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Customer reviews: Shopify Order Printer

Develop by Shopify

Reviews (289)

Overall rating
2.4

What Merchants Think

Merchants have mixed feelings about the "Shopify Order Printer" app. While some appreciate its basic functionality and find it useful for tasks such as printing invoices and customizing templates, others experience frustration with its limitations and changes implemented in newer versions. Many users express a preference for the legacy version over the updated release, indicating some dissatisfaction with the transition process.

Key Strengths

  • Customizable templates with HTML, CSS, and Liquid coding.
  • Ability to easily print invoices, packing slips, and receipts.
  • Integration with Shopify's order system.
  • Free to use, offering good value for merchants with coding abilities.
  • Excellent customer support for resolving issues.

Common Concerns

  • Lack of built-in functions such as credit notes and VAT number collection.
  • Challenges with the transition from the legacy to the new version.
  • Limitations in customization, such as lacking a visual builder and JavaScript support.
  • Bugs such as problems with printing, importing templates, and missing elements.
  • Inconsistent updates causing workflow disruptions.

Final Thoughts

Overall, the "Shopify Order Printer" app receives varied feedback, with some merchants finding it immensely helpful and customizable, while others criticize its limitations and difficulties in adapting to the new version. For those adept at coding, the app can be a powerful tool, but more intuitive solutions may be necessary for others. Continuous improvements and addressing user concerns could enhance its reception and usability.

Little Seed Farm

Mar 21, 2025  on Shopify

***BEWARE*** Order Printer DOES NOT print the orders in correct sequence. This is a known issue that we have worked through with Shopify and Order Printer Support. However, they refuse to fix the issue. Because of this, your Packing Slips will print out of sequence. This is obviously a terrible problem because your slips will get matched up with incorrect shipping labels and your products will ship to the incorrect address. When it happens to one order, it necessarily impacts another order as well. It has wreaked havoc on us and we've tried out best over many weeks to get Shopify to correct this issue, but they won't. They know it's a problem too, which makes it even more frustrating.

Regroupement écocitoyen de Sainte-Marthe-sur-le-Lac

Mar 14, 2025  on Shopify

Il serait utile que l'application soit traduire pour que la facture s'imprime dans la même langue que la langue d'utilisation de la boutique (ex: français).

Renato.cz

Mar 13, 2025  on Shopify

We have been using the Order Printer app for the past four years without any issues, but recently, we encountered a major problem—the printing functionality has disappeared from the Shopify POS. This has significantly disrupted our workflow, as we rely on the app for order processing. Upon reaching out for a solution, I was advised to use a paid app, which is overpriced for something that has always been available for free.

Printmania Ireland

Mar 07, 2025  on Shopify

Can't print from my Ipad or phone, option doesn't even appear at the end of sale process and I can't edit the options of where order printer is visible. I have the same problem from yesterday...

Chester Tile Studio

Mar 05, 2025  on Shopify

Can't print from my Ipad or phone, option doesn't even appear at the end of sale process and I can't edit the options of where order printer is visible.

Babenko Brand

Mar 02, 2025  on Shopify

A very, very useful and convenient application. Great flexibility. I can create anything I need to print using ChatGPT. And it’s easy and simple. Huge thanks to the developers for this application. It’s impossible to do without it!

Bombasse

Feb 22, 2025  on Shopify

Grâce aux codages j'ai réussi à mettre les infos légales en français, je trouve que l'application est parfait et en plus gratuite

#moi Colibri

Feb 20, 2025  on Shopify

Impossible de télécharger un document et impossible d'ajouter le numéro de siret pourtant indispensable sur une facture. Dommage car sinon elle est pratique

arataオンラインストア

Feb 13, 2025  on Shopify

改悪ですね。 テンプレの編集ができない、あるいは編集画面が素人では見つけられないです。 外国の雰囲気がとても強い領収書しか発行できないので使えないアプリになりました。

NWCLIPS

Feb 08, 2025  on Shopify

I've been using this app for many years. The new iteration does take a lot of adjusting to but fortunately the devs left up a version they called the 'legacy' version which I used until feeling comfortable going to the new version. The new form for the packing slip is really good which is why I rate this app 4 stars. I do kind of prefer the look of the legacy invoice but the new one is just fine.

