9.5
Peek! ‑ Better Replay & Survey logo

Peek! ‑ Better Replay & Survey

Develop by CartKit

$29

/ Month
  • Built for Shopify
  • Free plan available 7 Days Free Trial
  • Verified
  • Heatmap & Google Analytics Alternative - Increase Sales & SEO

    Post-purchase surveys
    Session replay
    Customer surveys
    User behavior insights
    Ecommerce segmentation
    2,630 Reviews
    9.5

    About Peek! ‑ Better Replay & Survey

    Launched Mar 20, 2019

    Categories

    Built by CartKit

    Attribuly Analytics logo
    (311 Reviews)
    $2000-$299 / Month
    • Free Plan Available
    • Sponsored

    Allocate your marketing budget like an expert

    Description

    Record user sessions, understand your customer, and provide versatile surveys to improve your store

    See the browser, session length, location, and timestamp for each session alongside the session recording. Gains insight into customer behavior so you can analyze and focus on what’s important, or eliminate elements that are not working. Create simple surveys to learn directly from your customers. Ask short questions that integrate seamlessly into the checkout page. Open a direct line of communication that allows you to spot pain points in your store so you can drive up performance.

    See the browser, session length, location, and timestamp for each session alongside the session recording. Gains insight into customer behavior so you can analyze and focus on what’s important, or eliminate elements that are not working. Create simple surveys to learn directly from your customers. Ask short questions that integrate seamlessly into the checkout page. Open a direct line of communication that allows you to spot pain points in your store so you can drive up performance. more
    • Convert visitors into customers. Replay full session recordings to understand UX
    • Easy to read insights and ecommerce specific segmentation
    • Build a connection with your customers with post-purchase surveys
    • Easy to read insights take the guesswork out of why a landing is not converting
    • Centralize survey responses to better understand user feedback

    Pros

    • Provides detailed session recordings including browser, session length, location, and timestamp
    • Helps analyze customer behavior to improve website elements and increase sales
    • Simple surveys can be integrated seamlessly into the checkout page to gather customer feedback
    • Easy-to-read insights and e-commerce specific segmentation
    • Allows direct communication with customers to spot pain points and improve performance
    • Helps convert visitors into customers by understanding user experience (UX)
    • Centralized survey responses to better understand user feedback
    • Highly praised customer service
    • Offers extra sessions for free upon request

    Top Helpful Reviews

    View all reviews

    Futura Cerealista

    Dec 12, 2024  on Shopify

    They changed the interface and now you have to accept the paid plan to be able to installed it. Even if it is written FREE at the shopify store. After they say you can change on the app. But you are still obbliged to agree on the paid plan otherwise you cannot access the platform. Be aware if you are installing it. For me it is just an scammy act and they call it marketing. I hope this commentary changes something because I don't think it is a good approuch to customers. Please just be transparent at first on Shopify App Store. I am still waiting for my refund that they say they cannot find it.

    Envy The Eagle

    Nov 22, 2024  on Shopify

    I felt compelled to write another review. I had some questions and MO was amazing at helping me understand what I was looking at etc .... Very knowledgeable and eager to help me understand! Highly recommend!

    ILHAS

    Nov 17, 2024  on Shopify

    Really solid app. We used the free version for some time, but it was so good we decided to upgrade. It's worth it. You'll learn really useful things from watching the recordings that will help you know where to improve your site.

    Envy The Eagle

    Nov 13, 2024  on Shopify

    This app is amazing! I highly recommend it! It helps to understand customers behavior and also what products grab their attention and it has been a true insight into helping to customize more popular type items that would have better conversion. Don was great in answering some of my questions! Support is better than most apps for sure!

    PerfectPrint Studio

    Nov 09, 2024  on Shopify

    Fantastic Custom Printing Service! PerfectPrint Studio has become my favorite place for custom printing. I recently ordered a personalized calendar and a custom printed pillow, and both items were fantastic. The print quality is superb, with vibrant colors and clear images. The materials used are high-quality and durable. The website is easy to navigate, and the customization options are extensive. The checkout process was straightforward, and my order arrived promptly and in perfect condition. The customer service team was friendly and helpful, ensuring I was completely satisfied with my purchase. I highly recommend PerfectPrint Studio for anyone looking for unique, high-quality custom printed products. I will definitely be a repeat customer!

    MILTHREAD

    Nov 06, 2024  on Shopify

    This app does exactly what it promises to do! Although some features are limited, it's awesome that Peek offers free plan for starter to test it out. Live chat is also responsive and helpful. I'd recommend this app for all new/small businesses.

    SurfMateStore

    Nov 05, 2024  on Shopify

    I started a free trial, which I canceled, however they charged me anyway. I have been asking for a refund for 2 weeks and every time I contact them they tell me to wait without any solution.

    Banana Roller

    Oct 14, 2024  on Shopify

    Great app to see specially if the visitors are reading your content or not or where they spend the most time. Its fun.

    Djolie

    Oct 13, 2024  on Shopify

    You don’t give your clients any opportunity to try the app before asking them to subscribe to a paid plan right from the start. No thanks, we find more value in other apps than in yours.

    DermaFusion

    Sep 06, 2024  on Shopify

    Got charged even though app was supposed to be free and now waiting for a respond for a refund since I didn't even use this app and got charged before even the month has finished

    Friends Market Boutique

    Aug 01, 2024  on Shopify

    Peek is a must have for your Shopify store. It's extremely beneficial to see how you can approve your website and where customers tend to move on. This app has helped our store tremendously!

    Nebula

    Jul 30, 2024  on Shopify

    Adoro questa applicazioni sopratutto perché sono in grado di capire cosa e come migliorare il funnel di vendita. Prezzo buono soprattuto e assistenza gentile e veloce

    Relax Rijk

    Jul 28, 2024  on Shopify

    Het is een goede app. kijk alleen wel naar je abonnement als je hem installeert. de mijne stond al om de betaalde abonnement en niet op die die gratis is. verder tot nu toe een goede app en je hebt snel contact met het personeel!

    Nano Grip

    Jul 26, 2024  on Shopify

    Amazing app! It helped me to see the interactions between the users and my website and what I needed to change!

    The Kandy

    Jul 25, 2024  on Shopify

    The best app I have ever used. I used it for my previous store and I will be using for my new store - WIN WIN

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