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Customer reviews: Stocky

Develop by Shopify
<h3>What Merchants Think</h3> <p> Merchants have mixed reviews on Stocky, highlighting notable frustrations with its performance and recent updates. While some find it useful for basic stock management tasks, many others express dissatisfaction due to persistent glitches, lack of certain functionalities, and poor customer support. The app appears to be helpful for some, yet many suggest it fails to meet the expectations of more comprehensive inventory management solutions. </p> <h3>Key Strengths</h3> <ul> <li>Effective basic functionality for stock management, such as receiving products and printing labels.</li> <li>Cost-effective for eCommerce, especially for businesses not requiring a POS retail location.</li> <li>Capable of directly linking to the 'cost price' and adjusting based on purchase orders.</li> <li>Useful for generating purchase orders and product entry via a CSV import.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Frequent glitches and an unintuitive workflow, especially after updates.</li> <li>Inaccessibility of key features on mobile devices and limited functionality without a POS Pro subscription.</li> <li>Lack of essential features like detailed permission settings, integration with accounting software, and customizable reporting.</li> <li>Ineffective customer support and difficulty in resolving technical issues.</li> <li>Locking of landed costs and stocktakes becoming problematic with the removal of certain functionalities.</li> </ul> <h3>Final Thoughts</h3> <p> Stocky shows potential for basic inventory management but struggles to satisfy many of its users due to ongoing technical issues and insufficient support. While it might work adequately for small scale operations, its limitations present significant drawbacks for larger businesses needing advanced features. Continuous improvements and developments might be necessary to restore its reputation among its user base. </p>

Reviews (261)

Overall rating
2.9

What Merchants Think

Merchants have mixed reviews on Stocky, highlighting notable frustrations with its performance and recent updates. While some find it useful for basic stock management tasks, many others express dissatisfaction due to persistent glitches, lack of certain functionalities, and poor customer support. The app appears to be helpful for some, yet many suggest it fails to meet the expectations of more comprehensive inventory management solutions.

Key Strengths

  • Effective basic functionality for stock management, such as receiving products and printing labels.
  • Cost-effective for eCommerce, especially for businesses not requiring a POS retail location.
  • Capable of directly linking to the 'cost price' and adjusting based on purchase orders.
  • Useful for generating purchase orders and product entry via a CSV import.

Common Concerns

  • Frequent glitches and an unintuitive workflow, especially after updates.
  • Inaccessibility of key features on mobile devices and limited functionality without a POS Pro subscription.
  • Lack of essential features like detailed permission settings, integration with accounting software, and customizable reporting.
  • Ineffective customer support and difficulty in resolving technical issues.
  • Locking of landed costs and stocktakes becoming problematic with the removal of certain functionalities.

Final Thoughts

Stocky shows potential for basic inventory management but struggles to satisfy many of its users due to ongoing technical issues and insufficient support. While it might work adequately for small scale operations, its limitations present significant drawbacks for larger businesses needing advanced features. Continuous improvements and developments might be necessary to restore its reputation among its user base.

BAIN DE MER

Jul 16, 2024  on Shopify

Totally useless. We, as I assume most of businesses use POS on a tablet or phone. Stocky Inventory transfer does not appear to work on mobile devices. Only thing you can do is accept all products. - what if there are some products missing in the batch? You cannot accept partially or reject partially. There are buttons to reject or accept with inputs for editing the numbers of products to reject, but they are not functional. Only thing I can do on my POS mobile device is to accept all transfered products. Unable to use Stocky and I don't see any other apps that allow inventory transfer functionality. A huge issue in Shopify POS in my opinion. Please support mobile devices.

Angeles Fashion

Jul 11, 2024  on Shopify

It is very good and helps me enormously in the functions that I use in stocky. But I have been waiting for a long time for them to make basic improvements such as: - Send, make and send inventory transfers to other Branches. - Customize in more depth the functions a user can perform. - Be able to see users executed some actions. - Be able to log in with any user without having to go through the Shopify Control Panel. - and many other things that could be improved to look more professional.

