Reviews: Ryviu: Product Reviews & QA

Customer reviews: Ryviu: Product Reviews & QA

Reviews (1,524)

Overall rating

4.8

5

161
4

12
3

1
2

2
1

9

What Merchants Think

Overall, merchants have a positive view of "Ryviu: Product Reviews & QA." They find it to be an effective and user-friendly app for managing product reviews and questions. The app is praised for its ease of setup, affordability, and its ability to integrate seamlessly with Shopify and other platforms. Many users highlight the exceptional customer support that aids in setup and solves issues promptly, which enhances their overall experience.

Key Strengths

Excellent customer support and assistance, often mentioned by name such as Yen, Chloe, and Selina.
Ease of setup and user-friendly interface.
Effective integration with Shopify and other e-commerce platforms.
Ability to import reviews from platforms like Etsy and Amazon.
Value for money, especially with the basic and free plans offering robust features.
Customization capabilities for displaying reviews.

Common Concerns

Occasional issues with review widgets not being compatible with certain plans.
Reported bugs and technical issues that can disrupt service, such as problems with email automation.
Concerns about features being advertised but only available on higher-tier plans.
Slow or unhelpful response from customer support in some cases.
Difficulty managing reviews from specific geographic sources.

Final Thoughts

"Ryviu: Product Reviews & QA" is generally well-received by merchants looking for a competent and affordable review management tool. It stands out due to its strong customer support and ability to integrate with multiple platforms. However, some users face challenges related to technical issues and plan limitations. Overall, it is recommended for businesses, especially those starting or using Shopify, who need a reliable review system to enhance customer trust and engagement.

Figures Toy Company

Jan 12, 2025 on Shopify

Used this app for over a year. Worked great initially. The email automation to send review requests now breaks all the time and you won't notice until you wonder why you aren't getting any new reviews and go check to see hundreds of scheduled emails that never send. Support is not helpful in the slightest with the issue. Looking for a new review app do not waste your time.

Ocularize

Dec 16, 2024 on Shopify

Não está funcionando

SlimyJourney

Dec 15, 2024 on Shopify

This app is riddled with bugs. Every time I reach out to customer service, their default response is "you're wrong," regardless of the issue.

VILNO

Dec 12, 2024 on Shopify

After their update there all our reviews were deleted and were not displaying on the store. We noticed significant drop in sales and found this problem on the page. Unfortunately their support is not answering...

State 48 Bakehouse LLC

Nov 18, 2024 on Shopify

I added this app since it says it's compatible with my store. This particular store is the $5 starter plan as it's only used for shipping a few products, my other store is for local pick up & delivery. This was just the most economical and user friendly way to set up my stores. Even though this app claims to be compatible with the starter plan, the widgets will not add. When I asked customer service I was informed that the review widget is not compatible with the starter plan and I need to upgrade. So I guess I'll look for a different app.

Youthful Glow

Jun 27, 2024 on Shopify

很不好用，现在都放不了评论图，差评

Kiddale123

Jun 16, 2024 on Shopify

Stay away from Ryviu. In their plan and offerings, they have mentioned Google Rich snippets in the first plan which makes you believe that you can display your reviews and ratings on google shopping ads/SEO. However, after installation, reviews import, when I read their tutorial at the time of implementation, it says "This feature is available on Ryviu Unlimited plan only". Read this tutorial before you buy unlimited 19 USD/pm plan. https://docs.ryviu.com/en/articles/8060613-display-ryviu-product-reviews-on-your-google-shopping

Nurture Needs Australia

Jun 13, 2024 on Shopify

How does this have 4.8 stars? All of those reviews have to fake as these people control reviews. This app is literally the worst app I have used in my life. One day it works half okay and the next day the buttons have disappeared so I can't add reviews to my products. It does not import all the reviews from Amazon and cant even handle a link from Aliexpress. Then when it decides to work half okay it sometimes double reviews without any explanation as to why then one has to remove them and reimport them. People pay for this. Why does this not work? It is affecting my business. I will look for other review apps. Waste of money and time. Do not waste your time with this. Ryviu will most likely remove this too.

TheRightWay

Apr 04, 2024 on Shopify

Hard to setup i am not even able to import reviews for aliexpress