Propel Replay, Survey, Heatmap

Develop by Shopify

$9.9-$39.9

/ Month

Built for Shopify

Free plan available 7 Days Free Trial

Watch shoppers in action! Find errors with visitor replays!

Automatic installation

Error identification

Playback algorithms

Customer session recording

Filtering capabilities

Bot detection

About Propel Replay, Survey, Heatmap

Launched Jun 16, 2021

Built by Shopify

Address

Sheridan, WY, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Boost sales with replays, heatmaps and surveys! Reduce cart abandonment & uncover sale blockers.

Experience the Netflix of e-commerce with Propel Replays! Our session recording & heatmap features lets you watch shoppers as they navigate your shop, helping you pinpoint areas for improvement & uncover hidden issues blocking sales. Running ads? Replays can help you detect bots and competitors wasting your ad spend. Plus, our new survey feature lets you gauge satisfaction & gain insights directly from shoppers. Join top brands in boosting sales and enhancing your store with Propel Replays.

Watch both LIVE & recorded sessions & uncover hidden issues blocking your sales
Heatmaps help you identify patterns & optimize page designs for increased sales.
Run surveys to gauge customer satisfaction and gain valuable insights.
Get visitor IPs so you can Identify and block bots wasting your ad spend
Filter by country, traffic type, error & more to find the replays you care about

Pros

Provides valuable insights into customer behavior by recording visitor interactions
User-friendly and easy to set up, making it accessible for users with no coding knowledge
Helps identify issues such as broken links, bots, and competitor activity that could be affecting sales and ad spending
Filters by various criteria like country and traffic type to focus on relevant replays
Customer support is responsive and helpful, aiding in quick resolution of issues
Offers a real-time playback feature showing actual user behavior, crucial for optimizing website layout
Installation is automatic and quick, requiring no technical expertise
Cost-effective with a high value for the features provided

Cons

Limited feedback on long-term performance as many reviews are from users who have just started using the app
No negative reviews or cons provided in the current dataset, which could indicate potential review bias or lack of comprehensive feedback

Top Helpful Reviews

WHITE TURTLE BEAUTY

Nov 22, 2025 on Shopify

There are no free plans, all are paid with free 1-week trial. Developer should truthfully advertise their offers.

SPIRIT ALMOND

Nov 20, 2025 on Shopify

I found this app when I was looking for a cost effective screen-recording app. The screen-recording interface is intuitive and the app is reliable. Though occasionally there are screen recordings that don't log, I've experienced the exact same problem with the most famous (and most expensive) apps -- presumably that's a Shopify issue that would occur with any app. Excellent customer service!

PoodleCorner

Nov 16, 2025 on Shopify

Useful app to give you interesting insight about your customer´s experience while they are navigating your website

Botanical Wear

Nov 14, 2025 on Shopify

This has been a game changer for understanding how shoppers move through my store. The recordings are clear, the dashboard is easy to use, and I can quickly spot where customers drop off or run into issues. I’ve already fixed a few layout problems thanks to this app.

Lift Down

Nov 14, 2025 on Shopify

Great app. Been using it for a while now. I have tried other apps but Propel Replay is the most reliable and has a great support team.

Arc Solutions, LLC

Nov 13, 2025 on Shopify

This app is super insightful. The support team is super quick to respond and friendly if you have any questions! Highly recommend!

AlphaMan

Oct 07, 2025 on Shopify

I think this app is amazing! The support team is super responsive whenever there’s a problem. It’s an essential tool for accurately tracking visits and making improvements to your store.

SkinAct

Oct 07, 2025 on Shopify

Great for analytics on customer dropoffs and frustrations in e-commerce. Helped optimize pages a lot! The one thing I wish it had is a little bit better preferences on what to record so i can choose single pages to watch!

Casa de Cumpărături

Oct 06, 2025 on Shopify

Really helpful and easy to use! Propel Replays has helped me understand exactly what my visitors do on my store. I can see where they scroll, click, or leave — and that made it much easier to fix issues and improve my pages. The app is simple, clean, and works great. Also, the support team is super quick and friendly. Highly recommend it to anyone who wants to increase conversions and get real insights about their customers!

elina

Oct 04, 2025 on Shopify

The overall setup has been super simple, only just installed today, but excited to see what kind of data comes from it

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