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Stateset Returns Automation logo

Stateset Returns Automation

Develop by Stateset, Inc.
Free plan available

Automate your Returns using AI

Automated label printing
Shopify return integration
Refund processing automation
Product condition classification
Line item refunds

About Stateset Returns Automation

Launched Sep 01, 2022

Categories

Built by Stateset, Inc.

Email :

[email protected]

Address

650 California St, San Francisco, CA, 94108, US

Website Privacy policy Document
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Description

Autonomous Reverse Logistics for your Customer Service and Warehouse Teams to Win!

Stateset RMA helps your team create an exceptional post-purchase customer experience. Leverage all of the apps you are already using to design and execute event-driven, serverless, automated reverse logistics workflows. Stateset allows merchants to automate their returns process by linking Zendesk or Gorgias. Once an RMA has been approved by a Customer Service Representative (CSR), Stateset orchestrates a next-generation reverse-logistics workflow.

Stateset RMA helps your team create an exceptional post-purchase customer experience. Leverage all of the apps you are already using to design and execute event-driven, serverless, automated reverse logistics workflows. Stateset allows merchants to automate their returns process by linking Zendesk or Gorgias. Once an RMA has been approved by a Customer Service Representative (CSR), Stateset orchestrates a next-generation reverse-logistics workflow. more
  • Automated Label Printing and Tracking
  • Shopify Return APIs Integration
  • Automated Refund Processing based on recommended amount
  • Machine Learning Model for Product Condition Classification
  • Line Item Level Refunds directly integrated with your Orders

Pros

  • Automates the returns process, improving efficiency
  • Integrates with popular customer service platforms like Zendesk and Gorgias
  • Offers serverless, event-driven workflow automation
  • Facilitates automated label printing and tracking
  • Seamlessly integrates with Shopify Return APIs
  • Provides automated refund processing based on recommended amounts
  • Uses machine learning for product condition classification
  • Supports line item level refunds directly integrated with orders

Cons

  • May require initial setup and integration with existing systems
  • Dependency on machine learning model accuracy for product condition classification
  • Potential learning curve for teams to adapt to new workflows
  • Limited to specific platforms (eg, Zendesk, Gorgias, Shopify)

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