As much as I love the products on this app, the customer service, shipping speed, and printing issues are extremely frustrating. I have an order that was placed 21 days ago and, as of today, it still hasn’t been shipped. I’ve tried reaching out to customer service multiple times with no response. There is no live chat, and while they state that customer service will respond within 24 hours, that often doesn’t happen. In many cases, you’re forced to send another message just to follow up.

I truly love working with SelfNamed, and I genuinely love their products. I use them myself on a daily basis, which says everything about their quality. The products are beautifully natural, high-quality, and you can really feel the difference when using them. They smell absolutely wonderful and feel luxurious on the skin. On top of that, their customer service is outstanding. The team is incredibly kind, responsive, and always quick to reply. They are very helpful, knowledgeable, and always happy to give advice whenever needed. Working with SelfNamed is an absolute pleasure, and I highly recommend them to anyone looking for premium, natural products and excellent service.

For some reason, all my products with my design disappeared, and I thought that was it, I'd have to start all over again. But the team at Selfnamed helped me and restored everything, for which I'm very grateful. Thank you for helping your clients.

Everything seems to connect properly but I've been unable to get any orders to go through for over a month. I just get a "something went wrong" error. Nothing I try works and the response time for assistance from Selfnamed takes multiple days between messages which makes it impossible to actively troubleshoot. The only advice I've received is to uninstall all other apps and try again. That's not happening. The other apps are actually selling things. I've delisted all 60 Selfnamed items I have in my store because of this. It's a shame because of how much work I've put into the labels.

Selfnamed set the bar incredibly high for both product quality and customer service. There formulations are high quality and proven to deliver results. The final products we received were exactly what we envisioned. The ingredients are clearly high-quality. The team at selfnamed.com has been professional, responsive, and incredibly supportive throughout the entire process, they are a reliable partner that I highly recommend to anyone looking to launch or scale their skincare line!

They are a very serious company, and they treat the customers very well. I totally recommend working with them.

A dream of mine has to start my own skincare line, but overhead cost for wholesale and all the fees has been a barrier for years. I am an industry educator and professional and reviewed all of their product offers to come here and say their formulations are quality. Starting your own company with FDA tested and extensive product details from scent to percent natural and organic are easy to digest on their page to create something beautiful. No monthly fee and paying per order for drop ship has been a great ey to start my business to learn customer trends and see what they are buying before investing heavily in my wholesale purchase. You get to flex up and minimize your cost by then offering both drop ship and wholesale. Again, looked at other companies that offer similar services but with only 7-10 products. Making you unable to differentiate yourself from the competition. The adobe illustrator files provided as templates to really make the brand your own if you are savvy with computers and design, but they offer support in design AND they have templates where you can build the product on their page. I went the adobe route and changes the product names and did designs that will ensure I am truly differentiated. Retinol alternative anti aging, to trending ingredients like niacinamide and glycolic. They quite literally have everything you need to create beautiful skincare brand.

I’ve been using Selfnamed for a while now, and their products are absolutely amazing, the quality, packaging, and overall branding options are top-tier. You can tell they really care about making their formulas and designs stand out. However, I’ve noticed that their customer support isn’t as responsive as it used to be. They used to reply super fast, but since the company started scaling, responses seem slower and less personal. I understand growth can stretch resources, but I hope they bring back that same level of support they had before. Still, I’ll continue using them because their product quality is genuinely impressive, one of the best in the private-label skincare space.

I have been using Selfnamed for several months now, I really like the quality of products, smooth navigation, and support from the Team!

Selfnamed has been a game-changer for us! The platform is easy to use, the product quality is top-notch, and the branding options are beautifully executed. Their customer support is also really responsive. We’ve been able to create a seamless private label experience, and our customers love the final result.