Frank was excellent. He really helped a lot with the issues I was having and even extended my trial period! Thank you, Frank

David helped me a lot; he's very professional and attentive. He solved my problem super fast. Thank you!

Excellent service! The app is truly great and very easy to use. Special mention to David, who was incredibly responsive, professional, and delivered exceptional service. It’s refreshing to deal with such an efficient team!

I had been struggling for almost a week because my TikTok Shop wouldn’t connect, but an agent named Mehak was incredibly helpful. She kindly offered various solutions, understood the issue accurately, and guided me through everything. She was truly sweet, polite, and showed amazing customer service. I’m so grateful for her help!

This is the first time I lunch the app and I I'm very satisfy with the guide that Mr. David provided, Thank you for you Help, it was very appreciated.

Frank been very helpful in installing the step to step process of my app with my shopify store Regards Petheist owner

Frank was helpful in getting NatureCity ready to sync our TikTok Shop to Shopify. I also spoke to David and he was helpfully in sorting out the issue i was having with the app.

I had some difficulty setting up my Tiktok shop but David very quickly helped me resolve the problems I was having. He made it very convenient by immediately setting up a google meet conversation which made the whole process much smoother. Great support from David. Thanks. I also had another review finalizing the setup and Frank was a great help.

David did an amazing job assisting me with setting up my tik tok shop! His directions we're very clear and he was eager and quick to help the moment I reached out.

Frank has been a great help and very clear and informative. I was struggling with syncing my TikTok shop with Shopify and he made it so clear. Thank you again!

David,, has helped me thoroughly to understand the features in detail and I really liked the use of app for my shopify store and I expect it will help me to make and grow my store with tiktok seller account thanks Regards Waqar Butt Waqar

i have contacted support 3 times and and asked for them to remove the charge of 19.99 and they have no responded to any of my messages, i never subscribed to your 19.99 plan i chose the free plan some one remove the fee please

Es una aplicación genial y su soporte es increíble. Agradezco a David por su ayuda en todo momento y su implicación,se nota que le apasiona su trabajo. Gracias David

¡Gran David! Me ha ayudado mucho con la asistencia que necesitaba ayudándome a resolver mi problema, muy profesional, recomiendo la aplicación 100%.

I was helped by Mehak for my queries. The solution was fast and to the point. She guided me to the right places to find the error and helped me fix them quickly.

Excellent support from Felix! I had an issue with TikTok Shop seller discounts not syncing properly to Shopify, causing refund alerts on 17 orders. After over 10 days with no response via email, I contacted live chat and Felix provided outstanding support. He patiently re-imported all affected orders one by one, explained the process clearly, and resolved the issue completely. His professionalism and dedication to solving the problem were exceptional. Highly recommend using the live chat feature for support - it's much faster and more effective than email. Thank you, Felix, for your excellent service!

I had some technical issues with a TikTok order duplicating in Shopify that were completely my fault. Frank was able to assist and was very patient and helpful in explaining what I had done incorrectly in setting things up. He sent helpful screen shots and guided me through what needed to be corrected and helped me to fix the issue. I am incredibly appreciative of such a great level of service!

The customer service has been very good as I had the opportunity to have Arshia help me with an issue regarding tracking. She was very pleasant and patient with me troubleshooting and gave a resource to also assist. I am very happy with customer service and this application I highly recommend. Just make sure you delete TikTok in the sales channel before downloading TikTok SPL or you'll have duplicate orders created in your shopify from one TikTok order which was my mistake. LOL Overall very happy with this app and the great customer service made it even better!

molto valida, tengo monitorati tutti gli acquisti da tiktok shop sincronizzati con il mio e-commerce

My store was authorized then I received a message to update. When I clicked update there was a blank screen. The agent told me there was an issue with Tik Tok in the US. When reaching out to Tik Tok they reported no issue in the US. I have reached back out and Sara was able to get my store connected within a matter of minutes. She did a great job setting things up for me.