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Customer reviews: SparkLayer B2B & Wholesale

Develop by Shopify

Reviews (307)

Overall rating
4.9

What Merchants Think

Merchants generally hold "SparkLayer B2B & Wholesale" in high regard. It receives widespread praise for its comprehensive features that make it a valuable tool for managing both B2B and retail operations within a single platform. Many users appreciate its affordability compared to other high-cost solutions and commend the exceptional customer support which often exceeds expectations. However, there are occasional issues related to technical glitches and support availability due to time zone differences.

Key Strengths

  • Comprehensive B2B and wholesale features on a budget.
  • Easy integration with Shopify and other systems.
  • Outstanding customer service and support team responsiveness.
  • Simplifies B2B sales, often uniting wholesale and retail operations on one platform.
  • Highly customizable and flexible for various business needs.

Common Concerns

  • Technical glitches that occasionally require expert attention.
  • Support availability challenges due to time zone differences.
  • Some features under development; occasionally lacking immediate solutions.
  • Complexity in setup and navigation for non-technical users.
  • Instances of documentation or support material gaps.

Final Thoughts

While "SparkLayer B2B & Wholesale" is celebrated for its robust features and value for money, it also presents some technical challenges that may require diligence in overcoming. Nevertheless, the app's high level of customizability and extraordinary support make it a strong contender for any business seeking to optimize its B2B operations on Shopify. It is particularly well-suited for businesses aiming to streamline wholesale processes efficiently and cost-effectively.

Wagnum

Jan 08, 2026  on Shopify

How can something like tiered pricing be complicated to set up? I definitely do not advise this app. They also did not respond to our questions, only AI-generated replies. I’m tired of AI chatbots. And while our store was not live, we were charged 5 months total of 250$. It was saying free plan till we get our store live. unbelievable.

Nkuku Trade

Jan 08, 2026  on Shopify

Support team are great, quick to respond and action. The app itself is exactly what we need for our B2B store.

Lion Wholesale

Jan 06, 2026  on Shopify

We haven't launched it officially yet, but in the course of set up they have been very responsive, fast and adjusted a few things for me and fixed one of my mistakes. So far, impressed.

Polar Embassy

Jan 02, 2026  on Shopify

We've been using SparkLayer as the B2B version of our D2C website for about a year, and it's fantastic. The support team is crazy fast, and their documentation is really helpful. Happy to recommend them!

Moonlight Makers Wholesale

Jan 02, 2026  on Shopify

Angie was very helpful with a timely issue. I much appreciate her quick response and resolution of my issue. So far this app has been great, and if I've had a problem, it's been fixed immediately. Highly recommend.

Ultimate Car Window Shades

Dec 21, 2025  on Shopify

The onboarding process was very simple and I am a complete novice when it comes to anything web dev. Simple integration. I think the stock count features are very helpful and being able to set rules around minimum order value for cetain tiers is an excellent feature.

Blue Collar Mercantile

Dec 15, 2025  on Shopify

The support provided for their product is above and beyond. They worked very hard to not only implement a solution I needed for our store, but also took the time to show me how it was solved. I appreciate that kind of service that includes not only the solution, but showing the work aslo. Thank you all at Sparklayer!

Cleaning Product Store

Dec 12, 2025  on Shopify

Some of the best customer service I have experienced. Set up was easy and any on-going issues are invesigated and fixed promptly.

