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Customer reviews: QuickBooks Online Global

Develop by Intuit

QBConnector seamlessly integrates QuickBooks with Shopify, simplifying accounting workflows for eCommerce businesses. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your store.

Reviews (2,651)

Overall rating
4.9

What Merchants Think

Merchants frequently express high satisfaction with "QuickBooks Online Global," appreciating its seamless integration between QuickBooks and Shopify. The support team, including representatives like Ben, Nick, Sherwin, and others, is often praised for their professionalism, patience, and prompt resolution of issues. Overall, users find the app reliable and time-saving, contributing to efficient financial management and business operations.

Key Strengths

  • Seamless integration with Shopify and QuickBooks, enhancing business operations.
  • Highly praised customer support team, known for effectiveness and promptness.
  • Ease of setting up and synchronizing data between platforms.
  • Reliable performance in managing financial transactions and bookkeeping.
  • Live chat feature providing instant assistance.

Common Concerns

  • Occasional setup and initial synchronization issues.
  • Some users encounter periodic syncing errors with Shopify.
  • Need for more detailed guidance on specific configurations, such as tax settings.

Final Thoughts

"QuickBooks Online Global" is widely regarded as a robust and essential tool for businesses requiring integration between QuickBooks and Shopify. The app excels in facilitating efficient financial management. While minor setup challenges may occur, the exceptional customer support helps swiftly resolve issues, making it a recommended choice for any retailer seeking seamless operation and adequate support.

BTWTuning

Jul 16, 2025  on Shopify

Nick was super helpful and helped me setup everything that I needed! Thank you so much for the help!

AQUALA

Jul 16, 2025  on Shopify

QuickBooks Online chat support (NICK) was fast, helpful, and professional. My issue was resolved quickly and clearly

Solarika.co.uk

Jul 15, 2025  on Shopify

I get a great support from Ben. He just see my struggling on my shop, he open the chat and help me fast and easy. I never see a support person so proactive!

BS Honey Bees Limited

Jul 15, 2025  on Shopify

5 Stars – Excellent Support from Ben I've been using this extension since 2020 – including with our previous Magento store – and it has worked reliably throughout. Recently, I ran into a synchronisation issue with an order clashing with an existing credit note. Ben on support was incredibly helpful, quickly identifying the problem and resolving it by simply changing the credit note number. After that, the system synced perfectly. Ben's customer service was spot on – fast, clear, and efficient. One small feature request (unrelated to Ben's support): it would be really helpful if edits made to Shopify orders could automatically update in QuickBooks, as I currently have to adjust these manually. Thanks again for the great support!

Machino Group Sdn Bhd 1549199D

Jul 15, 2025  on Shopify

Joe was so helpful! Loved the fast replies and constant updates on the progress! 10/10 SERVICE!

Elrock Jewels

Jul 15, 2025  on Shopify

Nick was helpful.

Talk and Teach

Jul 15, 2025  on Shopify

Nick understood my issue and helped me straight away

FOCL

Jul 15, 2025  on Shopify

Francis is the best! Fixed the issue I was having and explained the fix in detail!

Henri Noël

Jul 15, 2025  on Shopify

Sherwin was so kind and helpful. He made the process seamless. I really appreciated the quick and helpful customer support!

Aviation Retail Direct

Jul 15, 2025  on Shopify

Very good support in troubleshooting the connector. Francis was very helpful.

Lennard Taylor Design Studio

Jul 15, 2025  on Shopify

Francis is very helpful to resolve my sync issue!

Mayana Chocolate

Jul 15, 2025  on Shopify

Rods quickly fixed my issue. What a wonderful chat support person!

Blinky Bot

Jul 15, 2025  on Shopify

WEN from customer support was very accommodating and answered my questions promptly. The integration process for this app was made very seamless!

Semka Health

Jul 14, 2025  on Shopify

Sherwin was great help and knowledgeable.

Hello Human

Jul 14, 2025  on Shopify

Francis was very helpful and answered all my pending questions.

Sonata Dancewear

Jul 14, 2025  on Shopify

Thank you Jenny for assisting me through the app, it requires some knowledge to get things going properly and to understand how it works so very grateful for her prompt assistance and help which extends beyond the app knowledge.

Participation

Jul 14, 2025  on Shopify

The customer service rep JENNY was so helpful

Hummingbird Chocolate Wholesale

Jul 11, 2025  on Shopify

Rods - fixed the issue, quickly! really appreciate having a chat support available, that is a real person and not a bot! Thank you

Westside Woodworks

Jul 11, 2025  on Shopify

It was great and I had excellent support from Sherwin when I accidentally made a mistake he was there to help.

Thou Mayest Wholesale

Jul 11, 2025  on Shopify

Jas was quick and helpful! Their support is usually easy to access, as well as quick & efficient.

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