Provide Support Live Chat

Develop by Shopify

$24-$108

/ Month

10 Days Free Trial

Offer instant support to your clietns & monitor store visitors

File sharing

Customizable widget

Real-time monitoring

Instant response

Multi-store connection

Proactive assistance

About Provide Support Live Chat

Launched Jun 11, 2020

Built by Shopify

Address

Trimbridge House, Trim Street, Bath, ENG, BA1 1HB, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Offer live chat to your customers as a handy and reliable communication channel.

Provide Support Live Chat allows you to instantly respond to customers' requests, see their navigation through your store in real time, guide them, and offer assistance proactively. Adding a live chat widget to a web store is an ideal way to increase customers' satisfaction and loyalty, and as a result boost sales. Active chat widget nicely adjusted to fit your store design provides customers with confidence that they will, if needed, be accompanied by a live person on each step of their journey

Always stay connected. Handle requests from any platform - desktop or mobile
Fit the chat widget in your store design - use corporate logo, colors, and texts
Send all kinds of files via live chat, share links, push pages
Monitor customers' navigation in the store and engage them to chat proactively
Connect the same live chat window to as many different stores as you need

Pros

Instant response to customer requests enhances customer satisfaction and loyalty.
Real-time monitoring of customer navigation allows proactive engagement.
Customizable chat widget can be integrated seamlessly with store design, reinforcing brand identity.
Compatibility with desktop and mobile platforms ensures constant connectivity.
File sharing and link pushing capabilities enhance the interactivity of the support process.
Ability to connect one chat window to multiple stores offers flexibility for businesses with multiple outlets.

Cons

Potential for overwhelming chat volume could lead to delayed response times if not managed properly.
Customization options might require additional time and effort for setup and adjustments to fit well with store design.
Excessive proactive engagement could be perceived as intrusive by some customers.