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Customer reviews: Ryviu: Product Reviews & QA

Develop by Ryviu

Reviews (1,524)

Overall rating
4.8

What Merchants Think

Overall, merchants have a positive view of "Ryviu: Product Reviews & QA." They find it to be an effective and user-friendly app for managing product reviews and questions. The app is praised for its ease of setup, affordability, and its ability to integrate seamlessly with Shopify and other platforms. Many users highlight the exceptional customer support that aids in setup and solves issues promptly, which enhances their overall experience.

Key Strengths

  • Excellent customer support and assistance, often mentioned by name such as Yen, Chloe, and Selina.
  • Ease of setup and user-friendly interface.
  • Effective integration with Shopify and other e-commerce platforms.
  • Ability to import reviews from platforms like Etsy and Amazon.
  • Value for money, especially with the basic and free plans offering robust features.
  • Customization capabilities for displaying reviews.

Common Concerns

  • Occasional issues with review widgets not being compatible with certain plans.
  • Reported bugs and technical issues that can disrupt service, such as problems with email automation.
  • Concerns about features being advertised but only available on higher-tier plans.
  • Slow or unhelpful response from customer support in some cases.
  • Difficulty managing reviews from specific geographic sources.

Final Thoughts

"Ryviu: Product Reviews & QA" is generally well-received by merchants looking for a competent and affordable review management tool. It stands out due to its strong customer support and ability to integrate with multiple platforms. However, some users face challenges related to technical issues and plan limitations. Overall, it is recommended for businesses, especially those starting or using Shopify, who need a reliable review system to enhance customer trust and engagement.

RoséGlo

Aug 15, 2024  on Shopify

My favorite reviews app by far! Mai is also so helpful and patient and helped me customize my app. Thank you so much :)

PrintEaseStore

Aug 12, 2024  on Shopify

The Ryviu: Product Reviews & QA app is perfect for adding reviews and Q&A to your website. It's easy to use and has significantly increased customer trust. A special thanks to the support team, especially Selin. She quickly and professionally resolved all my issues. I highly recommend Ryviu to everyone!

Modern Essentials Australia

Aug 07, 2024  on Shopify

Answered super quick and were able to see the issue straight away and offer a fix, my own IT couldn't do that! And they followed up after it was fixed. Very helpful Thanks Dan and Chloe!

My Store

Aug 05, 2024  on Shopify

I just started learning Shopify and this was my first attempt at working at Ryviu. In general, Shopify itself is quite understandable for a person who sees it for the first time. Although there are difficulties))) but this is due to insufficient experience. So far I’m very interested and enjoying it. Selina, the support girl very quickly helped me resolve the issue. For which I thank her very much.

Shop DJTrump

Jul 31, 2024  on Shopify

The best, hands down customer support is off the charts! I'd never use any other review app, thank you so much!!!

Decor Plasters by Hermann

Jul 29, 2024  on Shopify

Fast support, really helpfull. Right now, we are using free plan but we want to upgrade in the future.

Medicura

Jul 23, 2024  on Shopify

"I would like to express my great satisfaction with the support provided by Selina. She helped me immensely and did a remarkable job. Thanks to her assistance, I was able to resolve my issues quickly and efficiently. Selina is not only competent, but she also demonstrates great patience and exemplary professionalism."

soyes

Jul 18, 2024  on Shopify

I use this service on my store. The customer service is attentive and very responsive. I recommend it.

Effi Home

Jul 17, 2024  on Shopify

Selina the helpful support agent from Ryviu was extremely attentive & solved my issue for me within minutes. Very pleased with this platform & it service :)

Imercado

Jul 15, 2024  on Shopify

Vou começar a testar o app agora, voltarei mais tarde para dar minha avaliação. Mas, queria deixar aqui registrado que o suporte é muito ágil e prestativo. O serviço foi muito eficiente. Queria agradecer também ao técnico de suporte Yen. Foi muito paciente e prestativo comigo.

theKiss Lingerie

Jun 26, 2024  on Shopify

Yen helped me a lot, I had a lot of questions and I also recorded a video explanation. She watched everything and gave me all the information I needed. I recommend!

Kiddale123

Jun 16, 2024  on Shopify

Stay away from Ryviu. In their plan and offerings, they have mentioned Google Rich snippets in the first plan which makes you believe that you can display your reviews and ratings on google shopping ads/SEO. However, after installation, reviews import, when I read their tutorial at the time of implementation, it says "This feature is available on Ryviu Unlimited plan only". Read this tutorial before you buy unlimited 19 USD/pm plan. https://docs.ryviu.com/en/articles/8060613-display-ryviu-product-reviews-on-your-google-shopping

Travel Safe

Jun 16, 2024  on Shopify

I highly recommend using Ryviu, Yen Provides the best customer service with a positive attitude! Will continue to use Ryviu.

Nurture Needs Australia

Jun 13, 2024  on Shopify

How does this have 4.8 stars? All of those reviews have to fake as these people control reviews. This app is literally the worst app I have used in my life. One day it works half okay and the next day the buttons have disappeared so I can't add reviews to my products. It does not import all the reviews from Amazon and cant even handle a link from Aliexpress. Then when it decides to work half okay it sometimes double reviews without any explanation as to why then one has to remove them and reimport them. People pay for this. Why does this not work? It is affecting my business. I will look for other review apps. Waste of money and time. Do not waste your time with this. Ryviu will most likely remove this too.

BEILI Official Shop

Jun 12, 2024  on Shopify

Firstly, this software can solve my current problems very well. When I encounter many problems during use, the staff can help me solve them very well. They can even assist you in solving them without your worries. You only need to express your needs, and the staff is very patient in solving my problems. Starting from the free package, I have decided to upgrade the package because they are worth it and are indeed very useful.

That Girl - Beauty and Wellness

Jun 09, 2024  on Shopify

My favorite reviews app by far! Dan is also so helpful and patient and helped me customize my app. Thank you so much :)

Baltic Secret

Jun 04, 2024  on Shopify

I recently switched from Stamped to Ryviu Reviews and couldn’t be happier with the decision. The support team is always available and incredibly helpful. In my opinion, it’s the best value review app on Shopify. Highly recommend!

Alan Payne Footwear

Jun 02, 2024  on Shopify

your support tech/coder Chloe was more than excellent. She helped me over and above to solve our problems. Give her a raise. thank you very much Carolyn

Delicya skincare

May 22, 2024  on Shopify

I am a big fan of this App, it has many features and customization. Neat and clean, all clear to understand, for me and for my customers. App allows reviewers to place a photos, as well. Support team is top notch. I am on my free plan for now, I've tried other Apps, but no one like Ryviu. Once my store grow, I will move to paid plan. Highly recommend. Oh, the important thing is, they are very patient with hard to deal clients (me), and they stay calm, and do not push their clients to use paid plan, which I respect and I appreciate it, very much. Thank you, and keep doing great work!

NutriClaw

Mar 27, 2024  on Shopify

Nice app and customer service, also one of the cheapest and on top free version offers more than the premium offers of competitor apps

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