Taranker.Com Logo
Selfnamed: Cosmetics on demand logo

Customer reviews: Selfnamed: Cosmetics on demand

Develop by Shopify

The SelfNamed Cosmetics app for Shopify enables merchants to create and sell personalized cosmetics on demand. This review covers its features, pricing, and real user experiences to help you decide if it fits your business.

Reviews (39)

Overall rating
4.3

What Merchants Think

Merchants using "Selfnamed: Cosmetics on demand" have mixed experiences. While many appreciate the high quality of products and ease of use in setting up and operating their online stores, others have faced significant challenges with customer support and order fulfillment. There is an evident disparity in service experiences, making the overall reception of the app quite varied.

Key Strengths

  • High-quality, customizable skincare products and packaging
  • Easy-to-use app and integration with e-commerce platforms
  • Effective design tools for branding and product design
  • Responsive customer support for technical issues (in some cases)
  • Smooth dropshipping process with organic and vegan product options

Common Concerns

  • Significant delays in order fulfillment and inaccurate shipping times
  • Inconsistent customer service and slow response times
  • Technical issues, such as bugs and syncing problems with Shopify
  • Complexity in modifying product designs without starting from scratch
  • Order and delivery complications, including high shipping fees and issues with shipping partners
  • Limited support options, primarily restricted to email with delays

Final Thoughts

"Selfnamed: Cosmetics on demand" continues to impress with its product offerings and user-friendly design tools, making it a good choice for businesses seeking customizable skincare solutions. However, frequent customer support shortcomings and operational glitches highlight the need for improvements to fully capitalize on its potential. Merchants should weigh these factors against their specific business needs to determine if the app aligns with their expectations.

hanusch.cosmetics

Oct 31, 2023  on Shopify

I have been using the service for about 4 months and I am very satisfied. Dropshipping has only been offered for a short time and of course there are occasional difficulties with new systems, but the service from the Selfnamed team was always very helpful and responded immediately. So I can rate the service with 5 stars and the products are really very good. I'm more than satisfied, only deducting one point because I had technical difficulties at the beginning, that cost me some time. But hey, top company

UNPLANTED

Oct 23, 2023  on Shopify

Impressed by the concept, the product selection and certifications. Some minor bugs with the app, but they are fixed now. I like it so far. Yet to see if the shipping, delivery and returns services are good.

Medusa Skin

Oct 03, 2023  on Shopify

I have been trying to work with this company for 2 months. Their app is just FULL OF BUGS. I don't understand why they didn't just fired their developer. They must really like him to let him do so much mistakes. The import function just simply don't works, so imagine if you receive orders... Apart from that I tried the old way (placing order one by one on their website) and it's just a complete mess. There is no automation for tracking. No automation for VAT rules (they charge it to you even though you have a VAT number). And the WORST PART IS THEIR SHIPPING PARTNERS. THE SHIPPING FEES are super high and the package get returned to the factory every time because instead of delivering without signature, they deliver it with signature ; making the whole delivery thing such a nightmare... When doing dropshipping from China the products are just delivered in the mailbox and that's it; no problem with signature thing. In short, just stay away from this company at all cost until the sugar mommy money feeding the dev team realize it's time to change the devs for real.

The Knickknack Shack by Darthside LLC

Sep 18, 2023  on Shopify

At first, I was very excited to sell the products offered by this company. A customer placed an order on August 11, 2023; I had the package shipped to my address because I wanted to check the packaging and smell the products before I sent it out to my customer. Two of the bottles were damaged, so I contacted Selfnamed for help on August 25, 2023. On August 28, 2023, Nicole from Selfnamed replied to my email and offered to either re-ship the damaged products or refund the cost of the two damaged bottles. I chose to have them re-ship. On September 7, 2023, I sent an email to Nicole asking for a status update. I sent another email on September 11, 2023, again asking for a status update. I reached out again and again, with no response. On Wednesday, September 13, 2023, I finally heard back from Nicole. She said she forgot to hit "send" on her email. (How do you forget to hit SEND on an email???) which is why I had not heard from her sooner. Anyway, she said that she would check the status of the shipment, it was scheduled to go out this week. Today is September 17, 2023. I have not heard anything more about this replacement. My customer is LIVID. I will probably have to issue a refund. This is a terrible way to conduct business. Stay away from this company. They will not take care of your issues or concerns; they will just give you lame excuses. I'm really, really angry.

Scroll to Top