the team have been INCREDIBLE! They have worked with me to achieve something bespoke and unique to my store. Nothing was too much for them, and the team were super professional and really helpful. 100% recommend the Subscription Plus app. Thank you!

MOGI

Jul 15, 2024  on Shopify

Ho riscontrato dei problemi durante l'inserimento del piano di abbonamento, ma appena ho contattato il servizio clienti sono stati velocissimi sia a rispondermi sia a risolvere il problema! Fantastici! Vediamo come procederà il funzionamento in futuro.

Kimbo at home

Jul 15, 2024  on Shopify

Great service, extremely fast with sorting any issue you may have. Very happy with Subscription plus app and would definitely recommend.

Handcrafts by Irma

Jul 14, 2024  on Shopify

Amazing APP Easy to use and even when I had a issue they quickly hopped on a meeting to not only sort it out but train me to use the app specifically for my use.

Full Clutch

Jul 13, 2024  on Shopify

They were quick to help even on a Sunday when I hit a wall trying to find the code section that was specified. They jumped right in and got me up and running in a few minutes on the website version I was working on. This builds trust for sure. And its nice that the app is free. Its the main reason I picked this app.

Juniper Ridge

Jul 09, 2024  on Shopify

So far so great. I'm a very particular, nit-picky person and their team was so responsive and helpful. They were able to get the widget looking exactly how I wanted (after I kept changing my mind), set it all up, and help me roll over my existing subscriptions from my old service all super quickly.

Rocksolid Audio

Jul 09, 2024  on Shopify

Dino and Juan, Some of the most useless customer service reps I've experienced. Took them 15 mins to reply with where I can find the customer service portal for this app.

GroovyParadox

Apr 26, 2024  on Shopify

Really really great customer service! Working with Harris was a breeze - they take care of all setup with no extra costs ((:

ROKUCHA

Apr 21, 2024  on Shopify

Customer support provided very good support. The app is working fine and incredible services overall. Thank you.

Tim Martin Player Development Store

Apr 16, 2024  on Shopify

Shruti set up my Subscription Plus with ease! She even answered questions for next steps on our membership platform when we’re ready. It was an absolute pleasure working with her and I’m hopeful that the application works as efficiently as she did!

Farmogic

Apr 10, 2024  on Shopify

Quick and easy communication, efficient set-up, and very willing to keep working with you post launch. I worked with Shruti and she went above and beyond to make time to meet with us. Thanks!

Oslo Design

Apr 07, 2024  on Shopify

Sou uma empreendedora nova, estou criando tudo sozinha e não entendo bem as configurações. E o suporte foi muito didático e me ajudou muito. Ele se chama Adis, e foi fundamental para que desse certo minhas configurações do jeito que eu queria

Sewstoppers UK

Apr 05, 2024  on Shopify

tech were fab, i was having trouble setting up due to my theme, but tech did their thing and its all up and running. Thanks again Nikolina

SR1 Volleyball

Apr 04, 2024  on Shopify

So far so good. Customer service seems to be top grade but it is based out of the US which for customers in the US that might not be ideal since you are giving access to your store to foreign people. I will upgrade my review as soon as I give them a better looked and experienced their full service.

Sheerly.se

Apr 03, 2024  on Shopify

Kenan the Customer Success Agent was the best!!! He solved all my problems that I been struggling with for the past 2 weeks in under 10 minutes. My true hero! Best regards

Resting Beach Face

Mar 29, 2024  on Shopify

Amazing app for my retail website exactly what I needed to drive further sales. The team was great to talk to and really helped me with understanding the set up. Shruti was so lovely and helpful with all my queries would definitely recommend.

Maru JapanBox

Mar 28, 2024  on Shopify

Eu baixei mais ou menos 7 apps até achar um que fosse bom pra mim, e esse foi perfeito! O único problema que tive por falta de conhecimento, o suporte solucionou em 15 min! E foram muito compreensivos e pacientes com meu inglês que não é bom. Obrigada!

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