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Customer reviews: Shopify Search & Discovery

Develop by Shopify

The Shopify Search & Discovery app helps merchants enhance their store's search functionality, product recommendations, and navigation. Reviews from real users provide insights into its performance, ease of use, and impact on sales—helping you decide if it's the right fit for your business.

Reviews (487)

Overall rating
3.6

What Merchants Think

Merchants generally view the "Shopify Search & Discovery" app as a valuable tool for enhancing their store's search capabilities and product discovery. While many appreciate its functionality and the ability to offer better search experiences for customers, some have expressed concerns about certain limitations and areas for improvement. Overall, the app is seen as a crucial addition for stores looking to enhance user experience and search precision.

Key Strengths

  • Offers improved search functionality and product discovery.
  • Free to use, providing a cost-effective solution for merchants.
  • Helps increase site conversion rates.
  • Facilitates cross-selling and complementary product recommendations.
  • Easy to integrate and setup within stores.

Common Concerns

  • Limitations on filter options, such as the maximum number displayed and customization per collections.
  • Search limitations, including issues with SKU searches and search result filtering by image.
  • Some features, like filter visibility, are language-specific and may not work well with multiple languages.
  • Insufficient customization options for presenting search results and product recommendations.
  • Challenges with integrating and functioning seamlessly with certain Shopify themes and large inventories.

Final Thoughts

The "Shopify Search & Discovery" app is a well-received tool that enhances a store's search efficiency and product discovery capabilities. While its free nature and core strengths make it a preferred choice for many merchants, there are areas that require further enhancements to address limitations and improve user experience. Continued development and updates will likely increase its adoption and efficacy across diverse store requirements.

Performance HQ

Nov 19, 2025  on Shopify

This pathetic 5,000 product limit is a total joke in late 2025, once your collection hits 5,001 items, EVERY filter vanishes completely. No price, no brand, no size, no fitment, no vehicle compatibility – nothing. Customers get dumped onto an endless, unsearchable wall of products and immediately abandon cart. I sell alloy wheels and vehicle parts: a single "All Wheels" collection blows past 10k–20k variants in days. Filters die instantly, forcing me to hack the site into hundreds of tiny, stupid sub-collections ("Wheels – Brand A 17-inch", "Wheels, Brand B Black", etc.). The navigation is now a confusing nightmare, looks like a cheap amateur site, SEO is destroyed, and customers rage-quit because they can't find anything. Conversions? Obliterated. Bounce rate? Through the roof. Support tickets? Exploded with "your site is broken" complaints. Shopify's official "fix" is to split everything, yeah, thanks for killing the customer experience on every automotive, electronics, or fashion store with actual inventory. This limit hasn't budged in years despite thousands begging for 50k+. Total garbage. Avoid this "free" app like the plague and pay for a real third-party solution that isn't stuck in 2015. Shopify, remove this insulting 5k cap NOW or admit you don't want serious merchants. One star is generous.

Bessie

Nov 18, 2025  on Shopify

Absolutely terrible - I cannot believe you can't filter by tags. Highly recommend you stay far away from this app and use a different filtering and recommendation system, especially if you have many SKUs

J&A Photography Studio

Nov 07, 2025  on Shopify

I have never used such app, there is no way to show what I customised for my customers which is unacceptable.

HAJEX

Oct 26, 2025  on Shopify

Live connection to HAJEXBolt.com to Pass Orders, Manage Inventory, Shipping and Product Information and Ofcourse get Best Shipping Rates :)

Smartwatch-straps.co.uk

Sep 30, 2025  on Shopify

Please fix the 5K filter limit on collectionpages, especially for Shopify Plus users this limit should be removed and does not fit an innovative platform like Shopify.

Netherworld Post Office

Sep 25, 2025  on Shopify

Relies too heavily on assumed auto-recommendations -- would love to be able to remove SPECIFIC auto recommendations, leave the rest, and have the available slots auto-generate. Secondly -- need to be able to ban specific products from ever auto-generating. There are things in my store (blank envelopes etc) that are great for functional use but I never want recommended. 3 out of 5 stars because of two major functionality omissions -- add these and will gladly upgrade to 5 stars.

Run 619 Insoles

Sep 22, 2025  on Shopify

I spent an hour trying to get this app working with basic filters, and it was nothing but dead ends. Total waste of time. This app is a steaming pile of garbage, shame on the developers for releasing something this broken.

Legendary TCG

Sep 15, 2025  on Shopify

I was facing an issue with the app. however after contacting the support team Jack helped me solve that problem very effectively.

Staci Styles

Sep 13, 2025  on Shopify

The one feature I wish it had was the ability to set rules for recommendations. I get auto-generated ones that don't make sense, like a ring and a baby onesie. If I could select which tag or collection to recommend from, the auto-generate would be more accurate for upsells.

STÄGER SPORT NZL

Aug 29, 2025  on Shopify

Pretty good. Makes it easier to provide a simple link to complimentary products in theme setup rather than product description text.

Scaffolded Math Shop

Aug 23, 2025  on Shopify

All of my recommended products on every product in my store was reset to some random default with no warning, giving me hours if not weeks of work to do. Editing to now mention that changes to the recommended products are not sticking. The app is showing random products in the recommended section and there is no way to edit it. This is really, really frustrating. I've been wondering why sales have been down the last few days, now I know why. The "hide default" products is not working.

Egoist Underwear

Aug 21, 2025  on Shopify

Yes, the app is free, but it’s missing a lot of important functionalities. For example, you can’t set the “in stock” filter to be checked by default, you can’t display available variants directly on the collection page, and there’s no quick buy option. The list goes on.

Yousability Books

Jul 18, 2025  on Shopify

Under “Search & Discovery” app’s Recommendations tab, I have put 3 specific items in the Related Products column for each of my products (a total of 8 products), yet on the live website, the You May also like section only displays, 1 or 2 items, not all 3 items I’ve specified, and it is inconsistent in it's display tendencies. The settings within Shopify (Maximum products to show) for the “Related Products” is set to 3. Why am I seeing less than 3 items displayed on the live site? This app sort of does what I want, but not exactly as I want, therefore, 3 stars. Please work to improve this.

Gloves To Your Door

Jul 12, 2025  on Shopify

The app provides some great features to improve search and product discovery. It would get 5 stars if the Recommendation feature worked in reverse for custom product pairings.

International Beauty

Jul 03, 2025  on Shopify

Its really not that good, slow, not very customizable, and theres a glitch with the in stock filters

Bambino Fine Shoes

Jun 29, 2025  on Shopify

Unfortunately the filter of sizes does not work at all. Even though we have selected for out of stock merchandise not to show up, it still does. Additionally, it fails to filter sizes properly. Not recommended

Schmusewerk.de

May 28, 2025  on Shopify

Alles funktioniert so, aber ihr müsst es bei den neuen Themes anpassen, denn er zeigt beim Filtern Inhalte an, die nicht dazu gehören.

The Postereo

May 26, 2025  on Shopify

Very bad users experience and the fact that I cannot customize URLs is stupid. Have you looked at your URLs after createing filter? They look like this "filter.v.t.shopify.theme=gid%3A%2F%2Fshopify%2FTaxonomyValue%". Who wants to have these URLs in their website?

EMENTA

May 16, 2025  on Shopify

I need to remove the product recomendations from my product page, and it is impossible, the app is not visible in the theme editor, there is no option to not show the product recommendatioons on product page, and there is no support to talk to

Rad & Happy

May 15, 2025  on Shopify

Seriously just let me add a tag and then don't recommend products with that tag. Products like free shipping add-ons, products that are only visible to certain customers, etc.

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