I really wanted to continue using this app, but the pricing structure is unreasonable compared to other options on the market. The cost keeps increasing as your order volume grows, which means you end up paying more and more just to use the same features. For context, I was already paying $20/month, and then got a warning that my plan would be paused unless I upgraded to $60/month — even though I only use one feature of the app. To me, that’s excessive, especially when I’ve now found another app that offers the exact same features for just $8/month. I even reached out to customer support to ask if I could remain on my current plan, but never received a response. The lack of flexibility and customer care, combined with the steep pricing, makes it hard to recommend this app. Especially as a small business owner, I know how difficult it is to find the right tools to help grow. Apps like this end up breaking your bank before you even get the chance to grow, and the pricing feels like an excessive burden. Unless they reconsider their pricing model, I would suggest looking into alternatives that offer the same functionality at a fraction of the cost.

Even if a customer only buys one item, their bundle credit is used up. You have to buy the most expensive version to use this plugin, which is a load of crap.

Spent over 30 minutes building a bundle with different products, thinking I could connect each variant to its specific SKU so my supplier would know exactly what to ship. Turns out Koala doesn’t support that. It just applies a discount with no real SKU tracking. Total waste of time

I was having a great experience for my first day of trial and really thought this was a good replacement for us. However, all of sudden many realizations made it completely useless. First, we have thousands of SKUs and the app only offer 25 active offers. I am coming from another app that we had hundreds set up and running at the same time. This is a deal breaker as we need many more active offers given the size of our catalog. Secondly, wasn't necessarily a deal breaker but they force you to use a single unit tier when creating volume discounts and they count it towards your limit. Presuming this is so they can force you into a higher tiered monthly plan. Shady. It also makes reporting useless because you can't tell if your customers are actually purchasing more due to the offer. If you remove the single unit option, a higher tier has to be set as default creating confused and frustrated customers. When/if these things are fixed I will return to continue my trial and consider switching from our current solution.

This App caused intermittent and critical issues on our high-volume store. Due to this App customers were unable to add items to their cart on mobile, mounting to lost sales of around £15,000 one morning. As soon as we turned the App off the issue was resolved. The developer of the App told us they could not replicate the issue, but that was because we had turned the App's offers off by then. The developer of this App did not want to take any responsibility for this and became very defensive, though they did admit that other customers of theirs had raised the same concerns on the same day. Our own developer later stated that this issue was caused by this Application. We recommend you do not install this App, it is not worth the risk.

Liars. No free plan just a free trial. do better

When I installed this app, I was never warned about being on a trial period or something like that. We invested time on setting this up without knowing or being warned about possible future charges and now they're disabling all our offers unless we pay.