Whittaker Mountaineering

Jun 06, 2024  on Shopify

Stocky is essentially useless for anything other than the most basic of functionality. No ability to see reports on when POs are due, no integration with Quickbooks or other accounting software, no ability to mass export or import POs, limited reporting functionality.... I could go on. It's disappointing that Shopify offers such a lackluster feature to fulfill a basic part of the retailer experience.

Casa Childrenswear

May 28, 2024  on Shopify

Great for creating a PO using the CSV import rather than adding the product individually but the PO does not show on the Shopify PO section.

desray.co.za

Apr 23, 2024  on Shopify

This app has had the functionality that we needed and all of a sudden it no longer supports mobile devices. We have been using the app on Ipads for over a year and the latest update has killed that functionality. So annoying that we now need to find a new inventory management app. Looking at other reviews it appears that Stocky is on its way out.

Sasu’s

Apr 18, 2024  on Shopify

Stocky itself is excellent for a small business but it lacks one major thing: integration to Shopify and POS that would enable showing when product will be in stock again. I do not understand why this has not been developed in the 4 years:(( And someone might say that Shopify inventory/ Purchase orders does provide this feature but who on earth can manually type hundred order lines without mistakes plus the time it takes..

PP-Berlin

Mar 22, 2024  on Shopify

Can't use all features in the POS PRO app, contacted the support, but they are unwilling or unable to fix the problems. not recommended, if you use Shopify POS

Paper and Grace

Feb 14, 2024  on Shopify

Does some of the basics, but is far from being actively supported/developed. Want to print reports on an 8.5x11? Well you'll have to shrink down their default A4 generated reports - with no option to set another output size standard. Want to make a stock adjustment? Sure, and it even gives you the option to add notes and define the reasons - but print the report and that essential info is conveniently excluded. Want to know the total cost of items on that stock adjustment? Get ready to add them manually. Want to export vendors, perfect, easy. Want to import new vendors - sorry, no such basic luck. On top of that, vendors are paginated - so enjoy clicking 'next' over and over and over to get to the end of your vendor list. Also, did you add a vendor with a typo in the name, or are no longer using them? Sorry, can't delete the vendor, you have to 'hide' it. I could go on and on...there are SO many things which clearly show nobody "working on" this app have ever used such an app or know the first thing about inventory management/receiving. Judging by the reviews here, Stocky once had amazing support before it was acquired by Shopify. Want to talk to current support? Enjoy the AI chat bot rodeo. I'm making it work, but it leaves a LOT to be desired.

I.Ma.Gi.N. Jewels

Jan 17, 2024  on Shopify

Bugs all the time and doesn't work on two of my location. We are paying monthly for this app and its not working. Looking for a new app to work with as this is a waist of money

Rhen's Nest Toy Shop

Jan 05, 2024  on Shopify

About to totally disconnect this app from my store. Ugh! Trying to get support, but Shopify won't answer questions and instead points me to Stocky but from all I can gather, Shopify and Stocky are one and the same. What the heck?

Cast Away Yarn Shop

Jan 03, 2024  on Shopify

I'm sure Stocky has some great features, but the one feature we need to use almost daily has zero functionality. We are unable to print labels after receiving products. This is an extremely BASIC thing for an inventory app to do . So we have to pay $35/month for an additional app to do this for our tiny business. I spent literally 8 hours on this today and got nowhere. They can blame Dymo all they want but in my opinion once you develop an app you should maintain it. Too bad Shopify bought this app so now there are no Stocky experts on hand to help solve issues. Thank for the "free" app Shopify (it comes free with Pro POS). We were really hoping upgrading to Pro would allow us to delete a few expensive apps, but alas, Pro doesn't add functionality to anything we pay for so we are just paying even *more* for a few basic features that Pro offers like holding sales and being able to do exchanges (eyeroll).

Motor City Anglers

Oct 17, 2023  on Shopify

Works great for receiving product with a bar code scanner, printing price label and generating purchase orders. Rarely had any down time

Whistler Oracle

Oct 10, 2023  on Shopify

App doesn't pick up all costs associated with some products rendering it completely useless for tracking inventory costs. In addition I spoke with someone at Shopify a couple months ago promising some sort of fix but haven't heard anything since.

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