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Customer reviews: TYDAL Product Reviews

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,290)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

I Like Your Bike

Aug 02, 2025  on Shopify

I tried to manually upload our previous reviews to the site through the app, and it is an absolute disaster. Their template for us to fill in the information has incorrect heading as per the AI agent. Then I spent over 20 minutes with the AI agent and still couldn't resolve the issue. Then the AI Agent informed me there is no other support they can offer, so I am at a dead end.

Enfield Produce

Jul 31, 2025  on Shopify

I installed the app, and it wouldn't send out emails. Its now been 3 weeks since i lodged an enquiry and despite multiple follow-ups, nothing has been done. Ive also been blocked from contacting their live chat support. I noticed another reviewer complaining about being blocked aswell. I would be fine to revise this review, if they fix the app

Bethoo beauty

Jul 29, 2025  on Shopify

“I tested the kit, it made all the difference! The glue is durable, the band is comfortable, and my skin is not allergic. This is the kit I have been looking for for a long time. Thank you Bethoo beauty ”

Vital Herbs

Jul 25, 2025  on Shopify

This app is really not good. Lots of glitches and is just very amateur design. They say you can link reviews to Google. That is false. When I asked for help trying to rectify the issue as a google rep contacted me to let me know a simple code change needed to make the reviews show on google... They block me from being able to message them and then stop responding to emails. Not good when a business blocks and ignores you for asking for simple help.

ODY OUT OF THIS WORLD

Jul 24, 2025  on Shopify

The interface looks good, but, had to edit this initial good review as the app sent 0 emails to my customers, so I've missed out a lot of reviews. The staff stopped responding after 2 weeks about this issue so I have moved to a new review app.

ATRAPA TODO

Jul 17, 2025  on Shopify

Llevo un par de semanas usando el chaleco durante mis entrenamientos y he notado cómo sudo el doble. La diferencia en la zona abdominal es evidente, y eso motiva muchísimo. Además, es cómodo, ligero y no se mueve mientras hago ejercicio. ¡Una compra de 10!

Ninetysback Clothing Syndicate

Jul 17, 2025  on Shopify

Love everything about this app. What makes this app even more special is their attention to customer services. Not only did they help me with integrating this app onto my store, they went above and beyond to further help me improve the presentation of my store by giving me advice and guidance, not to mention the kind gesture of following me on my social media. I'm truly grateful for this app and the team at TYDAL. Thank you Jamie for your help.

Bruise & Bloom

Jul 15, 2025  on Shopify

Is literally called TYDAL Subscriptions, but when I try to set up subscription theres nothing in the app about it at all, it's just reviews.

Nektar

Jul 09, 2025  on Shopify

Works well, simple to use. It is easy to translate to any language also. And they have fast and great customer support! Recommended!

Hovatok

Jul 07, 2025  on Shopify

Tydal is an excellent review app. It’s easy to install, user-friendly, and adds instant credibility to your store with customizable star ratings and review widgets. I love that customers can upload photos and videos, and the automated review requests with discount incentives are a great touch. The design is clean and integrates well with any theme. Best of all, the customer support is fast, friendly, and very helpful. It lacks Google Shopping integration for now, but that’s a small tradeoff. Overall, Tydal is a fantastic free app that boosts trust and conversions. Highly recommended!

Une Pick

Jul 06, 2025  on Shopify

A fantastic, user-friendly app with a clean interface and smooth functionality. Everything works exactly as expected, making it easy to use right from the start. The support team is outstanding — responsive, helpful, and genuinely committed to solving any issues quickly. Highly recommended!

TopKoy

Jul 03, 2025  on Shopify

I’ve been using the Tydal Shopify app for a few weeks now, and I honestly wish I had installed it sooner. It’s made tracking orders and keeping my customers updated soooo much easier. Everything is automated, looks super clean, and saves me a ton of time. But what really made the difference for me? Jamie. She was incredibly helpful when I had questions setting things up. Super patient, friendly, and made sure I felt confident using the app. Customer support like that is rare these days!

Tasawoq

Jul 03, 2025  on Shopify

A big shout to Sam from the support team! Sam was super helpful, friendly, and responsive. I really appreciate the clear guidance and positive attitude. It made the whole experience even better. Thank you

SplitEndFix

Jul 01, 2025  on Shopify

the app is one thing, but the customer support here is next level. they help you with whatever you want.

M TECH CART

Jun 30, 2025  on Shopify

The app is so simple and it's just perfect!, and the support team are just incredible!, Thanks Adrian from the Support team!

Elme Jewels

Jun 30, 2025  on Shopify

I like working with these guys, very nice AND fast support. Also they removed branding for free, really helped cause I'm not making profit. Simple to use too.

Bambooks

Jun 30, 2025  on Shopify

Jamie was helpful in helping me customize the review stars rating to my featured product section. Thank you!

SEZELINI

Jun 29, 2025  on Shopify

loved the tools and experience! wonderful support team, they were promptly available at vital times! you can use this app without thinking twice. Thanks to Adrian for helping us through the process

MAJI Office Solutions GmbH

Jun 26, 2025  on Shopify

After 2 other apps, I ended up with your app. Due to my digital incompetence, I had problems importing older reviews. Sam from the support team was able to help me directly in the app's live chat. I also received a template that worked without any problems. The presentation of the reviews in the store looks great and high quality. Thank you! Best wishes from Germany

Kiota Made

Jun 26, 2025  on Shopify

Had a chat with Jamie and she pretty much made my day. she helped me verify my store and remove the app's branding from my widget. Also had some amazing tips for my store, and she was super friendly. Thank you Jamie!

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