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Customer reviews: Shopify Order Printer

Develop by Shopify

The Shopify Order Printer app simplifies order management by generating professional invoices, packing slips, and receipts directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for their business.

Reviews (301)

Overall rating
2.6

What Merchants Think

Merchants have mixed feelings about the "Shopify Order Printer" app. While some appreciate its basic functionality and find it useful for tasks such as printing invoices and customizing templates, others experience frustration with its limitations and changes implemented in newer versions. Many users express a preference for the legacy version over the updated release, indicating some dissatisfaction with the transition process.

Key Strengths

  • Customizable templates with HTML, CSS, and Liquid coding.
  • Ability to easily print invoices, packing slips, and receipts.
  • Integration with Shopify's order system.
  • Free to use, offering good value for merchants with coding abilities.
  • Excellent customer support for resolving issues.

Common Concerns

  • Lack of built-in functions such as credit notes and VAT number collection.
  • Challenges with the transition from the legacy to the new version.
  • Limitations in customization, such as lacking a visual builder and JavaScript support.
  • Bugs such as problems with printing, importing templates, and missing elements.
  • Inconsistent updates causing workflow disruptions.

Final Thoughts

Overall, the "Shopify Order Printer" app receives varied feedback, with some merchants finding it immensely helpful and customizable, while others criticize its limitations and difficulties in adapting to the new version. For those adept at coding, the app can be a powerful tool, but more intuitive solutions may be necessary for others. Continuous improvements and addressing user concerns could enhance its reception and usability.

Creative Male

Jun 21, 2025  on Shopify

This new app is horrible, please bring back the old one!!!!!!!!!

Elite Healthcare Ltd

Jun 12, 2025  on Shopify

Brutal app.

Good Dog People™

May 21, 2025  on Shopify

We organize and pack our orders by geographical zones. For instance, all West zone orders are grouped together for the logistics team assigned to the West region. Because of this, when we print packing slips in the Shopify Order Printer App, the orders won’t appear in chronological or sequential order. Previously, we could select and print multiple packing slips at once. Now, we’re forced to print them one by one, which is incredibly inefficient. With several hundred orders a day, this new process easily eats up 1–2 hours just on printing. Shopify quietly removed this feature overnight and brushed off our feedback with a vague “we are listening to your feedback, and we will definitely pass it along to them” without any clear timeline or commitment. The advice is to print packing slip for one order at one time, for now. It's ridiculously frustrating and feels like a step backward.

PROUD GHISSU

May 14, 2025  on Shopify

Configuration options are not available. It’s eating and wasting time.

Honey House Naturals

Apr 16, 2025  on Shopify

Not happy with the app today. Something changed or was updated. I selected 5 orders to print from the orders page and I can only get it to print one at a time. To get all 5 to print, you have to go through the app versus printing from your order page. I suspect I will be sourcing a new app in the coming days.

Little Seed Farm

Mar 21, 2025  on Shopify

***BEWARE*** Order Printer DOES NOT print the orders in correct sequence. This is a known issue that we have worked through with Shopify and Order Printer Support. However, they refuse to fix the issue. Because of this, your Packing Slips will print out of sequence. This is obviously a terrible problem because your slips will get matched up with incorrect shipping labels and your products will ship to the incorrect address. When it happens to one order, it necessarily impacts another order as well. It has wreaked havoc on us and we've tried out best over many weeks to get Shopify to correct this issue, but they won't. They know it's a problem too, which makes it even more frustrating.

Renato.cz

Mar 13, 2025  on Shopify

We have been using the Order Printer app for the past four years without any issues, but recently, we encountered a major problem—the printing functionality has disappeared from the Shopify POS. This has significantly disrupted our workflow, as we rely on the app for order processing. Upon reaching out for a solution, I was advised to use a paid app, which is overpriced for something that has always been available for free.

Chester Tile Studio

Mar 05, 2025  on Shopify

Can't print from my Ipad or phone, option doesn't even appear at the end of sale process and I can't edit the options of where order printer is visible.

#moi Colibri

Feb 20, 2025  on Shopify

Impossible de télécharger un document et impossible d'ajouter le numéro de siret pourtant indispensable sur une facture. Dommage car sinon elle est pratique

arataオンラインストア

Feb 13, 2025  on Shopify

改悪ですね。 テンプレの編集ができない、あるいは編集画面が素人では見つけられないです。 外国の雰囲気がとても強い領収書しか発行できないので使えないアプリになりました。

Penguin Amusement Inc

Feb 07, 2025  on Shopify

UNFADE

Feb 05, 2025  on Shopify

It's crazy that a popular and premium priced system like Shopify don't have a built in function for sending invoices so you have to install an app! And there is no way to gather VAT-numbers natively in checkout but VAT on the invoice is a legal requirement in EU countries! This can't even be achieved with an App because you are not allowed to add fields in the checkout if you are not on a PLUS subscription. So basically you can't use Shopify legally in EU selling to companies if you are not on Shopify PLUS or make some strange solution by adding VAT-number as an order comment but this should be stated on the customer not the order.

Paul's Bakery

Jan 21, 2025  on Shopify

APP SUCKS! Legacy app actually worked.

École des dirigeant(e)s HEC Montréal

Nov 24, 2024  on Shopify

Very limited, cannot even changed the date translation wich is very basic. A lot of back and forth communication for nothing at all. Don't waste your time.

Central Coast Coffee

Nov 11, 2024  on Shopify

Cant use customer notes in new shopify order printer. Please allow this variable.

New York Tong Ren Tang 纽约同仁堂

Oct 16, 2024  on Shopify

Suddently cant not be used, and our templete just gone

Bolsa Artesanal Mx

Oct 16, 2024  on Shopify

Dejó de funcionar la app, que paso? Funcionaba perfecto

Wicked Bride

Oct 13, 2024  on Shopify

Just an echo of what others have said; this app was fantastic when it was privately owned and developed. Since Shopify has taken it over, I've had nothing but issues. One day, without making any changes, my templates refused to print properly - thankfully a Shopify developer popped in and was able to fix whatever they had mangled. Last week, again out of nowhere, none of my product photos are printing. Code looks fine, but clearly they touched something because not even the native templates will display product images. Now I'm spending an hour arguing with a chat agent who wants me to hire a developer to fix this issue; despite the fact that I've said repeatedly this is a Shopify-supported app. Ugh. If there were another alternative, I would take it.

Vape360

Oct 10, 2024  on Shopify

It just stops working after months of no issues. We can no longer scan orders, we have to manually enter order numbers because it just stopped pulling order number barcodes overnight. I've tried everything to fix it, and it just stopped working.

Lori’s Kitchen Store

Sep 22, 2024  on Shopify

They say over and over I can print pricing labels from purchase orders if I have this. Nope. Doesn't even come up as an option. And no one seems to be able to help. Just sends me the same screen on how to do it. Even though I say those drop down menu choices aren't there for me! Ughhh. hundreds and hundreds of labels each week from purchase orders and can't print from purchase orders! What a waste of time printing them!

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