7.3
ShipMonk | Order Fulfillment logo

ShipMonk | Order Fulfillment

Develop by ShipMonk
Free plan available

#1 Ecommerce 3PL - Fulfillment, Shipping & Inventory Mgmt.

Inventory management
Order management
Shipping management
Warehouse management
Discounted shipping rates
Omnichannel support
3pl platform
Advanced software
Fulfillment centers
124 Reviews
7.3

About ShipMonk | Order Fulfillment

Built by ShipMonk

Email :

[email protected]

Address

201 NW 22nd Avenue, Unit 100, Fort Lauderdale, FL, 33311, US

Website Support Portal Privacy policy

Introduction Video

Description

Growing brands trust ShipMonk's 3PL platform to master their shipping and fulfillment operations.

ShipMonk’s powerful 3PL platform provides a simple solution for omnichannel ecommerce businesses of all sizes aiming to master their fulfillment challenges. Our in-house, tech-enabled fulfillment centers are supported by the most advanced order, inventory, shipping, and warehouse management software in the industry. Paired with transparent billing and leading customer support teams, with ShipMonk your business will stress less and grow more!

ShipMonk’s powerful 3PL platform provides a simple solution for omnichannel ecommerce businesses of all sizes aiming to master their fulfillment challenges. Our in-house, tech-enabled fulfillment centers are supported by the most advanced order, inventory, shipping, and warehouse management software in the industry. Paired with transparent billing and leading customer support teams, with ShipMonk your business will stress less and grow more! more
  • Designed to help brands take a proactive approach to shipping and fulfillment.
  • Take advantage of ShipMonk's heavily discounted carrier shipping rates.
  • Dedicated Happiness Engineers make sure your account gets the support it needs.

Pros

  • Provides a simple solution for omnichannel ecommerce businesses of all sizes
  • In-house, tech-enabled fulfillment centers
  • Advanced order, inventory, shipping, and warehouse management software
  • Transparent billing
  • Leading customer support teams
  • Discounted carrier shipping rates
  • Dedicated Happiness Engineers for account support

Cons

  • Awful customer service experience as reported by users
  • Expensive service
  • Slow operational speed
  • Issues with account closure and unwarranted charges
  • Problems with inventory readiness for pickup after service termination
  • Potential legal disputes for recovering money

Rating And Reviews

Proclamation

Oct 31, 2024  on Shopify

I used ShipMonk as my 3PL for a silver jewelry company for almost 2 years... To start with, the onboarding was really frustrating and took WAY longer than the expectation that was set. Then we spent weeks changing the processes because their fulfillment team could not comprehend the proper way to package our simple items in their boxes correctly, despite documents and videos being provided. We stuck with it because we figured it was an "investment" that would pay off once we got it right. So we did stick with it, until I had virtually no other choice than to cancel them and get my inventory back due to the amount of my items that went "missing" while in their possession. My customers would regularly receive empty boxes, even though our in-house team packaged them and sealed them. This caused a lot of issues and multiple poor reviews. AND, when we finally received all of our remaining inventory back, not only was everything extremely dusty, but DOZENS of items were missing from the expected line sheet that they provided. Unfortunately, I think their staff is ruining what could be a great service, because the platform was excellent. But they have crooked staff in the fulfillment department and some lazy/uninterested staff in their customer service department. If left 2 stars because I have to give them credit for their great Shopify integration and really user friendly dashboard and because, once we finally got the process down, the fulfillment was working well. But, until they get rid of their bad apples, prevent the dust from piling up on the products in the warehouse, and hire some customer service reps that actually care, they will continue to get poor feedback.

18 East

Jul 30, 2024  on Shopify

We transitioned to Shipmonk after Flexport was unable to accommodate our fulfillment needs. Nikki and her team are responsive and on point, thank you for providing the warehouse experience we've been looking for!

Dote Wellness

Jun 27, 2024  on Shopify

Very responsive and helpful Customer service, Specially good experience with Anthony!

Pottery Awesomeness

Apr 26, 2024  on Shopify

No problem with the App, but awful, awful customer service. Stay far away. The service while using the app was ok. They're a little expensive, and a bit slow. But mostly good enough. When we decided to stop the service, they were a disaster. First they failed to get our inventory ready in time for pickup, then they continued to charge us after we closed our account. If our customer service experience so far is any indication, we'll end up needing to take them to small claims court in order to recover our money. My advice, if you must use ShipMonk, is to use a credit card that offers a "virtual card" feature, so that you can prevent them from billing your after you close your account. I have such a feature, but sadly didn't use it. Better, though, is to avoid them altogether. There are other 3PL companies that don't have these issues.

US TTSWTRS Official Online Shop

Apr 16, 2024  on Shopify

Working with ShipMonk and particulary our support manager Sarah, has been incredibly rewarding. Her expertise and dedication in handling challenging customer issues make her an essential asset to our team. She skillfully anticipates and resolves problems, greatly enhancing our brand's reputation. Sarah is not just a support manager; she's a significant part of our success, driving excellence and ensuring customer satisfaction. I am truly thankful for her impactful contribution to our team.

Huggalugs

Apr 15, 2024  on Shopify

We switched to ShipMonk after a disasterous year with another fulfillment center. ShipMonk is accurate and speedy, and incredibly responsive to all my requests and needs. They cost more for sure, but it's totally worth it to have our orders processed correctly. We are looking forward to growing our business further now that order fulfillment is going so smoothly.

Somavedic USA

Apr 15, 2024  on Shopify

Our collaboration with Shipmonk's warehouse has been absolutely outstanding. Order fulfillment is seamless, with remarkable effectiveness and efficiency, complemented by exceptional customer service. Special thanks to our Happiness Engineer, Sarah, who supports us in all aspects and provides the best top-notch customer experience!

Kismet Pets

Apr 11, 2024  on Shopify

I have been onboarding with ShipMonk which is a complicated and difficult process in the best of circumstances. The ship monk app is easy to use and comprehensive. The onboarding support team goes the extra mile to ensure everything works the way it needs to. Highly recommend so far.

Rain Eye Drops Store

Apr 10, 2024  on Shopify

They always get back to you in a timely manner and they are very efficient.

Bloom Healthy Cooking

Apr 06, 2024  on Shopify

Any company should prioritize having a great customer service team and that's what ShipMonk has. We encounter issues but that's normal in any business. The important thing is clients are heard and solutions are provided. Thanks to the Happiness Engineers who helped us - Brenajah and Matthew - and looking forward to great things ahead!

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