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Customer reviews: Shopify Order Printer

Develop by Shopify

The Shopify Order Printer app simplifies order management by generating professional invoices, packing slips, and receipts directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for their business.

Reviews (301)

Overall rating
2.6

What Merchants Think

Merchants have mixed feelings about the "Shopify Order Printer" app. While some appreciate its basic functionality and find it useful for tasks such as printing invoices and customizing templates, others experience frustration with its limitations and changes implemented in newer versions. Many users express a preference for the legacy version over the updated release, indicating some dissatisfaction with the transition process.

Key Strengths

  • Customizable templates with HTML, CSS, and Liquid coding.
  • Ability to easily print invoices, packing slips, and receipts.
  • Integration with Shopify's order system.
  • Free to use, offering good value for merchants with coding abilities.
  • Excellent customer support for resolving issues.

Common Concerns

  • Lack of built-in functions such as credit notes and VAT number collection.
  • Challenges with the transition from the legacy to the new version.
  • Limitations in customization, such as lacking a visual builder and JavaScript support.
  • Bugs such as problems with printing, importing templates, and missing elements.
  • Inconsistent updates causing workflow disruptions.

Final Thoughts

Overall, the "Shopify Order Printer" app receives varied feedback, with some merchants finding it immensely helpful and customizable, while others criticize its limitations and difficulties in adapting to the new version. For those adept at coding, the app can be a powerful tool, but more intuitive solutions may be necessary for others. Continuous improvements and addressing user concerns could enhance its reception and usability.

Bhavika Fashion

Sep 03, 2024  on Shopify

This new version done not show the mobile number I used all sort of variables available but it is showing blank for mobile number but address is appearing. I am trying with below code, none is showing phone number for the order - {% if order.shipping_address.phone %}{{ order.shipping_address.phone }}{% endif %} {% if order.billing_address.phone %}{{ order.billing_address.phone }}{% endif %} please resolve this issue. It is not working in this new version. In older version it was working and showing mobile number. Another sample of template code which I tried is below, test it on any store because in preview it shows the dummy phone number but with actual order, it does not show the phone number. {% if order.shipping_address %} TO: {{ order.shipping_address.name }} {{ order.shipping_address | format_address }} Mob: {{ order.shipping_address.phone }} {% endif %}

Custom Game Bits

Aug 31, 2024  on Shopify

I must say there is fantastic customer support! In moving from legacy Order Printer (once the August deadline was met), the Order Printer team was relentless is satsifying my every concern. I had a custom template that could not be easily ported to the new Order Printer. They listened to my issues and resolved them one by one responding to messages around the clock and even though several different people dealt with the template, the problems were resolved seamlessly. Thank You!

Binkii

Aug 31, 2024  on Shopify

Just installed and seems to work well. For those who wish to install their UEN Number (business registration) just include this code: Unique Entity Number (UEN): YOUR_UEN_HERE I included mine right at the bottom.

ASIE GOURMANDE

Aug 30, 2024  on Shopify

Je ne comprends pas pourquoi les critiques sont si mauvaises, c'est facile à utiliser pour moi et c'est gratuit

TNTvans

Aug 26, 2024  on Shopify

5 stars for printing receipts. I downloaded the app and 10 seconds later I was printing a receipt for a customer. I downloaded the pdf and done. That was fast and super simple. I can't believe the stock shopify software doesn't have this option install in its basic software.

INKHUB

Aug 25, 2024  on Shopify

Best tool for someone , who needs end to end customisation for invoice and packaging slip without any extra cost. if you're smart enough to use ai and make things work for you.

Appliance Giant

Aug 15, 2024  on Shopify

Doesn't Work with Shopify POS GO... they really need to update the app to allow you to print the document. You get stuck at the print screen and it doesn't engage the print module.

DEL'EP

Aug 14, 2024  on Shopify

en faisant la mise à jour indiquée, on perd ses modèles , Order Printer n'est meme pas capable de coordonner le prix payé par le client et les factures sont en format paysage , impossible de retrouver les factures telles qu'elles avaient ete réglées , une Catastrophe

LabelDaddy

Aug 14, 2024  on Shopify

So far it is working much like the old one. I did have to make a lot of adjustments to the code for the changeover. If you have anything custom in your template then you will need to put time into re-coding your template. It turned out fine for us, but I did have to do it on my own. I did get some assistance from the AI assistant bot when I went to the help pages. I typed in some of what I had issues on and it gave me some code to work with that I further adjusted. Overall we seem to like it well enough. I did notice that we have to go directly into the app to print instead of printing from our orders. It wasn't this way when I first downloaded the new app. Not sure about why it changed.

