TikTok Shop Connector — SPL logo

Customer reviews: TikTok Shop Connector — SPL

Reviews (326)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with the "TikTok Shop Connector — SPL" app. The app is praised for its ease of use and excellent integration between Shopify and TikTok. A notable standout is the exceptional level of customer support, with many merchants specifically appreciating the prompt and professional assistance provided by team members such as Zarmina, Anna, Rawail, and Nayyab.

Key Strengths

  • User-friendly and intuitive interface
  • Seamless integration between Shopify and TikTok
  • Exceptional and responsive customer support
  • Effective in syncing products and managing inventory
  • Reliable and time-saving real-time updates

Common Concerns

  • Issues with syncing customer profiles leading to duplicates
  • Some initial setup and syncing challenges encountered by users
  • The price may seem high to some users, although considered worth it by most due to perceived value

Final Thoughts

The "TikTok Shop Connector — SPL" app is highly regarded by merchants for its functionality and outstanding customer support. While there are minor concerns, particularly with syncing customer profiles, the app remains a favorite among users looking for an effective and reliable solution for integrating their Shopify stores with TikTok. The exceptional customer support teams, particularly individuals like Zarmina and Anna, are a significant value addition, making the app even more worthwhile. Overall, SPL is considered an essential tool for e-commerce retailers looking to leverage TikTok's platform.

Cabo Threads

Nov 20, 2024  on Shopify

I had a few challenges with the syncing process, but Nayyab from SPL’s support team was incredibly helpful. She was very patient with me and offered clear instructions on how to fix the issue. After our conversation, everything worked perfectly, and Nayyab made sure to follow up with me later to confirm that everything was still functioning as expected. I’m extremely impressed with the level of customer support SPL offers, and I will continue to use their app for all my future needs.

Breeze Tees

Nov 20, 2024  on Shopify

SPL TikTok Shop Connector has made managing my e-commerce operations much easier. The interface is intuitive, and customer support was quick. Zarmina helped me get set up, and the experience has been great.

WildFlow Garb

Nov 20, 2024  on Shopify

I’ve used SPL for several months, and I’ve been very happy with the app. It’s intuitive and user-friendly, but what really sets it apart is the support. I reached out to Anna for help with an issue regarding product listing errors. She was quick to respond and guided me through the entire process with patience. Her communication was clear and efficient, and she resolved the issue in no time.

Conscious Weaves

Nov 20, 2024  on Shopify

The SPL app is fantastic for anyone new to TikTok Shop. Setup was quick and simple, and Zarmina from customer support provided excellent help. It's been an essential tool for our business.

CrestForge Badges

Nov 19, 2024  on Shopify

Using SPL has been a fantastic experience overall. While the app itself works as expected, the standout feature for me has been the support. I had an issue with order syncing, and Zarmina was quick to respond. She was very patient in explaining the problem and worked tirelessly to resolve it.

Tribe Tees

Nov 19, 2024  on Shopify

Very impressed with the ease of use and functionality of SPL. This app has greatly streamlined our TikTok Shop setup. Zarmina from the support team was fast and reliable, making integration seamless.

VibeNation

Nov 19, 2024  on Shopify

I was initially confused about linking my TikTok to my Shopify store, but SPL took the time to teach me everything over a 1-on-1 call. The price might seem steep to some, but it's totally worth it, especially with the free trial. I highly recommend it!

Literary Tees

Nov 19, 2024  on Shopify

I was confused about syncing my products at first, but the SPL team walked me through it step-by-step. While the price might seem high to some, the value and the free trial made it totally worth it. I highly recommend SPL for anyone needing help with syncing products and managing inventory.

LumaGlow Tech

Nov 19, 2024  on Shopify

I had a small technical issue when setting up SPL, but Zarmina went above and beyond to assist me. She was very knowledgeable and guided me through each step to fix the issue. It’s not often you get such dedicated support.

ThanksMart Goods

Nov 19, 2024  on Shopify

Running a business means dealing with technical issues from time to time, but SPL’s customer support team made it a lot easier. I had some questions regarding product sync, and Zarmina responded quickly with a solution. Her guidance was invaluable in helping me navigate the issue, and he made sure I understood every step of the process.

FreshView

Nov 18, 2024  on Shopify

The app’s ability to sync my products and orders seamlessly saved me so much time. The real highlight, though, has been the support team.Zarmina, in particular, was extremely helpful in guiding me through some minor integration issues.

Artistry Stitch

Nov 18, 2024  on Shopify

SPL has worked wonders for my business, and the support team is simply outstanding. Zarmina helped me with a minor issue related to syncing my product data, and his expertise made the whole process seamless.

Skyline Styles

Nov 18, 2024  on Shopify

I’m very impressed with the performance of SPL. The app works smoothly and integrates well with my store. I had a small issue with updating product information, and Zarmina responded quickly to resolve it. She explained everything in detail and even provided tips on how to avoid the same issue in the future.

VitalSpark Solutions

Nov 18, 2024  on Shopify

The support team at SPL is fantastic! Zarmina helped me get set up with my store, and after linking everything, the app works great. Syncing orders and inventory is super quick, but names and prices take a little longer. One issue for me is that it doesn't sync customer profiles, leading to some duplicates in my system. Without proper order syncing, I miss out on key sales reports I rely on. I’ll probably need to look for another solution for now, but if they can fix the customer profile syncing, I’ll definitely be back!

Clutch Collective

Nov 18, 2024  on Shopify

This app is super easy to use, and the tutorials are very helpful. Zarmina’s support is efficient and professional. We previously used other sync tools that were expensive and complicated, which led to missed sales. We're thrilled to have found SPL and to be getting the results we need.

HiroBag Co.

Nov 17, 2024  on Shopify

I’ve never experienced such a high level of customer service from an app provider before. It’s rare to find such responsive support—definitely worth the investment.

JackFit

Nov 17, 2024  on Shopify

I was blown away by the care and support I got. Every question I had was answered, and the help was next level. Being able to communicate easily with Zarmina and share all my concerns without waiting around was awesome! I felt super supported and confident in using this platform. Can’t wait to see where this app takes me!

Vibe Couture

Nov 17, 2024  on Shopify

Anna helped me get everything set up for syncing products with SPL, and once it was linked, everything worked seamlessly. Syncing orders and inventory is lightning fast, though names and prices take a little longer. However, there’s an issue with syncing customer profiles, which causes duplicates in my system. This results in missed orders and important sales reports. I still recommend SPL, but be aware of this issue. If they fix the syncing problem, I’d definitely consider coming back.

Distinct Online

Nov 17, 2024  on Shopify

The app is easy to work with, and the tech team is very helpful. Zarmina guided me step-by-step through any issues. The onboarding was smooth, and when I had a syncing problem, it was resolved within minutes via live chat. SPL also ensures my products are synced properly, so I avoid listing issues. Great service!

Urban Orbit

Nov 17, 2024  on Shopify

If you want to save a ton of time and avoid headaches with product syncing, SPL is a total game-changer. Anna and the support team are incredibly knowledgeable, considerate, and always ready to help. I’m so glad I found SPL for my business.

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