Sobot Live Chat & Chatbot

Develop by Shopify

Free plan available

Engage with Customers Instantly on a Single Platform

Customer data integration

Real-time monitoring

Unified inbox

Ai-enhanced workspace

Analytics for supervisors

About Sobot Live Chat & Chatbot

Launched Jul 31, 2024

Built by Shopify

Address

Calgary, AB, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Unite omnichannel's chat on one workbench for customer service agents, with the help of AI Chatbot.

For Shopify users who oversee multiple online channels, including websites and social media, Sobot provides a centralized inbox that integrates tickets, messages, and customer data into a single, AI-driven workspace, customized to your language preferences. This streamlined integration enhances the efficiency of customer service operations. Additionally, customer and order details from Shopify can be leveraged by both Ticketing and Call Center teams to enrich customer engagement.

Integrate various communication channels seamlessly.
Deliver immediate, personalized solutions to customer inquiries and concerns.
Real-time monitoring and analytics for efficient supervisory management.

Pros

Unified inbox that consolidates tickets, messages, and customer data into a single workspace
AI-enhanced features tailored to language preferences
Facilitates efficient customer service by agents
Integration with Shopify for utilizing customer and order information in ticketing and call center operations
Seamless integration with various communication channels like websites and social media platforms
Provides instant personalized resolutions to customer queries and concerns
Powerful real-time monitoring and analytics for supervisors to manage and optimize performance

Cons

May have a learning curve for new users unfamiliar with AI-enhanced tools
Integration with multiple platforms might require initial configuration adjustments
Dependence on Shopify limits usability for non-Shopify users
Potential challenges in maintaining data privacy and security across multiple channels
May require ongoing adjustments and monitoring to optimize AI functionalities