CSS Store

Aug 12, 2024  on Shopify

I think it's worth trying. If you have some IT background, it's good. I was able to write my own templates and it's of very help.

Campervan Builders

Aug 09, 2024  on Shopify

Im not sure why there is so much bad feed back on this one. It has helped my store campervanbuilders.com.au so much! Easy one click to print, you can customise the code with chatgpt no issues!

BONCOURA Official Online Store

Aug 09, 2024  on Shopify

was worried because there were many one-star reviews, but I found the app to be perfectly fine and very satisfactory. Perhaps the negative reviews are part of a campaign to push people toward paid apps? You can quickly preview changes immediately after making them, making it easy to fix any mistakes. Even for Japan's invoice compliance, you can make the necessary adjustments with minimal CSS knowledge. Given that this can be done for free, I'm more than satisfied. 星1のレビューが多かったので心配してましたが 全く問題もなく満足の行くアプリです。 有料アプリに誘導するためのネガティブキャンペーンかな? 日本のインボイス対応もCSSなどの知識がほとんどなくても少し変更するだけで出来ます。 CSSを変更してすぐに簡単にプレビューを見ることができるので間違った場合はすぐに修正しやすいです。 無料でこれができるのであれば十分満足です。

VisAbility Ltd - Living Aids

Aug 07, 2024  on Shopify

Sick and tired that they keep changing the software without consideration of the customer's needs! Just leave as it was! I should not get another app to get your app to work! Our POS receipts are all over the place and not as before! So frustrating! :-(

ESL Supplies

Aug 06, 2024  on Shopify

This app is OK. What needs to be done is to add a column with the final price. For example, for a quantity of 2 at a price of $20 the righthand column should say $40, not $20. The former app did this and it was clear how the final total was calculated.

The Hotel Sheet

Aug 06, 2024  on Shopify

It pains me to leave this review but here's goes... No search. No tax number. No branding. No layout. No respect - it's like we're in a minimum viable app experiment? This feels like a higher-level strategy to favour app developers by moving basic functions to apps. But the app store soup is a Shopify downside, not a strength: less apps = better. There's no question that print invoice should be next to print packing slip on the order page - unless that's moving to an app as well? The best way to sum-up the overall strategy of moving basic functions to apps, is to quote Spinal Tap's album review; "**** sandwich". We know you can do better Shopify, you just have to believe... "Inner Peace… Inner Peace… Dinner Please … Dinner with Peas..." :) *EDIT* The top bar searches orders but finding the order doesn't help print the receipt, as it doesn't appear under 'Print' on the order page. We had to manually click through 10,000 orders to find a receipt via the app page - no joke! And after sifting through help results for email and POS receipt templates, we finally noticed a grey link on the far left. It's unnoticeable on large monitors but once you realise built-in features are moving to apps, you see it. Although, separating orders from receipts makes for a terrible experience - no?

Dyeing for Cross Stitch

Aug 05, 2024  on Shopify

Worked great for me! There were a few areas I had to fix but other than that, moving from legacy to this app was fairly easy.

Ultraderm

Aug 04, 2024  on Shopify

The App was easy to install and we were able to transfer our current template styles across easily. No issues whatsoever.

YourBagTag

Jul 29, 2024  on Shopify

I have been a Shopify customer for almost 8 years and the most recent changes to this Order Printer app has completely screwed up our personalization workflow. Moving the personalized elements into notes has made this a complete, unreadable mess. If I could rate this 0 stars or negative stars I would. You made this change without letting us know or consulting us as customers -- one of the poorest moves you have made to date!

The Grace Collection Australia

Jul 29, 2024  on Shopify

Easy and simple transition, with no issues, all templates came across successfully. After reading some of the negative reviews from earlier days, we were a bit hesitant and delayed our migration until now. It was all good for us, so business as usual.

Spider Magnetics Ltd

Jul 23, 2024  on Shopify

Was using this app happily until the new requirement appeared to allow the app to harvest data and also most worryingly specifically this: Edit products Products or collections MY REPLY: It's very worrying that you have to give the app permission to edit products and collections. Order printer legacy didn't requite this. Neither does any of the other apps I've installed.

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