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Customer reviews: Shopify Order Printer

Develop by Shopify

Reviews (289)

Overall rating
2.4

What Merchants Think

Merchants have mixed feelings about the "Shopify Order Printer" app. While some appreciate its basic functionality and find it useful for tasks such as printing invoices and customizing templates, others experience frustration with its limitations and changes implemented in newer versions. Many users express a preference for the legacy version over the updated release, indicating some dissatisfaction with the transition process.

Key Strengths

  • Customizable templates with HTML, CSS, and Liquid coding.
  • Ability to easily print invoices, packing slips, and receipts.
  • Integration with Shopify's order system.
  • Free to use, offering good value for merchants with coding abilities.
  • Excellent customer support for resolving issues.

Common Concerns

  • Lack of built-in functions such as credit notes and VAT number collection.
  • Challenges with the transition from the legacy to the new version.
  • Limitations in customization, such as lacking a visual builder and JavaScript support.
  • Bugs such as problems with printing, importing templates, and missing elements.
  • Inconsistent updates causing workflow disruptions.

Final Thoughts

Overall, the "Shopify Order Printer" app receives varied feedback, with some merchants finding it immensely helpful and customizable, while others criticize its limitations and difficulties in adapting to the new version. For those adept at coding, the app can be a powerful tool, but more intuitive solutions may be necessary for others. Continuous improvements and addressing user concerns could enhance its reception and usability.

Little Seed Farm

Mar 21, 2025  on Shopify

***BEWARE*** Order Printer DOES NOT print the orders in correct sequence. This is a known issue that we have worked through with Shopify and Order Printer Support. However, they refuse to fix the issue. Because of this, your Packing Slips will print out of sequence. This is obviously a terrible problem because your slips will get matched up with incorrect shipping labels and your products will ship to the incorrect address. When it happens to one order, it necessarily impacts another order as well. It has wreaked havoc on us and we've tried out best over many weeks to get Shopify to correct this issue, but they won't. They know it's a problem too, which makes it even more frustrating.

Renato.cz

Mar 13, 2025  on Shopify

We have been using the Order Printer app for the past four years without any issues, but recently, we encountered a major problem—the printing functionality has disappeared from the Shopify POS. This has significantly disrupted our workflow, as we rely on the app for order processing. Upon reaching out for a solution, I was advised to use a paid app, which is overpriced for something that has always been available for free.

Chester Tile Studio

Mar 05, 2025  on Shopify

Can't print from my Ipad or phone, option doesn't even appear at the end of sale process and I can't edit the options of where order printer is visible.

#moi Colibri

Feb 20, 2025  on Shopify

Impossible de télécharger un document et impossible d'ajouter le numéro de siret pourtant indispensable sur une facture. Dommage car sinon elle est pratique

arataオンラインストア

Feb 13, 2025  on Shopify

改悪ですね。 テンプレの編集ができない、あるいは編集画面が素人では見つけられないです。 外国の雰囲気がとても強い領収書しか発行できないので使えないアプリになりました。

Penguin Amusement Inc

Feb 07, 2025  on Shopify

UNFADE

Feb 05, 2025  on Shopify

It's crazy that a popular and premium priced system like Shopify don't have a built in function for sending invoices so you have to install an app! And there is no way to gather VAT-numbers natively in checkout but VAT on the invoice is a legal requirement in EU countries! This can't even be achieved with an App because you are not allowed to add fields in the checkout if you are not on a PLUS subscription. So basically you can't use Shopify legally in EU selling to companies if you are not on Shopify PLUS or make some strange solution by adding VAT-number as an order comment but this should be stated on the customer not the order.

Paul's Bakery

Jan 21, 2025  on Shopify

APP SUCKS! Legacy app actually worked.

École des dirigeant(e)s HEC Montréal

Nov 24, 2024  on Shopify

Very limited, cannot even changed the date translation wich is very basic. A lot of back and forth communication for nothing at all. Don't waste your time.

Central Coast Coffee

Nov 11, 2024  on Shopify

Cant use customer notes in new shopify order printer. Please allow this variable.

New York Tong Ren Tang 纽约同仁堂

Oct 16, 2024  on Shopify

Suddently cant not be used, and our templete just gone

Bolsa Artesanal Mx

Oct 16, 2024  on Shopify

Dejó de funcionar la app, que paso? Funcionaba perfecto

Wicked Bride

Oct 13, 2024  on Shopify

Just an echo of what others have said; this app was fantastic when it was privately owned and developed. Since Shopify has taken it over, I've had nothing but issues. One day, without making any changes, my templates refused to print properly - thankfully a Shopify developer popped in and was able to fix whatever they had mangled. Last week, again out of nowhere, none of my product photos are printing. Code looks fine, but clearly they touched something because not even the native templates will display product images. Now I'm spending an hour arguing with a chat agent who wants me to hire a developer to fix this issue; despite the fact that I've said repeatedly this is a Shopify-supported app. Ugh. If there were another alternative, I would take it.

Vape360

Oct 10, 2024  on Shopify

It just stops working after months of no issues. We can no longer scan orders, we have to manually enter order numbers because it just stopped pulling order number barcodes overnight. I've tried everything to fix it, and it just stopped working.

Lori’s Kitchen Store

Sep 22, 2024  on Shopify

They say over and over I can print pricing labels from purchase orders if I have this. Nope. Doesn't even come up as an option. And no one seems to be able to help. Just sends me the same screen on how to do it. Even though I say those drop down menu choices aren't there for me! Ughhh. hundreds and hundreds of labels each week from purchase orders and can't print from purchase orders! What a waste of time printing them!

NINE ELEVEN Outlaw Parts

Sep 12, 2024  on Shopify

It's bad. Nothing to add every other review pointed it out too. The fact that the print date is the invoice date by default speaks volumes towards the effort the programmers made creating this mess....

Bhavika Fashion

Sep 03, 2024  on Shopify

This new version done not show the mobile number I used all sort of variables available but it is showing blank for mobile number but address is appearing. I am trying with below code, none is showing phone number for the order - {% if order.shipping_address.phone %}{{ order.shipping_address.phone }}{% endif %} {% if order.billing_address.phone %}{{ order.billing_address.phone }}{% endif %} please resolve this issue. It is not working in this new version. In older version it was working and showing mobile number. Another sample of template code which I tried is below, test it on any store because in preview it shows the dummy phone number but with actual order, it does not show the phone number. {% if order.shipping_address %} TO: {{ order.shipping_address.name }} {{ order.shipping_address | format_address }} Mob: {{ order.shipping_address.phone }} {% endif %}

Appliance Giant

Aug 15, 2024  on Shopify

Doesn't Work with Shopify POS GO... they really need to update the app to allow you to print the document. You get stuck at the print screen and it doesn't engage the print module.

DEL'EP

Aug 14, 2024  on Shopify

en faisant la mise à jour indiquée, on perd ses modèles , Order Printer n'est meme pas capable de coordonner le prix payé par le client et les factures sont en format paysage , impossible de retrouver les factures telles qu'elles avaient ete réglées , une Catastrophe

Quartz Coffee Roasters

Aug 10, 2024  on Shopify

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