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Customer reviews: Selfnamed: Cosmetics on demand

Develop by Selfnamed

Reviews (76)

Overall rating
4.5

What Merchants Think

Merchants using "Selfnamed: Cosmetics on demand" have mixed experiences. While many appreciate the high quality of products and ease of use in setting up and operating their online stores, others have faced significant challenges with customer support and order fulfillment. There is an evident disparity in service experiences, making the overall reception of the app quite varied.

Key Strengths

  • High-quality, customizable skincare products and packaging
  • Easy-to-use app and integration with e-commerce platforms
  • Effective design tools for branding and product design
  • Responsive customer support for technical issues (in some cases)
  • Smooth dropshipping process with organic and vegan product options

Common Concerns

  • Significant delays in order fulfillment and inaccurate shipping times
  • Inconsistent customer service and slow response times
  • Technical issues, such as bugs and syncing problems with Shopify
  • Complexity in modifying product designs without starting from scratch
  • Order and delivery complications, including high shipping fees and issues with shipping partners
  • Limited support options, primarily restricted to email with delays

Final Thoughts

"Selfnamed: Cosmetics on demand" continues to impress with its product offerings and user-friendly design tools, making it a good choice for businesses seeking customizable skincare solutions. However, frequent customer support shortcomings and operational glitches highlight the need for improvements to fully capitalize on its potential. Merchants should weigh these factors against their specific business needs to determine if the app aligns with their expectations.

Green Cloud Nine

Mar 27, 2025  on Shopify

I have been using this app for about 4 months now, the products are of good quality there are many glitches in the tool and things to be improved to make it more efficient. On the plus side are the products, they keep including new ones and they are of high quality and You can start a business quickly with them. You can preview your products and they provide automated mockups directly to your shopify. The ordering process is quite seemless once you know what settings to apply which are not explained anywhere. On the need to improve section i would mention that the support team takes quite a long time to answer and we had a few issues until now. One of them is not being able to give access to other users like your graphic designers, so everything needs to be managed from one user account. Key functionalities like being able to delete old or no longer needed designs in the design studio are not available and they create a big chaos of designs with so many products and customisations. Also the filtering options in the my products sections is very limited and does not allow you to group them. The process of creating and applying templates to products could be simplified, unfortunately they do not provide tutorials on how to do it properly so I had to make a lot of mistakes until i worked it out. There are also inconsistencies for example the product has a name on the website and a different one in the templates and some templates do not have the right dimmensions. Beyond the tool, we have had a couple of issues with shipments, the delivery times are much longer than what it is stated in the website. My last customer order was placed on 17 March and the customer just told me they have not yet received it after 10 days. This is a big issue!

Silk&Echo

Jan 08, 2025  on Shopify

Selfnamed offers a great range of products, and integrating it into my Shopify store was seamless. The overall product quality is impressive, and I appreciate their wide selection. However, the fulfillment times are considerably longer than what they claim on their site, which has been disappointing. Another downside is not being able to update designs for product packaging on the fly—you have to remove the product entirely and add a new one with the revised design. While there’s definitely potential here, these drawbacks make the experience less smooth than I had hoped.

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