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Customer reviews: Seal Subscriptions App

Reviews (2,232)

Overall rating
4.9

What Merchants Think

The "Seal Subscriptions App" receives generally positive feedback from merchants, highlighting its ease of use, comprehensive features, and responsive customer service as standout attributes. While many appreciate its affordability and intuitive setup process, some users experience technical glitches and communication lags with support, especially those located in different time zones.

Key Strengths

  • Easy setup and user-friendly interface.
  • Responsive and helpful customer support team.
  • Flexible pricing plans with a functional free tier.
  • Comprehensive features for managing subscriptions effectively.
  • Seamless integration with Shopify and other apps.

Common Concerns

  • Technical glitches, including subscription and transaction errors.
  • Challenges with time zone differences in customer support.
  • Limited in-app feature enhancements and analytics.
  • Difficulty in customizing subscription intervals and pricing structures.

Final Thoughts

Overall, the "Seal Subscriptions App" is well-regarded for its functionality and cost-effectiveness, providing robust solutions for subscription-based e-commerce needs. While certain limitations and technical issues are noted, the app's strong support and comprehensive offerings make it a recommended choice for many Shopify merchants.

Loot Vault

Feb 17, 2025  on Shopify

Was looking at paying someone to do the process for me but the support Seal provides made it so easy anyone can do it! Amazing and exactly what i wanted.

Kai Tallow, LLC

Feb 17, 2025  on Shopify

Powerful app, lots of features available and good integrations. Subscriptions are a big upgrade for my company.

petscornerstore

Feb 17, 2025  on Shopify

Amazing technical support, even though I am all the way in Australia, the team at Seal Subscriptions always provide reliable and swift support. Thank you!

Merry Go Round

Feb 17, 2025  on Shopify

I have been using Seal for a while now for my baby equipment rental business. It's not difficult to use, the support is top notch (they are always helpful) and it's a good solution for us for now. There are some things that we could do with having (which they've not developed yet) but they are open to looking at these developments in the future. I would recommend.

StlBx Storage, Shipping Container Sales and Modifications

Feb 14, 2025  on Shopify

it works. thats all I ask for so thank you for making it relatively easy and for having solid support just incase.

HI-VIBE Superfood Juicery

Feb 13, 2025  on Shopify

The app is great, easy to use, and support has been excellent in troubleshooting a few issues. Highly recommended over the other overpriced options.

Kurami

Feb 11, 2025  on Shopify

Great service, had some issues with the API so had to request a new feature, and they delivered it in a couple days! Highly recommend :)

Terme di Comano Skincare

Feb 11, 2025  on Shopify

The app isn’t functioning correctly. When our customers unsubscribe from our plan, they are not actually unsubscribed and continue to be charged the subscription fee every month.

Grimoire&Alchemy

Feb 09, 2025  on Shopify

This app has been nothing but a headache since day one, even paying for the highest tier. Half of my subscriptions don't go through (customer support blames shopify, shopify blames the app)- the only fix is to cancel the current order and send a new subscription link to every customer this effects every month (they do advertise some thing you can pay for to 'help the payments go through- I shouldn't have to pay for another thing to fix the issues that should exist in the first place for an app I already pay for). It is extremely hard to use and confusing- the way things are worded are not user-friendly. There are only a few help videos online, which I did use, but there are no help videos for many of the issues I have come across. It's very hard to get in contact with support since they are in a different time zone, especially for time-sensitive issues that arise right before/at renewal time- if you're in the states, expect about 24 hours between each response- I usually email with the issue, a day later get a response asking questions, reply answering the questions, a day later get another response with more questions or possible fixes, reply that the fixes did not work, another day for another response, so one issue that should be resolved within a few minutes takes 3-7 days. Automations don't work properly- I just had over 250 subscriptions renew to the wrong product because the automation didn't go through, even though it shows fine on my end. The app uncancels and unskips randomly, and charges people when they have already cancelled, which means a lot of angry emails. Unfortunately, I will be moving to another app, because I am losing so much time to answer customer service emails and fix issues, and losing income because so many customers who no longer trust me because every renewal there are huge issues and I seem unorganized and confused (which I am). The one good thing is customer service is always friendly, even if they can't usually help or fix my issues.

Cooking with Love For Pups

Feb 07, 2025  on Shopify

Very good customer service if you call on Whatsapp or email. Zan was very easy to work with, thorough, and knowledgeable. Subscription app is comparable to others at a lower rate. I'm a fan.

miraclemane

Feb 07, 2025  on Shopify

Really good so far! Was able to get help immediately from their support team with an issue that I had with the widgets when I installed the app. They responded in good time and I am loving the addition it brings to my website!

Brickframer

Feb 05, 2025  on Shopify

This app has been very useful for us to manage subscriptions, it is very easy to use, and support team is great too.

Lab Tested Supplements

Feb 04, 2025  on Shopify

The support team is incredible, really unlike anything I have ever seen. Top notch 5 star app, start free and pay as you scale up without paying a percentage.

Columns Cup

Jan 31, 2025  on Shopify

So far so good, easy to set up and lots of features available. The plans look really fair compared to the other apps

Back Mountain Microgreens

Jan 30, 2025  on Shopify

Things are going well. Some of the fields are a bit confusing, but it's a lot to take in at once. Everything seems to be functioning fine, I'm just still getting used to all the different functionalities.

USolve

Jan 26, 2025  on Shopify

Great app for your store. Great customer support. I had problems with the name of the Subscription being translated correctly and Nathan was very efficient in establishing the cause of the problem and resolving the issue. I have been using the app for a while now and think it is a great addition to any Shopify Store. Our customers can adapt subscription easily to their needs and the platform is very user friendly.

Lili

Jan 23, 2025  on Shopify

There was an issue where the delivery charges were charged 2x only on the subscription purchases, instead of just once. I contacted the support and they said its an issue from shopify, but shopify said it's the apps issue. this went back and forth for almost 2 months and nobody could resolve my issue. They took my money and couldn't get the app to work right.

Fluid Solar Roasted Coffee

Jan 20, 2025  on Shopify

We have been using Seal Subscriptions for a few years now. It is easy to use and our customers love having complete control over delivery scheduling and modifying products. The software team at Seal was also very fast at assisting with a small update we required. Great App and Great Support!

EctoPro Premium Protein

Jan 19, 2025  on Shopify

Great way to add subscription services to your Shopify webpage. The support team is very responsive with any questions or system integration needs. Highly recommend!

Bulle

Jan 18, 2025  on Shopify

The customer service has been outstanding—they always respond within 24 hours, which is truly remarkable! The subscription service is an excellent addition to my website. It provides my customers with peace of mind, ensuring that a new component for their recent purchase is conveniently delivered to their doorstep every three months. Highly recommend this platform!

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