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Customer reviews: Ryviu: Product Reviews & QA

Develop by Ryviu

Reviews (1,505)

Overall rating
4.7

What Merchants Think

Overall, merchants have a positive view of "Ryviu: Product Reviews & QA." They find it to be an effective and user-friendly app for managing product reviews and questions. The app is praised for its ease of setup, affordability, and its ability to integrate seamlessly with Shopify and other platforms. Many users highlight the exceptional customer support that aids in setup and solves issues promptly, which enhances their overall experience.

Key Strengths

  • Excellent customer support and assistance, often mentioned by name such as Yen, Chloe, and Selina.
  • Ease of setup and user-friendly interface.
  • Effective integration with Shopify and other e-commerce platforms.
  • Ability to import reviews from platforms like Etsy and Amazon.
  • Value for money, especially with the basic and free plans offering robust features.
  • Customization capabilities for displaying reviews.

Common Concerns

  • Occasional issues with review widgets not being compatible with certain plans.
  • Reported bugs and technical issues that can disrupt service, such as problems with email automation.
  • Concerns about features being advertised but only available on higher-tier plans.
  • Slow or unhelpful response from customer support in some cases.
  • Difficulty managing reviews from specific geographic sources.

Final Thoughts

"Ryviu: Product Reviews & QA" is generally well-received by merchants looking for a competent and affordable review management tool. It stands out due to its strong customer support and ability to integrate with multiple platforms. However, some users face challenges related to technical issues and plan limitations. Overall, it is recommended for businesses, especially those starting or using Shopify, who need a reliable review system to enhance customer trust and engagement.

GoHappy

Sep 25, 2024  on Shopify

Cette App a quelques points forts (l'intégration) est propre mais comme la plupart des autres que j'ai testées, il manque des fonctions importantes. Impossible de sélectionner le nombre d'avis que l'on souhaite si on ne choisit des reviews que de certains pays. Si au contraire on chsit d'importer une quantité d'avis précise, impossible de choir le ou les pays. Dans ce cas, il faut importer 500 ou 1000 avis et supprimer. Fastidieux et chronophage. Il doit y avoir mieux, mais je n'ai pas trouvé. Bon service de Dan.

Izkan Nutrition

Sep 18, 2024  on Shopify

I've been using the Ryviu app for over a year now, and after trying several other options, I can confidently say this is the best one out there. The integration with Google feed has made adding new products incredibly simple and hassle-free. Highly recommended for anyone looking to streamline their review management!

Unique Unveil

Sep 11, 2024  on Shopify

It was a very fast response and comprehensive support, i also appreciated the level of understanding of the Support team and their trust

Minha loja

Sep 10, 2024  on Shopify

Bom dia a todos!!! Quero agradecer a toda a equipe RYVIU, pela atenção em relação ao caso que enviei e em especial para CHLOE, que me atendeu com muita presteza e paciência o meu muito obrigado a todos vocês e muito feliz por ter conseguido solucionar o meu problema junto com essa equipe. Sem mais. Railton Holanda

Perfa Fragrances

Sep 08, 2024  on Shopify

I’ve been using the Ryviu app for my Shopify store, and it’s been fantastic! The basic plan already offers everything I need, from importing reviews to displaying them beautifully on my product pages. What truly stands out is the customer service – they’re responsive and always go above and beyond to help with any issues. The app is user-friendly, integrates well with Shopify, and helps build trust with customers. Highly recommend it to anyone looking for a reliable review app!

Shopya.in

Sep 08, 2024  on Shopify

Always satisfied with Ryviu’s excellent support, service, and top-notch products. Highly recommend!

MOWTE

Sep 08, 2024  on Shopify

Their team is very professional, very nice, and very patient. The APP is also super awesome and is the most cost-effective review APP.

KINDEEP

Sep 04, 2024  on Shopify

The plugin is very cost-effective, the service attitude is very good, and it can solve problems encountered during the operation process in a timely manner. I am very satisfied and will continue to use it. If needed, I will upgrade to a more advanced plan!

KS REID BOOKS

Aug 27, 2024  on Shopify

I'm working on selling my books on Shopify, but really wanted to import the reviews I had accumulated on Amazon onto my Shopify site. This app was able to do that. It only imports written reviews, not all of the star ratings, but even having some social proof on my store is invaluable. I was having trouble at first and hit the chat button. Selina responded right away and fixed it quickly. She saved me hours of frustration. I highly recommend this app if you have Amazon reviews you want to bring over to your store.

OMAR

Aug 26, 2024  on Shopify

Firstly the integration was smooth and easy, i had a few amendments which i needed and the customer service team was extremely helpful and patient. I would definitely recommend using this app for your online store!

Gaslandchef

Aug 21, 2024  on Shopify

Definitely 5 stars, help you input Google Rich Snippet code, answer the questions and figure it out quickly.

ORLO Audio

Aug 19, 2024  on Shopify

I'm extremely pleased with Ryviu. It’s been incredibly helpful, making review management seamless and efficient. This tool has significantly improved my feedback process.

RoséGlo

Aug 15, 2024  on Shopify

My favorite reviews app by far! Mai is also so helpful and patient and helped me customize my app. Thank you so much :)

PrintEaseStore

Aug 12, 2024  on Shopify

The Ryviu: Product Reviews & QA app is perfect for adding reviews and Q&A to your website. It's easy to use and has significantly increased customer trust. A special thanks to the support team, especially Selin. She quickly and professionally resolved all my issues. I highly recommend Ryviu to everyone!

Modern Essentials Australia

Aug 07, 2024  on Shopify

Answered super quick and were able to see the issue straight away and offer a fix, my own IT couldn't do that! And they followed up after it was fixed. Very helpful Thanks Dan and Chloe!

My Store

Aug 05, 2024  on Shopify

I just started learning Shopify and this was my first attempt at working at Ryviu. In general, Shopify itself is quite understandable for a person who sees it for the first time. Although there are difficulties))) but this is due to insufficient experience. So far I’m very interested and enjoying it. Selina, the support girl very quickly helped me resolve the issue. For which I thank her very much.

Shop DJTrump

Jul 31, 2024  on Shopify

The best, hands down customer support is off the charts! I'd never use any other review app, thank you so much!!!

Decor Plasters by Hermann

Jul 29, 2024  on Shopify

Fast support, really helpfull. Right now, we are using free plan but we want to upgrade in the future.

Medicura

Jul 23, 2024  on Shopify

"I would like to express my great satisfaction with the support provided by Selina. She helped me immensely and did a remarkable job. Thanks to her assistance, I was able to resolve my issues quickly and efficiently. Selina is not only competent, but she also demonstrates great patience and exemplary professionalism."

soyes

Jul 18, 2024  on Shopify

I use this service on my store. The customer service is attentive and very responsive. I recommend it.

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