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Customer reviews: Subscription Plus

Reviews (217)

Overall rating
4.8

What Merchants Think

Overall, merchants express high satisfaction with "Subscription Plus". They appreciate the simplicity and efficiency of the app, which integrates seamlessly with their stores. Many users highlight the exceptional and responsive customer service, which has made setting up and customizing subscriptions straightforward. Despite a few issues with customization and occasional technical glitches, the app is generally considered a significant asset for store operations, especially considering its cost-effectiveness.

Key Strengths

  • Exceptional customer service and support.
  • Easy to install and use, even for non-technical users.
  • Seamless website integration with product pages.
  • Responsive to customization requests that align with brand design.

Common Concerns

  • Limited customization options for the visual appearance on product pages.
  • Some issues with setting up specific features like Prepaid subscriptions.
  • Occasional communication challenges with support.
  • Inconsistencies in app performance across different devices.

Final Thoughts

Subscription Plus is widely regarded as an excellent subscription management tool for merchants, largely due to its user-friendly design and outstanding customer support. While some areas have room for improvement, particularly in customization options, the app provides great value, especially given its cost-free model. Merchants looking for an efficient and supportive subscription solution will likely find "Subscription Plus" a worthy choice.

Old Officers Mess

Aug 17, 2024  on Shopify

Seems to do what I need it to. Chat response was effective - helped me find an issue during set up very quickly. Chat window was not displaying well at one point, but that's minor. Good addition to Shopify.

My Store

Aug 16, 2024  on Shopify

Love this app. So easy to setup with customer service answering all questions and installed the app for me

Wana'ao Kona Coffee

Aug 15, 2024  on Shopify

Unbelievable service! These guys actually help you to ensure that the App is encoded properly in your Shopify Store. Thanks so much guys!

Marché

Aug 15, 2024  on Shopify

Just recently installed this app and was thrilled with the quick response I received when requesting help. They helped me set up the app to look and act exactly how we needed it.

The Harvest Barn

Aug 13, 2024  on Shopify

Cherose was EXCELLENT to work with and helped onboard the subscription I needed immediately and seemlessly! I have been looking for something like this and so glad I found it!

Baking Tales

Aug 13, 2024  on Shopify

Great help from customer support, the app totally meets my expectations, and it's all free. Wonderful

Caffitas

Aug 09, 2024  on Shopify

I used this app first time and had a hard time with configuration. Their support is incredibly helpful. They helped me to resize widget and make other modifications. Thank you so much

Grape & Bean

Aug 06, 2024  on Shopify

The team has been really helpful to us setting up the Subscription Plus App. As a small family business, this is very important to us. It's great to know that there our queries will be answered quickly and effectively. Thanks guys.

Sociovino

Aug 05, 2024  on Shopify

I've moved over from another subscription app recently. I've had a great experience so far. Customer service has been excellent, you reach out on live chat within the app and get a very quick and personal response. They've assisted me with my migration from another app, and personalising my widget. Very happy and impressed so far.

Rainbow Panda

Aug 05, 2024  on Shopify

Fantastic app and great support too! I am very new to subscriptions and had some great help from Cherose on their team to set it all up. Nothing was too much trouble. I also needed to learn the system and this was all explained to me. It is fantastic! Such a great way to offer our mystery boxes to our customers.

Eliot Grey

Aug 04, 2024  on Shopify

I would recommend this app as it does exactly what it's design to do, sign up customers. I highly recommend this app. Eliot Grey

EARTH BLEND BREWS

Aug 03, 2024  on Shopify

So far this has been the best platform I have used! I seem to be able to find a solution to everthing I have been trying to do!

FaithsCouture

Aug 01, 2024  on Shopify

Nitesh is a really good and knowledgeable agent. He was so patient with me. He helped me set up everything exactly how I wanted it. Thank you so much !

Edge of the Woods Whimsical Goods + Gifts

Aug 01, 2024  on Shopify

Nitesh was so helpful in setting up the subscription in my shop! Did it fast and correct. Thank you!

My Perfect Stamp

Jul 30, 2024  on Shopify

I had to use the chat feature to install the app, as my theme was an older one. Spoke to Kenan for a good half hour, and he fixed all the glitches and issues. He explained everything he had done, which was really useful. Brilliant experience.

Heirloom Wild

Jul 29, 2024  on Shopify

The customer service was great. Subscription Plus figured out my issue and now I am able to start selling my offers to my customers!

Joy2Love

Jul 26, 2024  on Shopify

sehr gute Beratung im Chat. Mir wurde weitergeholfen bei der EInrichtung der App. Sehr schnell& kompetent. Danke!

Sweet Thing Desserts

Jul 22, 2024  on Shopify

I was totally lost trying to setup my product subscription and Nitesh took care of the setup for me and in less than 10 minutes. Great customer service.

Forev'Herbs

Jul 20, 2024  on Shopify

Sanjay was able to do what I couldn't. He showed me the way through and through and fixed my issue. He was very patient, that is key!

YSIRA

Jul 19, 2024  on Shopify

I tried the big five in related apps and Subscription plus is were if hung my hat. No pay walls and the support is awesome (Thank you Sanjay).

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