ResponseCX delivers intelligent, autonomous AI Agents that execute tasks, make decisions, and drive results. Our digital workforce revolutionizes DTC customer service operations, handling everything from order modifications to subscription changes with unparalleled efficiency. Join us in reshaping the commerce landscape with AI-driven, result-oriented solutions that transform your CX operations and delight your customers.

• Accurate and personalized ticket resolution using AI
• Auto-close tickets that have been resolved with personalized responses.
• Integrated with Gorgias for auto-resolving customer tickets
• Add and Update answers based on your knowledge base, rules and brand attributes
• Automate Order Cancellations, Order Tagging and Order Modifications

Stateset RMA helps your team create an exceptional post-purchase customer experience. Leverage all of the apps you are already using to design and execute event-driven, serverless, automated reverse logistics workflows. Stateset allows merchants to automate their returns process by linking Zendesk or Gorgias. Once an RMA has been approved by a Customer Service Representative (CSR), Stateset orchestrates a next-generation reverse-logistics workflow.

• Automated Label Printing and Tracking
• Shopify Return APIs Integration
• Automated Refund Processing based on recommended amount
• Machine Learning Model for Product Condition Classification
• Line Item Level Refunds directly integrated with your Orders