SelfNamed Cosmetics App Review: Pros, Cons & Shopify Insights

Customer reviews: Selfnamed: Cosmetics on demand

The SelfNamed Cosmetics app for Shopify enables merchants to create and sell personalized cosmetics on demand. This review covers its features, pricing, and real user experiences to help you decide if it fits your business.

Reviews (38)

Overall rating

4.4

5

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4

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2
2
1

7

What Merchants Think

Merchants using "Selfnamed: Cosmetics on demand" have mixed experiences. While many appreciate the high quality of products and ease of use in setting up and operating their online stores, others have faced significant challenges with customer support and order fulfillment. There is an evident disparity in service experiences, making the overall reception of the app quite varied.

Key Strengths

High-quality, customizable skincare products and packaging
Easy-to-use app and integration with e-commerce platforms
Effective design tools for branding and product design
Responsive customer support for technical issues (in some cases)
Smooth dropshipping process with organic and vegan product options

Common Concerns

Significant delays in order fulfillment and inaccurate shipping times
Inconsistent customer service and slow response times
Technical issues, such as bugs and syncing problems with Shopify
Complexity in modifying product designs without starting from scratch
Order and delivery complications, including high shipping fees and issues with shipping partners
Limited support options, primarily restricted to email with delays

Final Thoughts

"Selfnamed: Cosmetics on demand" continues to impress with its product offerings and user-friendly design tools, making it a good choice for businesses seeking customizable skincare solutions. However, frequent customer support shortcomings and operational glitches highlight the need for improvements to fully capitalize on its potential. Merchants should weigh these factors against their specific business needs to determine if the app aligns with their expectations.

The Knickknack Shack by Darthside LLC

Sep 18, 2023 on Shopify

At first, I was very excited to sell the products offered by this company. A customer placed an order on August 11, 2023; I had the package shipped to my address because I wanted to check the packaging and smell the products before I sent it out to my customer. Two of the bottles were damaged, so I contacted Selfnamed for help on August 25, 2023. On August 28, 2023, Nicole from Selfnamed replied to my email and offered to either re-ship the damaged products or refund the cost of the two damaged bottles. I chose to have them re-ship. On September 7, 2023, I sent an email to Nicole asking for a status update. I sent another email on September 11, 2023, again asking for a status update. I reached out again and again, with no response. On Wednesday, September 13, 2023, I finally heard back from Nicole. She said she forgot to hit "send" on her email. (How do you forget to hit SEND on an email???) which is why I had not heard from her sooner. Anyway, she said that she would check the status of the shipment, it was scheduled to go out this week. Today is September 17, 2023. I have not heard anything more about this replacement. My customer is LIVID. I will probably have to issue a refund. This is a terrible way to conduct business. Stay away from this company. They will not take care of your issues or concerns; they will just give you lame excuses. I'm really, really angry.