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Customer reviews: Stocky

Develop by Shopify

Stocky is a powerful inventory management app designed for Shopify merchants to streamline stock control, forecasting, and reporting. Reading reviews helps you understand its real-world performance, strengths, and limitations before installing.

Reviews (200)

Overall rating
2.7

What Merchants Think

Merchants have mixed reviews on Stocky, highlighting notable frustrations with its performance and recent updates. While some find it useful for basic stock management tasks, many others express dissatisfaction due to persistent glitches, lack of certain functionalities, and poor customer support. The app appears to be helpful for some, yet many suggest it fails to meet the expectations of more comprehensive inventory management solutions.

Key Strengths

  • Effective basic functionality for stock management, such as receiving products and printing labels.
  • Cost-effective for eCommerce, especially for businesses not requiring a POS retail location.
  • Capable of directly linking to the 'cost price' and adjusting based on purchase orders.
  • Useful for generating purchase orders and product entry via a CSV import.

Common Concerns

  • Frequent glitches and an unintuitive workflow, especially after updates.
  • Inaccessibility of key features on mobile devices and limited functionality without a POS Pro subscription.
  • Lack of essential features like detailed permission settings, integration with accounting software, and customizable reporting.
  • Ineffective customer support and difficulty in resolving technical issues.
  • Locking of landed costs and stocktakes becoming problematic with the removal of certain functionalities.

Final Thoughts

Stocky shows potential for basic inventory management but struggles to satisfy many of its users due to ongoing technical issues and insufficient support. While it might work adequately for small scale operations, its limitations present significant drawbacks for larger businesses needing advanced features. Continuous improvements and developments might be necessary to restore its reputation among its user base.

Velvet Desert

Oct 11, 2024  on Shopify

When doing a transfer in stocky, Please show origin and Destination quantities to make it easier for us to check and tranfer

Get Sassy Beauty Supply

Oct 03, 2024  on Shopify

Wish there was options when running a suggested po. Like date of last order or last sold. So we can filter out products that haven't been order in certain time frame

paigh

Oct 01, 2024  on Shopify

As others mentioned: Stocky is getting worse with every update. Unfortunately, in the last "update" they removed the functionality "receive without syncing". As our logistics work separately from our management, Stocky is basically unusable without this feature. We can't mark orders as delivered without totally blowing up our Stocktakes in Shopify. Without being able to remove our delivered purchase orders, most of the reports are filled with wrong data too. Good job, Stocky team

Clever Girl

Sep 27, 2024  on Shopify

One star, and wish it could be zero. Not efficent, lots of glitches, never any meaningful improvements. Like everything related to Shopify POS, it is overpriced, and underperforms. No customer service--every man for himself. Heed my warning, and AVOID.

Equip2clean

Sep 26, 2024  on Shopify

So far so good, we have never used a stock management system before so we have been implementing stocky. Works great for us, allows us to enter our purchase orders in very easily and link to our suppliers. When containers have arrived we have marked as received and the stock has updated perfectly on Shopify. I see lots of negative reviews for this app but so far we have not experienced any issues.

Lori’s Kitchen Store

Sep 24, 2024  on Shopify

HELP. I have never used it for years because I can't even get it to link and set up. And regular Shopify Help has me on hold forever and has no idea. It won't see/find Dymo printer at all. Nothing. I need to give it permissions .. and there is no button to NOW allow Permission. Just sends you to INFO about permissions. And Shopify doesn't save the label you use in DYMO anywhere you can find it on your PC. Can someone help me set up Stocky. It should be easier than this. Please and thank you. Otherwise Stocky is of no use to us still.

Cyril R. Salter

Sep 15, 2024  on Shopify

Why does every update lower the functionality of the app?? - You now have to click edit on every PO to make updates (change it back!) - The new colour scheme does not let you easily differentiate between orders pending and received (change it back!) - When importing goods, sometimes you do not know the total landed costs until after all the import duties and taxes are paid. Stocky LOCKS the landed costs once goods are received. We need to be able to update shipping costs post order - to accurately see the Landed Costs (Please fix this as it is the most crucial part)

MT Health GmbH

Sep 05, 2024  on Shopify

Completely exhausted with this app. Although uninstalled, it still ads stock quantities under product "Incoming" and messes with our inventory and stock count. I've tried uninstalling, reinstalling and have a set of tech guys to remove app intervention, with no luck. It's like Hotel California, you can get in anytime you want, but you can never leave.

