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Customer reviews: Subscription Plus

Reviews (217)

Overall rating
4.8

What Merchants Think

Overall, merchants express high satisfaction with "Subscription Plus". They appreciate the simplicity and efficiency of the app, which integrates seamlessly with their stores. Many users highlight the exceptional and responsive customer service, which has made setting up and customizing subscriptions straightforward. Despite a few issues with customization and occasional technical glitches, the app is generally considered a significant asset for store operations, especially considering its cost-effectiveness.

Key Strengths

  • Exceptional customer service and support.
  • Easy to install and use, even for non-technical users.
  • Seamless website integration with product pages.
  • Responsive to customization requests that align with brand design.

Common Concerns

  • Limited customization options for the visual appearance on product pages.
  • Some issues with setting up specific features like Prepaid subscriptions.
  • Occasional communication challenges with support.
  • Inconsistencies in app performance across different devices.

Final Thoughts

Subscription Plus is widely regarded as an excellent subscription management tool for merchants, largely due to its user-friendly design and outstanding customer support. While some areas have room for improvement, particularly in customization options, the app provides great value, especially given its cost-free model. Merchants looking for an efficient and supportive subscription solution will likely find "Subscription Plus" a worthy choice.

Worth Home Products

Feb 11, 2025  on Shopify

We recently updated the theme and had an issue with the app. Customer support was very responsive. They fixed it for us within a few minutes. Highly recommend this app.

Poppy Candle Collective

Feb 04, 2025  on Shopify

LashBox LA Australia

Jan 07, 2025  on Shopify

Subscription plus has been a dream to use and our customers love it, I personally love the simplicity and the functionality of this app its very uncomplicated. Our customers enjoy the set and forget style of subscription as we sell wholesale beauty supplies this makes their lives as business owners a little easier. We have been using this app for about 18 months it was very easy to install and use, from our back end though to the customer interface and website integration with product pages. There are some limitations on customization of the look of the app within the product page but easy to fit any brand and theme. The customer service from HULK apps the creator has always been fantastic and top notch, recently I tried to access some information about customer email notifications prior to the subscription charge and Nitesh was so helpful in teaching me how to find this information and modify it for future reference. He truly went the extra mile and took the time to understand what it was I was looking to achieve. We switched from another app that was clunky and difficult to navigate, I new when I saw this option from HULK it was going to be a breeze we use other apps they have created for our store.

Maison d'acacia Store

Jan 03, 2025  on Shopify

Prompt and effective support getting the app customised to the theme. May thanks.

Dame Anaïs artisan Fleuriste

Jan 03, 2025  on Shopify

Super application, Dino est au top

NATFUL

Dec 13, 2024  on Shopify

Very fast and great support.

The Smelly Panda Soap Company LLC.

Dec 10, 2024  on Shopify

support was very prompt and helpful

Kaprice Tropical Candle Co.

Nov 20, 2024  on Shopify

I recently had the pleasure of interacting with the Juan one of the staff of Subscription Plus customer service team, and I am thoroughly impressed. From start to finish, their support was exceptional! Juan was incredibly responsive and addressed all my inquiries with professionalism and clarity. They went above and beyond to ensure my subscription was tailored to my needs and resolved any concerns I had promptly. Their dedication to customer satisfaction truly sets them apart. It’s rare to find a company that prioritizes its customers the way Subscription Plus does. I highly recommend their service to anyone looking for a seamless and personalized subscription experience. Keep up the excellent work!

KPCUSTOMS

Nov 16, 2024  on Shopify

Great customer support when trying to create a unique subscription VIP member Program.

Flowr Paper

Nov 07, 2024  on Shopify

Kenan was the service rep that helped me set everything up! And the set up made it so much easier to start using this app. I've been trying different options throughout this week and having to go back and forth between Youtube to set it all up. This was quick and easy.

Artful Math Store

Nov 05, 2024  on Shopify

Thank you so much for all your help!

Artful Math Store

Nov 01, 2024  on Shopify

I so appreciated that you went in and did this for me, as I had no idea how to begin. Thank you!

HoneyFit

Oct 29, 2024  on Shopify

The support team is quick to respond, and will pretty much do all of the set-up and troubleshooting for you. Works great.

B Alkaline Water

Oct 23, 2024  on Shopify

Amazing tech support

Fleur Blanche

Oct 07, 2024  on Shopify

Super service client et service très qualitatif ! Merci beaucoup à Kenan!

Artful Math Store

Oct 01, 2024  on Shopify

This was exactly what I needed. Thank you so much!

dussl

Sep 26, 2024  on Shopify

After doing lots of research into subscription apps, I decided to install Subscription Plus for my store. So far, I am super impressed! The service from Shruti and Kunal has been outstanding – they have worked with me on calls and via email to fully customise the subscription widget to reflect my detailed requirements – fitting in with my brand design and Shopify theme. Thank you so much! I'm excited to get my store launched, and I expect this widget to be a core part of my sales growth strategy.

Essential Soapworks

Sep 25, 2024  on Shopify

I did have some trouble setting up this subscription service, but the customer support person was more than able to help and resolve my issues. I love the fact that I can set this subscription service up as a one-time purchase as well - this allows customers to try one of my subscription kits without having to commit to a monthly subscription. I highly recommend this app!

[eu] orgânico

Sep 23, 2024  on Shopify

O aplicativo é maravilhoso, fácil de usar tanto no back office como para o cliente. Um outro ponto maravilhoso é o atendimento em casos de problemoas. O chat funciona e os problemas são resolvidos rapidamente. Estão de parabens!

Buddy Chronicles

Sep 20, 2024  on Shopify

Nitesh and his support team did an excellent job! Solved an issue no problem!

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