Hits Wholesale

Dec 12, 2025  on Shopify

This is by far the best wholesale app. I heavily researched the top 5 wholesale apps, and demoed a few, and ended up on this one. So glad I did. It has all of the features you could need, the others were quite limited. But we're very happy with SparkLayer. Now for the support, which is absolutely amazing. Within 24 hours of downloading the app they are reaching out to you to ask if they can help you get it set up and to please schedule an onboarding call. And they will set it up on any theme, and very fast--less than a day. They also respond to any issues you have almost immediately. I've never come across an app where the app creators are so proactive to try to help you and reach out to you to schedule onboarding. If the support for every app were like this, it would be amazing. They helped with many issues, and would even follow up to ask if there was anything else we needed. Just absolute top notch support. Shout out to Daniel, our main point of contact and onboarder. And they NEVER asked me to leave a review. Not once. Almost every other app helps you fix some tiny issue and then hounds you for days about leaving a review and mentioning their name, which is SO tacky. That's why these mediocre apps have so many 5 star reviews. Daniel, or anyone else, 100% did not do that. My reviews is long because I was that impressed by their support. They should be a model to how every other app should structure their support. Fast, effective, proactive, and not helping you just so you'll leave a 5 star review and falsely pump up their rating. It's discrediting the entire Shopify review system and makes it hard to find a good app. These guys are the real deal.

Turkish T

Dec 10, 2025  on Shopify

The support team has been extremely helpful and quick to assist whenever questions come up. We’re very happy with our experience with SparkLayer so far.

cliCHair.ch

Dec 02, 2025  on Shopify

I would like to express my satisfaction and gratitude toward the SparkLayer support team. The support provided to us during the integration of your B2B solution on our website was excellent. We particularly appreciated the team's provision of detailed and precise guidance, covering every setting and technical aspect of the integration process. The quick response time was notable, allowing us to proceed efficiently without delays. Furthermore, we were very pleased with the availability demonstrated, even on non-working days such as Sunday. We were constantly guided, and the integration of your B2B solution, which we consider highly professional, proceeded smoothly thanks to your assistance. Thank you again for your great service. We will recommend SparkLayer not only for its excellent product but also for the customer support provided.

Minisuki

Nov 26, 2025  on Shopify

Simply the best B2B app you can find!! A multitude of features, a polished design, an ultra-comprehensive and easy-to-use dashboard app. And to top it all off, a top-notch team: available, responsive, and efficient!!!

Oriana B

Nov 25, 2025  on Shopify

Sparklayer is an amazing app if you want to dive into wholesale without the hefty Shopify price tag. It is pretty straightforward to configure but when you run into problems, the team is very responsive and able to help. They also reached out when they noticed I hadn't been using it for a while so customer success is a really important part of how they work. I especially love Sparkie who, unlike other apps AI tools, actually seems to know what she's talking about. No false advice on app capabilities or sending you down the wrong road here. I've been really impressed with Sparklayer and would absolutely recommend.

Kaio-Dia B2B

Nov 18, 2025  on Shopify

Great app for managing a B2B shop. The system is simple and there are numerous settings. What's more, customer support is very responsive and efficient. If you're looking for a way to manage a B2B shop, I can't recommend this app highly enough.

Buzzy Seeds

Nov 04, 2025  on Shopify

On boarding was easy, and once we got the hang of it, it was a breeze. The customer service is absolutely SPECTACULAR! They answered every single question we have had and helped us with anything that was out of our depth. Highly recommend!

Ananda Elixirs

Oct 31, 2025  on Shopify

Incredible, value filled app and business to support the wholesale growth, directly on our website! highly Recommend!

Buzzy Seeds

Oct 28, 2025  on Shopify

Excellent customer service, very polite, professional and always received a quick response. Can't compliment the customer service enough!!

Cuisine du Domaine

Oct 24, 2025  on Shopify

Un probleme majeur de tag entre shopify et sparklayer a été résolu en 2 jours avec plusieurs tests effectués avec mon compte shopify tres personnalisé :)

Gibson Athletic

Oct 02, 2025  on Shopify

The support team at SparkLayer makes set up and troubleshooting very easy! We are very happy with this app and look forward to seeing the growth of our B2B business.

1888 Mills, LLC

Oct 01, 2025  on Shopify

This app is a great option to customize how you manage B2B all from one app rather than getting multiple different apps. The Sparklayer team completely handles setup and are great to work with. There are a few areas for improvement in terms of customization, as every business handle B2B differently, but overall a great app.

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