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Customer reviews: Shopify Subscriptions

Develop by Shopify

Reviews (307)

Overall rating
3.4

What Merchants Think

Merchants have mixed feelings about "Shopify Subscriptions". While some appreciate its user-friendly interface and simplicity, many express frustration over significant limitations, especially when dealing with more complex subscription needs. The app seems primarily catered to basic use cases, leaving more advanced users disappointed with its lack of features and flexibility.

Key Strengths

  • User-friendly setup process
  • Suitable for simple subscription models
  • Good for beginners or businesses with basic subscription needs

Common Concerns

  • Lack of API access and insufficient data analytics capabilities
  • Inability to customize subscription details or handle complex plans
  • Issues with migration and error reporting
  • Problems with inventory management and subscription order processing
  • Glitches and bugs affecting subscription updates and customer interactions
  • Limited language and customization options for international users

Final Thoughts

"Shopify Subscriptions" may serve basic needs effectively for those new to subscription models, but it falls short for businesses that demand more advanced functionality and customization. Its lack of flexibility and robust features make it less appealing to companies with intricate subscription requirements. Merchants seeking a comprehensive subscription tool might need to explore other options for a more complete solution.

Le Nécrologue

Oct 24, 2025  on Shopify

Vraiment difficile de faire fonctioneer les webhooks!!! Je n'ai pas encore réussis... :(

THE LIFE SERIES

Oct 21, 2025  on Shopify

Little Mouse

Oct 21, 2025  on Shopify

The Local: Wine & Beer

Oct 12, 2025  on Shopify

Need to be notified if a customer skips a month. And need to be able to quickly scroll through contracts.

Wilderdog

Oct 08, 2025  on Shopify

Cannot get customers imported

Portland Ashwagandha Farm

Oct 07, 2025  on Shopify

People cannot cancel or pause subscriptions. It has created issues for us.

Primal Wine

Oct 03, 2025  on Shopify

Salentino Coffee Lab

Sep 30, 2025  on Shopify

Flowers For Jane

Sep 25, 2025  on Shopify

Karu Distillery

Sep 24, 2025  on Shopify

My customer cannot remove their card from shopify SHOP and neither can I

The Cultured Cup®

Sep 22, 2025  on Shopify

This app is majorly undeveloped and has caused me nothing but time, headaches, and problems. 1. No search function to easily look up subscriptions by customer or product. 2. Very limited function for customers, they cannot add/delete products to a recurring subscription or even alter frequency. Causing a lot of wasted time for our staff to help with a basic function. 3. No option to choose a date or have a subscription run early. Usually, resorting to customers having to cancel or our staff having to do a very tedious work around that again wastes time. 4. If you pause a subscription and restart it is for the next billing cycle as originally set up, not for that day. 5. Lots of glitches with skipped inventory and no way to alert shopowner. to skipped subscriptions. 6. Importing from another app is inadvisable. Formatting is a nightmare and even though there is supposedly a failsafe to prevent duplicate subscriptions. We got quite a few, even some in triple. Worse when speaking to a customer that had a triplicate subscription, she only saw one in her account. We have had a lot of cancellations and unhappy customers. Save yourself some time, You are better off with a third party app.

Seventy Three Stones

Sep 22, 2025  on Shopify

A Beautiful Calling Ethical Boutique

Sep 16, 2025  on Shopify

There is not enough data for me to troubleshoot when customers subscriptions need to be managed and now TWICE I have had a customer's subscription skip when they did not want it to. Not card processing issues. The only thing that happened is both customers had skipped the previous month. No help from support.

Frothed Coffee Roasters

Sep 11, 2025  on Shopify

Needs improvment on customer subscription management side. Broken links and poor flexibilty in subscriptions.

Minnie

Sep 08, 2025  on Shopify

Doesn't link properly with my inventory. I missed 3 months of subscriptions and had multiple customers cancel their subscriptions. I was on with customer service dozens of times but no one could identify the issue. I do not recommend this service.

Steep Hills Farm

Sep 04, 2025  on Shopify

Pure Indian Foods

Sep 03, 2025  on Shopify

Marchand Chez Duff

Sep 03, 2025  on Shopify

Muscle Dummies

Sep 02, 2025  on Shopify

There should be an easy way to search Contracts..

Pine Street Clinic

Sep 02, 2025  on Shopify

1) Unable to easily create subscriptions for entire vendors at once 2) Unable to easily change date of next shipment (can only change frequency)

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