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Customer reviews: Upsell.com ReConvert Bundles

Develop by Shopify

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,815)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

GamerNostalgia

Jul 17, 2024  on Shopify

Appreciate the app as well as the support. Thank you Shafta for solving my late-night issue smoothly!

Printique

Jul 16, 2024  on Shopify

I am beyond furious with this app and its shady business practices. They charged me a whopping $440, which is nearly half of what I made in sales through their app – a mere $900. This is outright robbery, and to make matters worse, they didn’t even bother to provide any details or justification for this outrageous charge. The worst part is, the support team made this entire experience a nightmare. Their complete lack of communication, unhelpful responses, and eventual radio silence left me stranded with no one to turn to for help. This is, hands down, the worst support I have ever encountered from any app or service.

Loc Divinity

Jul 16, 2024  on Shopify

Shafta worked with me every step f the way to make sure my flows were in order and created correctly in order for me to get the best results with the App. I also received screenshots to show exactly what was being done. Thank you again!

PioneerProjector

Jul 16, 2024  on Shopify

Great App , Great Support Team especially from Riya and Anastasia. Would Recommend this App to Everyone.

Luxe Lounge Melbourne

Jul 16, 2024  on Shopify

Thanks again to ReConvert for the fast and good support. This time Riya helped me out. Thanks guys. Always fast and on point! :-)

Refine Goods

Jul 15, 2024  on Shopify

Shafta has really helped me in terms of questions that i had and helped me to revert back to old version since my mentor was following that

Auraleus

Jul 15, 2024  on Shopify

Shafta was able to solve all my problems rapidly and with ease. She was very supportive and understood my questions. She put me at ease and solved my confusion. My store is now running the way I want it thanks to Shafta!

Mein Shop

Jul 14, 2024  on Shopify

I just started building the first flows in the app, and I can say there is a lot of room for improvement. when it comes to highlights, it would be amazing customer support as Saumya is a huge help for me during onboarding to the app! She is not there just to answer on all of my questions and assist me during work, but also proactively checking on a process

Onekid

Jul 14, 2024  on Shopify

Alex was very good at helping me with questions I had about the app. He sent me some loom to help me with the set up and was very knowledgeable. Thank you very much Alex

TTLIFE OXYGEN CONCENTRATOR

Jul 14, 2024  on Shopify

Thanks to customer service Saumya for providing the help I needed. Not only did he reply to my message promptly, but he also solved the problem effectively. I hope the upgraded function will have more features, including birthday, countdown, font color adjustment, etc. Thank you so much.

Eightvape

Jul 14, 2024  on Shopify

The app helps us increase our profits. It is well worth the investment. Also, their customer support is very quick to respond, and people like Riya are very knowledgable and helpful.

Alpha Aspect

Jul 13, 2024  on Shopify

Don't get any post purchases now that the app has been updated. How can I get the Original version back?

Céleste FR

Jul 13, 2024  on Shopify

Très bonne application, service clientèle très active avec l'assistance de Alex. Je recommande fort.

OmniMart

Jul 13, 2024  on Shopify

Still figuring out the app but it's great , have just deducted 1 point because the downsell trigger is not yet live . I have to mention a guy named Alex from the support team. He was really helpful and gave instant replies and helped me understand post purchase conditions, widgets really well.

Ifvifality

Jul 13, 2024  on Shopify

I just received help from Riya regarding some concerns I had with the app and she's been absolutely amazing! Fantastic customer support! 10/10

Theodore Oak

Jul 13, 2024  on Shopify

ReConvert is a must have for store owners who want to maximize sales in their store. Their customer service is seriously unbeatable! Alex is fantastic every time he helps me. Thank you for creating such a wonderful app!

YOUJOY

Jul 11, 2024  on Shopify

Molto pessima come app. Non funzionale e assistenza al quanto discutibile. inoltre alla richiesta di rimborso per addebiti non dovuti si nascondo dicendo che l'app non era correttamente disinstallata. Piccolo particolare, pure la fatture riportano la dicitura "app disinstallata". Una stella forse è troppo

Utopia Digital Shop

Jul 10, 2024  on Shopify

Absolutely the best app for post purchase, upsells and downsells! Intuitive and easy to use and converts so much!

Wynn Petfood

Jul 10, 2024  on Shopify

Great customer service. App works great most of the time - esp. birthday widget with Klaviyo integration is perfect for us.

August Shores

Jul 10, 2024  on Shopify

ReConvert support has always been fantastic. I am not a big fan of their new UI, so I had to revert back. However, Anastasia from the support team took care of everything for me seamlessly.

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