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Customer reviews: Selfnamed: Cosmetics on demand

Develop by Selfnamed
<h3>What Merchants Think</h3> <p>Merchants using "Selfnamed: Cosmetics on demand" have mixed experiences. While many appreciate the high quality of products and ease of use in setting up and operating their online stores, others have faced significant challenges with customer support and order fulfillment. There is an evident disparity in service experiences, making the overall reception of the app quite varied.</p> <h3>Key Strengths</h3> <ul> <li>High-quality, customizable skincare products and packaging</li> <li>Easy-to-use app and integration with e-commerce platforms</li> <li>Effective design tools for branding and product design</li> <li>Responsive customer support for technical issues (in some cases)</li> <li>Smooth dropshipping process with organic and vegan product options</li> </ul> <h3>Common Concerns</h3> <ul> <li>Significant delays in order fulfillment and inaccurate shipping times</li> <li>Inconsistent customer service and slow response times</li> <li>Technical issues, such as bugs and syncing problems with Shopify</li> <li>Complexity in modifying product designs without starting from scratch</li> <li>Order and delivery complications, including high shipping fees and issues with shipping partners</li> <li>Limited support options, primarily restricted to email with delays</li> </ul> <h3>Final Thoughts</h3> <p>"Selfnamed: Cosmetics on demand" continues to impress with its product offerings and user-friendly design tools, making it a good choice for businesses seeking customizable skincare solutions. However, frequent customer support shortcomings and operational glitches highlight the need for improvements to fully capitalize on its potential. Merchants should weigh these factors against their specific business needs to determine if the app aligns with their expectations.</p>

Reviews (76)

Overall rating
4.5

What Merchants Think

Merchants using "Selfnamed: Cosmetics on demand" have mixed experiences. While many appreciate the high quality of products and ease of use in setting up and operating their online stores, others have faced significant challenges with customer support and order fulfillment. There is an evident disparity in service experiences, making the overall reception of the app quite varied.

Key Strengths

  • High-quality, customizable skincare products and packaging
  • Easy-to-use app and integration with e-commerce platforms
  • Effective design tools for branding and product design
  • Responsive customer support for technical issues (in some cases)
  • Smooth dropshipping process with organic and vegan product options

Common Concerns

  • Significant delays in order fulfillment and inaccurate shipping times
  • Inconsistent customer service and slow response times
  • Technical issues, such as bugs and syncing problems with Shopify
  • Complexity in modifying product designs without starting from scratch
  • Order and delivery complications, including high shipping fees and issues with shipping partners
  • Limited support options, primarily restricted to email with delays

Final Thoughts

"Selfnamed: Cosmetics on demand" continues to impress with its product offerings and user-friendly design tools, making it a good choice for businesses seeking customizable skincare solutions. However, frequent customer support shortcomings and operational glitches highlight the need for improvements to fully capitalize on its potential. Merchants should weigh these factors against their specific business needs to determine if the app aligns with their expectations.

Root & Renew

Feb 26, 2025  on Shopify

If you're launching a cosmetic brand, Selfnamed is an absolute game-changer! Their Shopify integration makes it so easy to manage product development, and their custom formulations are top-tier. The process is smooth, and their customer support team is incredibly responsive and helpful. Whether you're just starting or looking to expand, Selfnamed provides everything you need to build a standout beauty brand. I highly recommend it for any beauty entrepreneur!

JK Natural Beauty

Feb 07, 2025  on Shopify

Ich liebe den Service und die Produkte

AKUA - Natural Skincare

Jan 17, 2025  on Shopify

First of all I'm impressed with the quality of their products. Everything is well-made, from creams and serums to packaging. The app is incredibly easy to use, making it simple to manage orders and streamline operations. What truly stands out, though, is their customer support. I faced an issue with shipping caused by the courier, and even though it wasn’t their fault, the SelfNamed team (special thanks to Utpinjar!) went above and beyond to help me resolve it quickly and efficiently. I’m very happy with the service and products, and I’ll definitely continue working with them. Highly recommended!

Shape Cosmetics

Jan 12, 2025  on Shopify

A very good system! The products are very high quality and easy to use or market. The online designer is super easy to handle and works very well. If you have any questions, the support is always available, even very quickly. We can only recommend the system and the app Selfnamed!

Resnova UK Branch Ltd trading as rès növa

Jan 08, 2025  on Shopify

** updated review *** Following my initial review, the service has really improved. It appears that there are more staff working at Selfnamed now, previously I just received an email from the same person, but now there are different people replying. The speed of response is really quick now, and the team are helpful. I put the problems I had earlier down to 'teething' problems. Looking towards success with Selfnamed now. Set up my store and branded 66 products with Selfnamed. I did a test order on my store, and it went through fine. I did a further 3 orders to provide products to 2 UGC creators and 12 products to myself to photograph, and I had no end of problems. The two UGC orders wouldn't fulfil. I reached out to the support team who kept on telling me the same thing (i.e. look at the reason) despite me telling them there wasn't a reason. They eventually sent a request to access my Shopify store, yet despite giving them access 3 working days (5 calendar days) ago, no one has logged into look at it. This is really awful service - if these had have been customer orders I'd be screwed. I'm now deleting the Selfnamed products from my store and deleting the app.

Koryo Skincare

Jan 06, 2025  on Shopify

Selfnamed is an excellent app for anyone looking to sell high-quality, customizable skincare products. The organic and vegan formulas are a big plus, and the dropshipping process is smooth and efficient. The label customization feature makes branding easy and professional. While the product quality is impressive, occasional technical glitches and response times from customer support could be improved. Overall, it's a great tool for building a personalized skincare line.

AnnAGA Luxury Skincare

Jan 06, 2025  on Shopify

It's been an amazing experience. I cannot wait to see what the future holds for us all..

Kindof Good

Dec 29, 2024  on Shopify

Very happy with my experience so far. I have used their design service and they have been very accommodating towards my requests for some changes. I have also ordered some sample products and couldn’t be happier with the quality.

theVINTAGEshope

Aug 05, 2024  on Shopify

Working with selfnamed for a few days , till now the experience is amazing .

UNPLANTED

Oct 23, 2023  on Shopify

Impressed by the concept, the product selection and certifications. Some minor bugs with the app, but they are fixed now. I like it so far. Yet to see if the shipping, delivery and returns services are good.

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