UNFADE

Feb 05, 2025  on Shopify

It's crazy that a popular and premium priced system like Shopify don't have a built in function for sending invoices so you have to install an app! And there is no way to gather VAT-numbers natively in checkout but VAT on the invoice is a legal requirement in EU countries! This can't even be achieved with an App because you are not allowed to add fields in the checkout if you are not on a PLUS subscription. So basically you can't use Shopify legally in EU selling to companies if you are not on Shopify PLUS or make some strange solution by adding VAT-number as an order comment but this should be stated on the customer not the order.

Babù Antwerp

Jan 22, 2025  on Shopify

This is too basic. Only formatting in html , no builder. Furthermore there is no credit note functionality.

Printographic.co.uk

Jan 09, 2025  on Shopify

I'm based in the UK and couldn't find a good way to generate an invoice for a customer after taking payment. Most business customers will request this for their records. This is really handy because I can easily customise the template to make it UK-compliant. Now I can easily print to pdf to create an invoice that I can email on demand. I'd give it 5 stars if it was integrated with the order page.

Freedom Bakery

Jan 08, 2025  on Shopify

As others have said, the app is really lacking. The rollout was bad, as usualy for Shopify. Admittedly many of the issues people have with the app are actually issues with what Liquid variables exist and not the app itself, but the app could have at least tried to fill in some of the gaps. They also disabled the < javascript > and < script > tags, so we can't even use javascript to try and bridge some of the functionality gaps present in Liquid! The legacy app supported it, why not the new one? The 64kb limit is ridiculous. What is this, the 80s? Support says it's an SQL limitation. Nonsense. SQL has multiple different storage types for text data. Shopify has chosen to continue using the regular TEXT type which has a size limit of 64kb. They created this new app so they could move to a new "tech stack". There was nothing stopping them from moving to use MEDIUMTEXT as the storage type for order templates. MEDIUMTEXT has a 16 megabyte size limit. Don't say they are concerned about data storage. The absolute disaster mess that is the Image Library proves they don't care about how much they are storing. Otherwise they wouldn't duplicate all images attached to products created by CSV upload. My library over 10k duplicate images because of their nonsense. Let us have larger templates. It is the least you can do.

Holi Boli NZ

Dec 13, 2024  on Shopify

Works fine. Update transferred our templates across and is good. Maybe suggest a way to view what html changes look like as you write the code.

BIBLIA MILLCA

Dec 10, 2024  on Shopify

EXCELENTE!! deben es pedirle ayuda a chatGPT para personalizar los formatos con código y listo. Y si no quieren pues dejan los predeterminados. Realmente útil. El truco con Chat GPT es decirle primero que es experto en Shopify y en códigos HTML, CSS y Liquid, luego le comparten el código predeterminado que trae la app y sobre ese le piden las modificaciones que quieran. La App funciona muy bien y es gratis o sea de maravilla

City of Aberdeen Distillery & Gin School

Nov 30, 2024  on Shopify

So much better than the previous app. Includes everything that we wanted and then some i.e. auto-complete fields, code validity checks, flexibility, preview-before-save mode, select an order to check the output of first before saving. Managed to add the order note, images (logo) custom attributes, a nice message to those that leave a tip, conditional items e.g. gift message, formatted with css - complete with flex, backgrounds, rounded corners and emojis. Love it. Thanks Shopify.

École des dirigeant(e)s HEC Montréal

Nov 24, 2024  on Shopify

Very limited, cannot even changed the date translation wich is very basic. A lot of back and forth communication for nothing at all. Don't waste your time.

RopesGear.com

Nov 15, 2024  on Shopify

Still does the job for me. Very customizable templates using a little Liquid. Like most shopify apps, it's neglected. Seems like they prefer to make money taking a cut from developers doing what Shopify could (or should?) easily do?

Candle Supply

Nov 13, 2024  on Shopify

Great app for printing pick tickets and invoices, super easy to use, to add or adjust templates and even better since integrating with Shopify

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