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Customer reviews: Koala Bundles Volume Discounts

Develop by ProfitKoala

ProfitKoala helps Shopify stores increase revenue with AI-powered upsell & bundle offers. This review covers features, pricing, and real user experiences to help you decide if it fits your business.

Reviews (565)

Overall rating
4.9

What Merchants Think

Overall, merchants have given "Koala Bundles Volume Discounts" a highly positive reception. They appreciate the app's ease of use, extensive customization options, and the substantial impact on their sales figures. The customer support team is consistently praised for being prompt, helpful, and often going above and beyond to resolve issues. However, a few concerns have been noted, mostly related to technical glitches affecting store performance.

Key Strengths

  • Intuitive and user-friendly interface.
  • Highly customizable bundle and discount features.
  • Exceptional and responsive customer support.
  • Effective in increasing Average Order Value (AOV).
  • Seamless integration with store design and performance.

Common Concerns

  • Occasional technical issues causing significant sales impact.
  • Some users experienced difficulty replicating specific issues, causing frustration with support.

Final Thoughts

"Koala Bundles Volume Discounts" is widely regarded as a powerful tool for merchants seeking to increase sales through bundling offers. Despite some reported technical challenges, the app's comprehensive capabilities and outstanding customer support provide substantial value, making it a recommended choice for Shopify store owners.

NCSONLINE

May 14, 2025  on Shopify

Works great for us. Had some issues setting it up but Max in support was excellent in resolving quickly and efficiently.

The Rainbow Vision

May 13, 2025  on Shopify

Just started, but so far so good! VERY easy set up, and Max with customer service was quick to help.

La Chanclería

May 11, 2025  on Shopify

The support is the best thing on this app. I needed some help a couple of times and they were so precise and helpful. Special shoutout to Louie, he was fast and so efficient! :) I recommend this app so much, its beautiful and works perfect!

Ditano

May 09, 2025  on Shopify

Dopo aver installato l'app, la stessa presentava dei problemi che sono stati prontamente risolti. Grazie mille per il servizio.

Özer&Hermin

May 09, 2025  on Shopify

müşteri temsilcisi GYTE nin yardımı ve ilgisinden memnun kaldım ve hzlı cevabı ve destegi bana cok yardımcı oldu

Nutrihun

May 05, 2025  on Shopify

Max is very helpful. The app has a good design. It's easy to use. What I didn't like was that the first item in the product package is included in the upsell.

Springer

May 01, 2025  on Shopify

Great team and great app! Louie has been so helpful in getting an small issue fixed timely. We have seen a 17% increase in aov in just 7 days using the app for upsells!

Turtle Naturals

May 01, 2025  on Shopify

Reliable and responsive customer support that not only resolves my issues quickly but also ensures ongoing assistance whenever needed

Aerthy

Apr 26, 2025  on Shopify

It's my first time creating bundle deal on shopify and it worked like a charm! Highly recommended

Treatfully

Apr 25, 2025  on Shopify

Really good app, I've been searching for one with all the right functionalities and this is it :) Support great too.

Zapvora

Apr 25, 2025  on Shopify

This app is very easy to set up and works perfectly. I was able to get started right away without any confusion. Everything is clearly laid out, and the user interface is simple and intuitive. Overall, a great experience!

Sk1ntro

Apr 25, 2025  on Shopify

Great app and customer service! Louie explained every details and helped me to solve all the issues.

Crushes Flowers

Apr 23, 2025  on Shopify

Great service and so far a great product! I would like to be able to include randomly chosen products for the "10% OFF Bundle" style, but apart from that, an excellent app.

Travison

Apr 19, 2025  on Shopify

The app itself works flawlessly and is technically solid. Setup was straightforward and the bundles are displayed correctly in the shop. However, we find the pricing model to be unfair. The monthly fee is based on the total revenue generated through the app — regardless of whether an actual upsell occurred. Even single-item orders, which would have happened without the app, count toward the pricing tier. This quickly bumps you into one of the highest pricing levels, even if the app didn’t contribute much value in those cases. In our opinion, the pricing should be based on actual upsells — meaning from the second item onward, where the app likely had a real impact. Technically impressive, but the pricing logic just doesn’t make sense for smaller merchants.

TOAK

Apr 17, 2025  on Shopify

The support team was very quick to help us resolve an issue that was being caused by our custom product template. They made the process very easy.

Quirky Cart

Apr 17, 2025  on Shopify

After struggling with other apps, this one was a breath of fresh air. The customization options are unparalleled.

Pawpaw Prints

Apr 15, 2025  on Shopify

As a novice POD store owner I had some questions about how to set up a volume discount. The support from Koala was very prompt and they provided the solution/s I was seeking. 5 out of 5 in my book, John Pettit

LADDER

Apr 14, 2025  on Shopify

Max in the customer chat was super helpful. The app was easy to set-up and started working right away.

Partake Foods

Apr 11, 2025  on Shopify

Koala Bundles has completely transformed how I manage discounts. The interface is intuitive, and the results are immediate. Bravo!

Scent of Solomon

Apr 10, 2025  on Shopify

Max from their support is very helpful and helped me set up the app. I am looking forward to using the app!

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