Whittaker Mountaineering

Aug 13, 2024  on Shopify

Stocky is essentially useless for anything other than the most basic of functionality. No ability to see reports on when POs are due, no integration with Quickbooks or other accounting software, no ability to mass export or import POs, limited reporting functionality.... I could go on. It's disappointing that Shopify offers such a lackluster feature to fulfill a basic part of the retailer experience. UPDATE: They also have no workaround for multiple invoices per PO, which applies to over 70% of our orders, making their metrics for upcoming payments basically useless.

Browns Kitchen

Aug 11, 2024  on Shopify

New update where you have to click edit every time to change anything on the PO is not helpful. I also do not like when you enter a new product into Shopfiy, the cost of the new product does not automatically transfer over.

BAIN DE MER

Jul 16, 2024  on Shopify

Totally useless. We, as I assume most of businesses use POS on a tablet or phone. Stocky Inventory transfer does not appear to work on mobile devices. Only thing you can do is accept all products. - what if there are some products missing in the batch? You cannot accept partially or reject partially. There are buttons to reject or accept with inputs for editing the numbers of products to reject, but they are not functional. Only thing I can do on my POS mobile device is to accept all transfered products. Unable to use Stocky and I don't see any other apps that allow inventory transfer functionality. A huge issue in Shopify POS in my opinion. Please support mobile devices.

Angeles Fashion

Jul 11, 2024  on Shopify

It is very good and helps me enormously in the functions that I use in stocky. But I have been waiting for a long time for them to make basic improvements such as: - Send, make and send inventory transfers to other Branches. - Customize in more depth the functions a user can perform. - Be able to see users executed some actions. - Be able to log in with any user without having to go through the Shopify Control Panel. - and many other things that could be improved to look more professional.

Whittaker Mountaineering

Jun 06, 2024  on Shopify

Stocky is essentially useless for anything other than the most basic of functionality. No ability to see reports on when POs are due, no integration with Quickbooks or other accounting software, no ability to mass export or import POs, limited reporting functionality.... I could go on. It's disappointing that Shopify offers such a lackluster feature to fulfill a basic part of the retailer experience.

Casa Childrenswear

May 28, 2024  on Shopify

Great for creating a PO using the CSV import rather than adding the product individually but the PO does not show on the Shopify PO section.

desray.co.za

Apr 23, 2024  on Shopify

This app has had the functionality that we needed and all of a sudden it no longer supports mobile devices. We have been using the app on Ipads for over a year and the latest update has killed that functionality. So annoying that we now need to find a new inventory management app. Looking at other reviews it appears that Stocky is on its way out.

Sasu’s

Apr 18, 2024  on Shopify

Stocky itself is excellent for a small business but it lacks one major thing: integration to Shopify and POS that would enable showing when product will be in stock again. I do not understand why this has not been developed in the 4 years:(( And someone might say that Shopify inventory/ Purchase orders does provide this feature but who on earth can manually type hundred order lines without mistakes plus the time it takes..

PP-Berlin

Mar 22, 2024  on Shopify

Can't use all features in the POS PRO app, contacted the support, but they are unwilling or unable to fix the problems. not recommended, if you use Shopify POS

Paper and Grace

Feb 14, 2024  on Shopify

Does some of the basics, but is far from being actively supported/developed. Want to print reports on an 8.5x11? Well you'll have to shrink down their default A4 generated reports - with no option to set another output size standard. Want to make a stock adjustment? Sure, and it even gives you the option to add notes and define the reasons - but print the report and that essential info is conveniently excluded. Want to know the total cost of items on that stock adjustment? Get ready to add them manually. Want to export vendors, perfect, easy. Want to import new vendors - sorry, no such basic luck. On top of that, vendors are paginated - so enjoy clicking 'next' over and over and over to get to the end of your vendor list. Also, did you add a vendor with a typo in the name, or are no longer using them? Sorry, can't delete the vendor, you have to 'hide' it. I could go on and on...there are SO many things which clearly show nobody "working on" this app have ever used such an app or know the first thing about inventory management/receiving. Judging by the reviews here, Stocky once had amazing support before it was acquired by Shopify. Want to talk to current support? Enjoy the AI chat bot rodeo. I'm making it work, but it leaves a LOT to be desired.

I.Ma.Gi.N. Jewels

Jan 17, 2024  on Shopify

Bugs all the time and doesn't work on two of my location. We are paying monthly for this app and its not working. Looking for a new app to work with as this is a waist of money

Rhen's Nest Toy Shop

Jan 05, 2024  on Shopify

About to totally disconnect this app from my store. Ugh! Trying to get support, but Shopify won't answer questions and instead points me to Stocky but from all I can gather, Shopify and Stocky are one and the same. What the heck?

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