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Customer reviews: Shopify Search & Discovery

Develop by Shopify

The Shopify Search & Discovery app helps merchants enhance their store's search functionality, product recommendations, and navigation. Reviews from real users provide insights into its performance, ease of use, and impact on sales—helping you decide if it's the right fit for your business.

Reviews (511)

Overall rating
4.1

What Merchants Think

Merchants generally view the "Shopify Search & Discovery" app as a valuable tool for enhancing their store's search capabilities and product discovery. While many appreciate its functionality and the ability to offer better search experiences for customers, some have expressed concerns about certain limitations and areas for improvement. Overall, the app is seen as a crucial addition for stores looking to enhance user experience and search precision.

Key Strengths

  • Offers improved search functionality and product discovery.
  • Free to use, providing a cost-effective solution for merchants.
  • Helps increase site conversion rates.
  • Facilitates cross-selling and complementary product recommendations.
  • Easy to integrate and setup within stores.

Common Concerns

  • Limitations on filter options, such as the maximum number displayed and customization per collections.
  • Search limitations, including issues with SKU searches and search result filtering by image.
  • Some features, like filter visibility, are language-specific and may not work well with multiple languages.
  • Insufficient customization options for presenting search results and product recommendations.
  • Challenges with integrating and functioning seamlessly with certain Shopify themes and large inventories.

Final Thoughts

The "Shopify Search & Discovery" app is a well-received tool that enhances a store's search efficiency and product discovery capabilities. While its free nature and core strengths make it a preferred choice for many merchants, there are areas that require further enhancements to address limitations and improve user experience. Continued development and updates will likely increase its adoption and efficacy across diverse store requirements.

Ranok Inc

Apr 10, 2024  on Shopify

Update: The issue has been resolved, I'm happy. Everything was working fine until one day. One of the main filters, availability, stopped working. The support can only write half a screen of text about how sorry they are and how they understand how important it is. But the ability to solve the problem is absent. I never thought I would say this, but Shopify support has become more useless than Amazon support.

Sassy Lux Designs

Apr 05, 2024  on Shopify

Absolutely love how Shopify is eveolving to make the platform a success for us. This in my opinion, is a must have for all brands looking to generate massive sales for their brands.

Black Wagon Kids

Mar 30, 2024  on Shopify

This definitely helps you select products that can compliment each other, like outfits, etc. Let's me feel like I have first hand in promoting combinations in my clients tastes. A little cumbersome to use though: - The search results window is fixed on the page and covers the product you are selecting complimentary prods for. It would be much easier if I could move that results list over to the side and eyeball possibilities - Search results show all status' of products. Don't see if they are eligible to display or not until you add them to the products list. - Would love if the display of complimentary products had option to suppress the product title and display a line grid of the first 3-4 recommendations. It would show there are more than just one suggestion. The '>' isn't always noticeable. Just making more work for the customer. Apps need to make things clear for them. Could be enhanced just a little for big paybacks

Poole Harbour Watersports

Feb 26, 2024  on Shopify

This is a great, easy to use app. works seamlessly on the website and our click rate has increased rapidly already. good reports provide great insight into any missed searches and keywords

NnbGlobal

Jan 10, 2024  on Shopify

Orders are not fetching till now - kindly Auto tune up to get healthy targets on Orders for a life time in order to continue to stick on the sales channel. Help this channel : https://nnbshopi.myshopify.com/ and https://nnbglobal.blogspot.com/ encourage me as unselfish of e.commerce, guide the people get the orders and able to pay upcomming fees after the trial period. Make success the trial period. I am unable to do much. Senior Developers may can help us with out our request in " Auto Tune Up " mode. Please apply marketting places to which countries actually CJdropshipping and Shopify doing well rather Country India. Auto fix for the same. Appreciates the Good Offices

PeachPerfectSkin

Jan 06, 2024  on Shopify

Update after few weeks of reseach.. The issue was on my side.. I installed the custom code which killed "Search & Descovery" app. Shopify support was so kind to check my templates and point me out the cause of the issue. Great work guys and the app is just what I need for my eshop! Hello. In general, the app is OK, but it has some flaws, making it impossible to use in my particular case. 1. It lists more products that it's configured manually. For example, you have only 3 products configured manually to be displayed in a certain place, but your template allows for a maximum of 6 products in that position. So this app just adds some random items to the list on top of those added manually. 2. Dawn v12.0 is not supported. I contacted the dev team on the subject, but have received no reply so far. I hope this is because of Christmas vacation time.

Vidlogix

Dec 30, 2023  on Shopify

It is a real junk app like most Shopify apps. The people responsible for managing these apps are not smart people and should probably seek employment elsewhere like McDonald's. It is 2024 and you merchants can't, for example, filter on percent discount or review distribution. Sure, you can do it, but it's a manual process. Try scaling that for large businesses and you are screwed.

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