This company charges a fee for insurance but when the customer filed a claim, this company refunded the customer and did not cover the cost. The money was taken from my business. I have tried emailing them multiple times but no one has responded to me. I chose this company because I thought my business would be covered it anything went wrong with shipping.

ShipInsure has been a very easy integration into our existing Shopify setup. The team truly invests time in understanding your business to ensure everything is configured for success. Post integration support has been exceptional, with no questions too difficult - they check in to help us maximise results and explore new opportunities within our markets. Highly recommend for anyone looking to elevate their post sale support experience and customer confidence!

We’ve been extremely pleased with our experience using ShipInsure! The platform is intuitive, reliable, and has streamlined our shipping insurance process in ways we didn’t expect. It’s clear that ShipInsure is designed with both efficiency and user experience in mind, making it a standout solution in the industry. We’d especially like to give a big shoutout to Noah for going above and beyond. His attention to detail, responsiveness, and willingness to provide extra support made a significant difference for our team. It's rare to find that level of dedication and customer care, and we truly appreciate it. Overall, we highly recommend ShipInsure to anyone looking for a seamless, professional, and trustworthy shipping insurance solution. It’s been a great partnership, and we look forward to continuing to work together!

We recently switched over to ShipInsure and are incredible happy with this service and support. It ties in seamlessly to our customer service portal as well. And the transition has been wonderful, thanks to Drew and Morgan!

We've had a great experience so far with ShipInsure! Corbin and his team have been excellent through the whole onboarding process and beyond, ensuring our customers are taken care of, and help customizing how we handle certain things. We have also been driving a ton of revenue, really enjoying our partnership!

Update: We experienced a strange issue after uninstalling this app from our Shopify store, a bot exploited leftover app content (even though the app was removed) to run test transactions using stolen credit cards. A few $1 purchases went through for ShipInsure, resulting in chargebacks and fees for us. However, I want to emphasize this: the developers responded immediately, took full responsibility, and explained that this was a rare anomaly. They’ve since fixed the underlying issue, ensured our store was fully disconnected, and even reimbursed us for the chargeback fees. Their support was honest, attentive, and personal – even after we had removed the app. Now that the problem is resolved, I’m back to recommending this app. It’s a solid solution for merchants who want to add insurance options to their shipments, especially for higher-value items and orders. It also gives peace of mind to customers while offering a potential extra revenue stream for the store. Great app, and great people behind it. Thank you for your great service!

Great app and super useful for both my customers and my business. It makes it easy for customers to feel confident about their orders, and it gives us peace of mind knowing we’re covered if something goes wrong in shipping. The setup was seamless and the integration with Shopify is smooth. Their customer support is stellar—responsive, proactive, and clearly driven to help businesses succeed. ShipInsure has quickly become an essential part of our store operations.

Super fast. Super easy. Protects orders. No cost to our business. Wish I had come up with this idea! These guys are geniuses for coming up with this!

Can’t say enough good things about ShipInsure. Noah and the team are top-tier, super easy to work with, always on it, and they genuinely care. It’s rare to find a partner that feels like an extension of your team, but that’s exactly what they’ve been for us. Setup was a breeze, support is lightning fast, and it’s been a big win for both our ops and our customers. We’ve had way fewer headaches on the shipping side, and our customers love having that extra layer of protection. If you’re on the fence, just go for it, you’ll be glad you did.

Fantastic App & Outstanding Support! We've been using ShipInsured for 30+ days and it's been a game changer for our Shopify store. The app integrates seamlessly with our existing workflow and provides us with peace of mind by automatically insuring our shipments. Claims are easy to file and the process is fast—no complicated forms or endless follow-ups. Their customer support team is incredibly responsive and helpful whenever we've had questions. Highly recommended for any e-commerce business looking to protect shipments and streamline their operations. A must-have tool in our fulfillment process!